CNA Insurance

Consultant

• Build and enhance dashboards and reporting that drive clarity around staffing needs, trends, variances, and performance.
• Translate complex data into clear insights and recommendations for leaders and stakeholders.
• Maintain/Enhance staffing models (Forecasting/Capacity) and resource optimization strategies across multi‑channel, multi‑skill environments.
• Support workforce redesign initiatives including staffing mix optimization, skill‑based routing, and future‑state operating models.
• Lead end‑to‑end consulting engagements including scope definition, delivery, and execution.
• Present findings, communicate risks, and provide guidance to leaders at all levels.
• Recommend and implement enhancements related to WFM tools, routing logic, analytics platforms, and workforce processes.
• Identify automation opportunities to streamline forecasting, scheduling, and reporting practices.
• Support the rollout of new systems, ensuring adoption and effective change management.

Senior Workforce Management Consultant

Underwriter

• Reviews applications and financial requirements to determine acceptability of risk
• Manages assigned portfolio to achieve gross written premium and profitability goals
• Develops and implements distributor specific plans and monitors performance

Underwriting Consultant, Middle Market

Manager

• Under general direction manages a team of claims professionals for a specific line of business
• Oversees all claim resolution activities of the team to ensure accurate and timely disposition of claims
• Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded
• Ensures established claim handling protocols are followed by maintaining appropriate file engagement
• Recognizes trends and implements improvement opportunities by monitoring team performance, reviewing data analytics
• Contributes to achievement of department budget and effectively manages expenses associated with claims resolution
• Builds and maintains collaborative relationships with internal and external work partners
• Communicates and shares pertinent and timely information to employees
• Maintains compliance with state/local regulatory requirements by following company guidelines
• May participate in or lead project teams.

General Liability & Commercial Auto Claims Manager

• Conduct regular underwriting audits of multiline Delegated Underwriting Authority business
• Assess underwriting quality by reviewing files for selection, quoting, pricing, and compliance with corporate underwriting guidelines
• Prepare detailed reports on audit findings
• Collaborate with Delegated Underwriting Authority and Business Unit liaisons
• Support audit-related projects
• Partner with the Audit Leader and team members to enhance underwriting quality assurance
• Contribute to the development and refinement of corporate underwriting guidelines

Underwriting Audit Consultant – Specialized Audit Functions, Commercial

Operations

• Independently manage and process PCF filings across multiple states.
• Identify and resolve compliance gaps, discrepancies, and potential risks.
• Maintain documentation, policies, and procedures related to PCF submissions.
• Support Legal with provider appeals, state inquiries, and SOP updates associated with legislative or regulatory changes.
• Ensure adherence to filing requirements to mitigate fines, penalties, or compliance exposure.
• Analyze and reconcile differences between surcharge filings and booked amounts.
• Assist with reconciliation activities for captive and large‑account filings.
• Prepare and validate supplemental invoices and financial documentation for brokers and internal stakeholders.
• Provide financial insights to support operational decisions and ensure alignment between billed and filed amounts.
• Serve as a liaison with Legal, Underwriting, Billing & Collections, state agencies, and external partners.
• Draft formal communications, including regulatory responses and inquiries from state entities.
• Track and report outstanding PCF items, including unmatched transactions and resolution progress.
• Provide professional, concise, and executive‑ready communication to leadership as needed.
• Act as a subject‑matter expert (SME) on PCF processes, metrics, and performance baselines.
• Provide guidance and informal coaching to Processing Specialists to ensure accuracy and compliance with established procedures.
• Support operational workflow by validating that work items are properly documented and completed.
• Manage multiple state filing cycles concurrently while maintaining compliance with all deadlines.
• Support annual renewal cycles, special initiatives, and complex filing projects.
• Maintain accurate and organized documentation within SharePoint, DMF, and other internal systems.

