CNA Insurance

Administrative Assistant

• Provide proactive administrative and logistical support that enables leaders to focus on strategic priorities
• Manage complex calendars, meeting logistics, and scheduling; anticipate conflicts and resolve issues independently
• Coordinate end-to-end travel arrangements and process expense reports accurately and on time
• Draft, prepare, and distribute professional correspondence, reports, presentations, and meeting materials
• Prepare large datasets, reports, and presentation materials for senior leadership and internal or external meetings
• Maintain organized electronic files, SharePoint sites, and databases with strong version control and file hygiene
• Handle sensitive and confidential information with a high level of discretion and professionalism
• Provide timely and accurate support related to broker and agency activities, as applicable
• Update and maintain business opportunities, relationships, and reporting in Salesforce and other internal systems
• Serve as a reliable point of contact for leaders and internal partners, responding promptly and professionally
• Assist with special projects as needed, with quality, accuracy, and timely execution

Administrative Assistant II, Executive Support, Data Reporting, Project Management

Actuary

• Performs a combination of duties in accordance with departmental guidelines
• Establishes relationships with business partners and functional subject matter experts, provides actuarial guidance as needed
• Builds strong relationships with peers, business partners and leaders to influence a specific segment's strategy through actionable insights and analytics
• Provides analyses and insights to assist in determining pricing strategy
• Proactively monitors profitability and claim trends and shares results with recommendations to leaders and underwriting partners
• Produces highly technical actuarial analyses and reports
• Drives innovation in processes while maintaining clear documentation of methods
• Communicates findings to other analytical staff and management
• Stays up to date in actuarial expertise and industry trends

Senior Actuarial Consultant – Pricing

Underwriter

• Responsible for the overall management, business development, analysis and monitoring of a highly complex book of business.
• Works on highly complex underwriting risks employing diagnostic and systematic analysis to assess acceptability.
• Determines appropriate pricing of complex risks for assigned book of business based on financial and competitive analysis.
• Markets products and services through agencies or through the brokerage community and make field visits.
• Develops and maintains agency and/or broker relationships with large producers within the assigned territory.
• Mentors and guides less experienced underwriters and assist in the development of underwriting training.

Underwriting Consultant, National Accounts Property

Business Intelligence Analyst

• Works with various enterprise data sources and semantic models to design moderately complex dashboards and reports using data visualization tools (Power BI and Tableau)
• Supports leadership team in defining AI strategy and facilitating AI adoption across Specialty underwriting teams
• Prepares ad-hoc and recurring reports and makes recommendations to management.
• Interprets data and identifies relevant analyses to determine actionable outcomes for a business area
• Facilitates execution of various data, analytics, process and systems initiatives for underwriting teams
• Acts as a technical resource and regularly identifies opportunities to leverage new IT, BI and AI solutions in support of business, analytics and reporting objectives
• Collaborates with business partners in Underwriting, Data and Analytics, Portfolio Management, IT, Finance, Actuarial, Operations, Distribution, Risk Control, Claims, Legal and Compliance.

Consulting Director, Business Intelligence, AI & Analytics – Specialty Underwriting

• Reviews applications and financial requirements for risks requiring complex underwriting skills
• Determines the need for additional evidence of insurability and appropriate strategy
• Prepares quotes and answers questions from agencies, policyholders or other external contacts
• Develops and maintains agency and/or broker relationships
• Analyzes quality, quantity, and profitability of risks underwritten

Underwriting Consultant, Retail Monoline Excess & Umbrella

• Responsible for overall strategic direction and general management of pricing strategy
• Collaborates with reserving to establish appropriate reserve adequacy
• Communicates and collaborates with key business leaders on actuarial findings and business impact
• Champion the design, governance, and adoption of AI enabled actuarial capabilities
• Leads and directs actuarial staff with full management accountability

Senior Actuarial Officer – Pricing

• Performs underwriting analysis and documentation to determine acceptability of risk
• Handles endorsement requests within delegated authority
• Works as a liaison within the branch to resolve issues
• Documents assigned files ensuring completeness, compliance, and quality
• Executes on advanced pricing strategy on behalf of the Underwriter
• Completes quote proposals and negotiates with external partners
• Serves as a resource to others and conduit for feedback

Underwriting Associate – Middle Market

Product Manager

• Supports one to two Agile Scrum teams on initiatives of medium to large complexity
• Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives content via prioritized user stories, obtains customer validation and accept stories
• A thought leader in Scrum ceremonies alongside the Scrum Master
• Proactively analyzes metrics, and recommends changes to the product based on data from feedback loops

