Blended Auto & General Liability Claims Director

CNA Insurance

Claims Director overseeing teams for Blended Auto & General Liability at CNA Insurance. Driving operational effectiveness and customer satisfaction within claims management.

Posted 6/5/2026full-timePlano • Colorado, Illinois, Massachusetts, Pennsylvania, Texas • 🇺🇸 United StatesLead💰 $97,000 - $189,000 per yearWebsite

About the role

Key responsibilities & impact

Manages a team of claims professionals and/or claims managers for a specific line of business
Delivers superior business results through effective management of claims team(s) and resolution of claims activities
Ensures customer satisfaction by holding team accountable to deliver high quality and timely claims service
Regularly uses data analytics to monitor team(s) performance and develops strategies to drive operational effectiveness
Communicates and shares pertinent and timely information to employees by holding team meetings and providing ongoing feedback
Oversees compliance with state/local regulatory requirements

Requirements

What you’ll need

Bachelor’s degree with Master’s preferred or equivalent experience
Typically a minimum of ten years of related work experience, with three years of management experience preferred
Thorough knowledge of the insurance industry and the organization's products, policies and procedures
Ability to effectively recruit, lead, coach, develop and retain talented claim professional and/or managers
Advanced technical expertise and business management acumen, investigation and claims resolution experience, expert knowledge of claims principles, practices and procedures
Knowledge of Microsoft Office Suite and other business-related software

Benefits

Comp & perks

Comprehensive and competitive benefits package
Physical wellbeing programs
Financial wellbeing programs
Emotional wellbeing programs
Social wellbeing programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsclaims resolutionclaims principlesclaims practicesclaims proceduresbusiness managementinvestigation

Soft Skills

team managementcustomer satisfactioncommunicationcoachingleadershipstrategic development