Operations Analyst, Patient Compensation Fund

Financial Planning and Analysis

• manage an inventory of highly complex litigated claims
• interact and communicate professionally and effectively
• verify coverage and establish timely and adequate reserves
• lead focused investigations
• resolve claims by collaborating with internal and external business partners
• directly negotiate and resolve cases where appropriate
• establish and manage claim budgets
• keep senior leadership informed of significant risks and losses
• mentor, guide, develop and deliver training to less experienced Claim Professionals

Complex Claims Consultant – Financial Lines, Public D&O

• Responsible for overall management, business development, analysis and monitoring of a highly complex book of business
• Recognized as a technical expert in underwriting ground-up monoline policies
• Analyze quality, quantity, and profitability of highly complex risks underwritten
• Develops and maintains agency and/or broker relationships with large producers within assigned territory
• Utilizes advanced functionality in relevant CNA systems to perform day-to-day activities

Underwriting Consultant, Nat'l Accounts, Property, Structured Risk

• Manages an inventory of highly complex Financial Lines claims
• Ensures exceptional customer service by managing all aspects of the claim
• Verifies coverage and establishes timely and adequate reserves
• Leads focused investigation to determine compensability, liability and covered damages
• Resolves claims by collaborating with internal and external business partners

Complex Claims Consultant – EPL, Private & NFP D&O

• Handles complex, high severity Financial Lines claims requiring legal analysis of complicated liability, damages and coverage issues.
• Drafts coverage letters, memos and reports.
• Represents CNA in settlement negotiations with independent authority to commit CNA.
• Interacts with multiple parties (e.g., insureds, brokers, counsel, claimants and mediators).
• Directs and manages coverage counsel and coverage litigation against CNA.
• Partners with underwriters, product counsel and actuary to effectively respond to policy wording and/or claim related inquiries.
• Collaborates directly with brokers and customers to address similar issues.
• Meets with brokers and existing or prospective clients as part of business marketing, growth and retention strategies.
• Works with senior claim, underwriting and product leadership to develop and analyze new products and to identify, evaluate and track claim trends and issues.
• Provides technical guidance to and oversight of junior staff members.
• Develops and presents training on key legal and industry issues/trends for the Financial Lines team (claims, underwriting, product and actuary).

Senior Claims Counsel, Financial Lines

Actuary

• Collaborates with business partners and functional subject matter experts, provides actuarial input as needed.
• Partners with peers, business partners and leaders to support a specific segment's strategy through actionable insights and analytics.
• Proactively monitors claim trends and shares results with claims leaders and peers.
• Provides support to less experienced team members and help to manage projects as needed.
• Stays up to date in actuarial expertise and industry trends and developments.
• Produces standard and special reports as needed.
• May perform additional duties as assigned.

Actuarial Consultant, P&C Claims Data & Analytics

Artificial Intelligence

• Develop and implement comprehensive AI strategies that align with company goals, identifying high-impact opportunities for AI integration across the organization
• Define, scope, and prioritize AI projects across functions (product, finance, customer service, operations)
• Translate complex AI/ML capabilities into clear, business-friendly language
• Guide AI prototypes and pilots through the full innovation funnel
• Establish and maintain AI governance frameworks
• Define KPIs and measurement frameworks to track ROI, adoption rates, and value creation

AI Strategist

• overall management, business development, growth and profitability of a book of Large Account Casualty business
• new business production of risk management primary casualty accounts
• strong sales, marketing and relationship building skills with external Agents and internal business partners
• pricing risk based on financial and competitive analysis
• managing assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business and portfolio management goals
• building/maintaining rigorous sales practices

Underwriting Consultant – National Accounts, Loss Sensitive

• Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly.
• Effectively manages loss costs and claim expenses.
• Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner.
• Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost-effective manner and ensuring timely issuance of disbursements.
• Coordinates third party recovery with subrogation/salvage unit.
• Makes recommendations on claims processes and resolution strategies to management.
• Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
• Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
• Keeps current on state/territory regulations and issues, industry activity and trends.
• May participate in industry trade groups.
• Provides guidance and assistance to less experienced claims staff and other functional areas.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
• May perform additional duties as assigned.

Liability Claims Consultant, Construction Defect

Claims Specialist

• Manages an inventory of low to moderate complexity and exposure commercial claims
• Investigates and resolves claims according to company protocols
• Communicates regularly with customers and insureds
• Verifies coverage and establishes timely and adequate reserves
• Conducts investigations to gather pertinent information
• Works with internal and external partners to facilitate claim outcomes
• Authorizes claim disbursements within authority limit
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
• Maintains compliance with state/local regulatory requirements

Claims Representative

• Manage overall book of business and complex underwriting risks • Develop specialized endorsement language • Determine pricing of complex risks • Analyze quality and profitability of risks • Mentor and guide less experienced underwriters