Senior Product Owner

• Manages and implements large complex actuarial studies and pricing strategies
• Provides consultation to Underwriting Partners
• Builds relationships with peers and business partners to influence pricing strategy
• Works with senior management on pricing strategies
• Monitors profitability and trends for Umbrella and Excess Casualty
• Produces technical actuarial analyses and reports
• Delivers findings presentations to senior management

Actuarial Consulting Director, Pricing – Umbrella and Excess Casualty Tools

• Responsible for the overall management, business development, analysis and monitoring of a book of business of the highest complexity for Wholesale Cyber
• Works with senior management on the most complex underwriting risks employing advanced diagnostic and systematic analysis to assess acceptability
• Develops specialized endorsement language for the most complex risks
• Determines appropriate pricing of the most complex risks for assigned book of business based on financial and competitive analysis in line with compliance requirements
• Participates with senior management in the development and implementation of underwriting policy, marketing and business strategy
• Analyzes quality, quantity, and profitability of the most complex risks underwritten, and presents reports to senior management
• Develops and maintains agency and/or broker relationships, particularly with the largest key customers in assigned territory, to assure positive and profitable outcomes on the most complex, high-risk business.

Underwriting Consulting Director – Wholesale Cyber, Media, E&O

Vice President

• Leads the claims operation for General Liability and has full accountability for implementing strategic objectives to ensure the effective and efficient delivery of claims services and achievement of short term business results for area(s) of responsibility.
• Provides leadership and direction and has full management accountability for all members of the team with an emphasis on developing both technical and leadership skills, maximizing employee engagement and succession planning in accordance with the company's talent management programs.
• Drives for a superior customer experience and continuous improvement through the development and implementation of claims and company initiatives involving human capital, processes and technology.
• Partners with senior leadership to develop and implement claims-handling protocols, business strategies, and key priorities; regularly evaluates performance against goals and holds self and team accountable for results.
• Applies insights from data analytics to effectively manage operation and identify and address efficiency and effectiveness opportunities.
• Manages expenses for General Liability Claims by following claims handling protocols, effectively managing productivity and use of external resources, leveraging technology and using data analytics to analyze trends and maximize organization performance.
• Builds and maintains collaborative relationships with internal and external business partners (including Operations, Underwriting, Actuarial, and Risk Control) and regularly shares claims outcomes, trends, legal developments, and other relevant business updates.
• Contributes to the development and execution of a comprehensive communication plan that shares and reinforces key information through multiple channels (e.g., regular group meetings, one-on-one discussions, and other available formats).
• Develops and delivers executive-level operational summaries and presentations to senior leadership.
• Protects company assets and reputation by ensuring compliance with applicable state/territory regulations and requirements, and by identifying emerging issues and trends that may significantly impact claims practices and procedures.
• Leads and/or participates in special projects and may represent the company at industry events. Performs additional duties as assigned.

AVP, Claims

Director

• Manages a team of claims professionals and/or claims managers for a specific line of business
• Delivers superior business results through effective management of all claims team(s) and resolution of all claims activities
• Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service
• Uses data analytics to monitor team(s) performance, and develops strategies to drive operational effectiveness
• Develops and maintains collaborative business partnerships with internal and external resources

Commercial General Liability Claims Director

• Under technical direction, responsible for underwriting risks in a book of business
• Reviews applications and financial requirements for risks requiring complex underwriting skills
• Determines acceptability of risk in accordance with company guidelines and standards
• Determines appropriate pricing based on financial and competitive analysis
• Prepares quotes and answers questions from agencies, policyholders or other external contacts
• Analyzes quality, quantity, and profitability of risks underwritten and prepares reports for management review

Underwriting Specialist – Underwriting Hub

Consultant

• Manages an inventory of highly complex commercial litigation with large exposures
• Coordinates all claim resolution activities in accordance with company protocols
• Investigates and analyzes policy language in order to recommend and prepare coverage determinations
• Provides timely updates and responds promptly to inquiries and requests for information
• Moves claims to closure with a high degree of independence and proactive claim handling
• Keeps leadership informed of significant risks and losses

Claims Consultant – Mass Tort

• Ensures implementation of required regulatory changes
• Acts as an advisor to underwriting peers
• Translates key trends into actionable insights for change
• Collaborates with business partners to drive requirements