Administration

• Drive continuous process improvement to increase efficiency and improve client experience.
• Train new hires on procedures and software as needed.
• Mentor team members to promote career growth.
• Track the workflow for team members and maintain a smaller caseload of assigned plans for administration and compliance work.
• Serve as first point of escalation for team members regarding compliance issues or complaints.
• Conduct monthly one-on-one meetings with team members.
• Evaluate and improve operational procedures.
• Own and see issues through to resolution to ensure smooth client experience.

Supervisor, Retirement Plan Administration Consulting

Logistics Administrator

Enterprise Jira Administrator

Senior Manager, Lease Administration

Senior Informatica Administrator

Senior Snowflake Administrator