CNA Insurance

Account Manager

• Drive individual submission deal flow into Small Business and manage local pipelines
• Execute agency growth plans for assigned agencies and prioritized geographies
• Conduct regular in-person and virtual engagement with frontline producers and CSRs
• Own and manage the assigned territory, taking accountability for production results
• Establish credibility as a trusted advisor through product knowledge
• Build strong connectivity between Underwriting and the agent-broker community

Territory Manager

• Drive individual submission deal flow into Small Business; manage local pipelines and weekly execution plans
• Execute agency growth plans for assigned agencies and prioritized geographies, aligning activity to portfolio goals
• Conduct regular in-person and virtual engagement with frontline producers and CSRs, including training, appetite refresh, workflow enablement, and quoting navigation
• Create demand for CNA’s Small Business products by reinforcing appetite fit, speed-to-quote pathways, and ease-of-doing-business advantages
• Execute national partner and growth strategies locally, as directed by National Sales Executives
• Own and manage the assigned territory, taking accountability for production results, pipeline health, and execution discipline
• Build and execute agency-level engagement strategies, including business planning, prioritization, training, and optimization actions
• Adjust focus across agencies and segments based on performance, opportunity, and strategic importance
• Become the “known face” in-market: ensure agencies know who to call, what CNA wants to write, and how to submit effectively
• Establish credibility as a trusted advisor through product knowledge, underwriting appetite clarity, and workflow guidance
• Partner with internal stakeholders to coordinate onboarding and ensure early and sustained production from new appointments
• Build strong connectivity between Underwriting and the agent-broker community to facilitate account-level collaboration and remove friction
• Reinforce underwriting appetite, submission quality standards, and best practices to improve hit ratios and conversion
• Help agents and CSRs “submit to win” by improving fit, documentation quality, and execution timing
• Maintain awareness of local market dynamics, competitor activity, and agent feedback; share insights with Regional Sales Director and partners
• Support portfolio health within the territory by influencing mix of business, submission quality, and continuity of flow
• Maintain activity discipline across agency visits, trainings delivered, pipeline movement, and conversion actions
• Track results and report progress through the Regional Sales Director’s operating cadence
• Provide structured feedback loops from field execution and agent behavior back to regional and national leadership.

Small Business Territory Manager

Underwriter

• Reviews applications and financial information to assess risk acceptability in alignment with CNA guidelines
• Applies pricing methodology and predictive modeling tools to evaluate risk and determine appropriate pricing
• Utilizes underwriting tools (e.g., RST, BPMT, Merlin) and adheres to established disciplines and strategies
• Demonstrates technical expertise through thoughtful account analysis and thorough documentation
• Analyzes and communicates underwriting decisions, including rate actions, requirements, and declinations
• Maintains strong underwriting discipline, including CAT management and exposure controls
• Manages an assigned portfolio to achieve goals around premium, profitability, rate, retention, and product mix
• Allocates time and resources strategically to optimize producer performance
• Builds and maintains disciplined sales practices using CNA tools, including Salesforce
• Develops strong producer relationships to drive pipeline, insights, and performance
• Identifies and executes cross-sell opportunities in partnership with underwriting peers

Underwriting Consultant – Technology, P&C

Product Manager

• Own, manage, & deliver a backlog of AI enablement work with clear priorities and acceptance criteria.
• Design, write, and maintain prompts and prompt templates for Microsoft 365 Copilot, Copilot Studio (Lite), and Google Gemini.
• Develop prompt evaluation rubrics and test suites; run structured testing across scenarios and document results.
• Iteratively refine prompts based on feedback, business rule updates, and model/tool changes; perform regression testing to prevent quality degradation.
• Lead cross-functional coordination to ensure alignment for seamless technology transitions.
• Develop and execute operational readiness and change management plans including stakeholder engagement, process impact assessments, communication strategies, and adoption planning.
• Proactively identify gaps or risks across teams and drive quick resolution.

Senior Product Owner, Generative AI Insurance Solutions

Operations

• Provide customer service for agencies, regions, UT/UA/underwriters and business units
• Support Additional Compensation drafting process
• Train and support Underwriting Administrative Assistants
• Build reporting and compensation hierarchies for distribution partners
• Resolve statutory licensing/appointment escalations
• Participate in shaping business processes for agency maintenance
• Collaborate with FP&A, Technology, Legal and Operations

Distribution Operations Analyst

• Leads and directs the work activities and has full management accountability for the performance and development of subordinate staff
• Establishes and maintains strong collaborative relationships with internal and external customers and peers
• Assists subordinate supervisors in resolving high visibility problem cases or issues, acting with a sense of urgency and taking accountability for resolution
• Champions process improvements that cut across organizational lines
• Plans and delivers improvement projects managing scope, timeline, resources, impacts and business outcomes
• Develops new and leverages existing tools and reports to aid in data collection, analysis and strategic planning to achieve superior results
• Coaches others in the use of metrics-based decision making
• Develops financial plans and budgets and establishes strategic and performance goals
• Actively manages staffing levels, headcount and productivity to optimize service delivery

