CNA Idiomas | Oficial

Communications

• Responsible for producing and disseminating informative content across multiple internal communication platforms, such as intranet portals, newsletters, email marketing, and instant messaging channels, with the goal of promoting engagement, consolidating organizational culture, and keeping all employees informed about company activities and daily life, resulting in a more connected and cohesive work environment.
• Your work will be essential to:
• Promote team engagement
• Strengthen organizational culture
• Maintain clear, fluid, and accessible communication
• Contribute to a more integrated, transparent, and collaborative environment

Junior Communication Analyst

Analyst

• Conversational Platform Management - Act as the focal point with the conversational solution vendor; prioritize the improvement backlog; ensure continuous evolution of conversation flows and integrations; validate releases and new features.
• End-to-end Funnel Visibility - Map the end-to-end journey (lead → qualification → enrollment); identify dropout points; analyze conversion by stage; produce executive performance reports.
• Conversion Optimization - Test variations of flows and approaches; optimize CTAs; refine qualification rules; work on improving contact rates and enrollment rates.
• Speech & Quality - Improve BOT scripts; align BOT and human messaging; ensure consistency of the value proposition; support the sales team with improvement inputs.
• Intelligence & Data - Analyze conversational data; collaborate with CRM and media teams for data cross-referencing; propose behavior-based automations; identify objection patterns.

Junior Communication Analyst

Mid-level Analyst – Conversational Journey