Claims Operations Director/Manager

Program Manager

• Lead the strategic management and performance of assigned programs
• Accountable for program profitability, growth, and overall business performance
• Partner closely with Program Administrators to define and execute strategies
• Serve as a key liaison across underwriting, product, actuarial, and claims
• Own the financial performance of assigned programs
• Develop and execute new and renewal business strategies
• Establish and maintain underwriting guidelines, policies, and procedures
• Manage End-to-End Program Performance

Director, Program Manager

Risk

• Performs workplace/work site risk evaluation and consultative risk improvement services
• Provides risk assessment information on complex accounts to support underwriting process for prospective, new and renewal accounts
• Submits corresponding Risk Control recommendations or business solutions to minimize identified exposures
• Assesses customer's risk control program needs and develops and executes a customized strategy and supporting implementation plan for further refinements or improvements
• Makes recommendations on the development and implementation of risk control policy, marketing and business strategy
• Develops and maintains business relationships with internal and external business partners
• Develops and conducts education, training, and presentations
• Provides expertise in specialty area to both internal and external customers
• Conducts agency/broker visits

Risk Control Consultant

• Lead risk control assessment, evaluation, and consulting on complex issues
• Implement and administer Equipment Breakdown Risk Engineering activities
• Manage risk assessments and evaluations for new and renewal business
• Collaborate with Underwriting for major Equipment Breakdown client accounts
• Conduct claims investigations of high-hazard risks when required

Senior Risk Control Consultant, Equipment Breakdown – Engineered Risk Services

Actuary

• Provides business partners and functional subject matter experts actuarial guidance and business insights related to Large Casualty business.
• Builds strong relationships with peers, business partners and leaders across multiple functions in order to influence pricing strategy through the use of actionable insights and analytics.
• Works with senior management in the development and implementation of pricing strategies for Large Casualty.
• Drives innovation in products through thought leadership.
• Responsible for the monitoring of profitability and trends for Large Casualty.
• Shares results with recommendations to business partners and actuarial leaders.
• Participates with senior leadership in the development and implementation of actuarial policies, business strategies and goals, regularly evaluating performance against goals, and holding self-accountable for achieving desired results.
• Stays up to date in actuarial expertise and industry trends and development in order to guide decisions related to line of business.
• Produces highly technical actuarial analyses and reports.
• Delivers findings presentations to senior management.

Actuarial Consulting Director, Pricing

• Performs workplace/work site risk evaluation and consultative risk improvement services
• Provides risk assessment information on complex accounts to support underwriting process
• Submits corresponding Risk Control recommendations
• Assesses customer's risk control program needs and develops strategy

Director

• Manages a team of claims professionals and/or claims managers for a specific line of business
• Delivers superior business results through effective management of claims team(s) and resolution of claims activities
• Ensures customer satisfaction by holding team accountable to deliver high quality and timely claims service
• Regularly uses data analytics to monitor team(s) performance and develops strategies to drive operational effectiveness
• Communicates and shares pertinent and timely information to employees by holding team meetings and providing ongoing feedback
• Oversees compliance with state/local regulatory requirements

Blended Auto & General Liability Claims Director

• Manages the most complex investigations of claims
• Determines if a major claim should be settled or litigated
• Effectively manages loss costs and claim expenses on major claims
• Directs all types of investigative activity or litigation on major claims
• Consults and collaborates with staff counsel or panel attorneys regarding discovery and litigation strategy
• Directs and may engage in the negotiation of the most complex settlement packages

Claims Consulting Director

• Perform workplace/work site risk evaluation and consultative risk improvement services
• Provides risk assessment information on complex accounts
• Develops and conducts education, training, and presentations

• Establishes relationship with business partners and functional subject matter experts, provides actuarial guidance as needed.
• Builds strong relationships with peers, business partners and leaders to influence a segment's strategy through actionable insights and analytics.
• Provides analyses and insights for pricing strategy.
• Proactively monitors profitability trends and shares results with recommendations.

Territory Manager

Small Business Territory Manager

Underwriting Consultant – Technology, P&C

Senior Product Owner, Generative AI Insurance Solutions

Distribution Operations Analyst

Claims Operations Director/Manager

Director, Program Manager

Risk Control Consultant

Senior Risk Control Consultant, Equipment Breakdown – Engineered Risk Services

Actuarial Consulting Director, Pricing

Risk Control Consultant

Blended Auto & General Liability Claims Director

Claims Consulting Director

Risk Control Consultant

Senior Actuarial Consultant – Pricing, Large Account Casualty