CNA Idiomas | Oficial

Conversion Rate Optimizer

• Your mission will be to eliminate friction, validate hypotheses, and ensure our new platform becomes a lead-attraction and enrollment-conversion engine.
• You will work across all project phases (Research, Journeys, Development, and Post-Go-Live), ensuring maximum efficiency in a high-traffic, nationally scaled environment.
• Journey Mapping: Design and monitor the end-to-end user journey (discovery → lead capture → enrollment).
• Funnel Analysis: Identify bottlenecks, drop-off points, and opportunities for improvement on strategic pages, forms, and thank-you pages.
• Checkout Optimization: Reduce friction in the purchase flow and create smooth conversion experiences.
• A/B Testing Culture: Develop CRO hypotheses prioritized by financial/enrollment impact and manage a continuous testing roadmap.
• Measurement & GA4: Instrument and validate micro- and macro-conversion events.
• Regionalized Management: Optimize and manage conversion flows by city, territory, and region.
• Architecture & Navigation: Map and structure information architecture and navigation flows.
• Technical SEO: Conduct audits of internal links, regional pages (CTRZ), and validations of happy paths.

CRO Analyst

Account Executive

• Active prospecting and market mapping (B2B): Identify and open doors in private schools with potential to adopt HUB CNA's educational solutions.
• Consultative selling and complex negotiation: Conduct meetings with school principals and owners, understanding the school's pedagogical needs to present the best solution (curricular, bilingual, etc.) and close contracts.
• Strategic support to franchisees: Provide support and consultancy to the CNA franchise network, assisting them in building relationships and closing partnerships with schools in their regions.
• Sales funnel and CRM management: Populate and monitor sales metrics from first contact through contract signing, ensuring revenue predictability.
• Competitor analysis and market trends: Assess the private education landscape to adapt sales arguments and ensure the competitiveness of CNA solutions.

Commercial Consultant - CNA

Administrative Assistant

• Provide integrated omnichannel support: Receive and route requests from franchisees, partner schools, and suppliers through multiple channels (WhatsApp, email, phone, and internal platforms), ensuring responsiveness and centralized information.
• Organize and manage department documentation: Handle, file, and verify contracts, partnership agreements, and reports for the pedagogical and commercial areas, ensuring compliance with deadlines and internal procedures.
• Prepare and monitor event budgets: Request quotes from suppliers, organize costs, issue payment requisitions, and support logistics and infrastructure for events, trainings, and departmental conventions.
• Manage the flow of supplies and educational materials: Support the sorting and shipment of promotional and educational materials from the CNA HUB to franchises or partner schools, ensuring support for implementations.
• Update and maintain internal management systems: Record service histories, expense flows, and operational request statuses in the company's tools and reports, keeping departmental data organized.

General

• Plan, prepare, and deliver lessons efficiently, ensuring punctual start and end times;
• Adhere to established schedules for each class, following the methodology and respecting the profile of each student group;
• Assign and correct homework, written and oral assessments, providing constructive feedback;
• Enter grades for assignments, assessments and other activities into the school management system;
• Submit report cards, reports and other relevant documents within established deadlines;
• Record class diaries in the management system;
• Promote the use of pedagogical tools provided by the school as a complement to lessons (e.g., CNA Net).

Spanish Instructor

Pricing Analyst

• Mapear e Prosperar: Realizar prospecção ativa de colégios privados e novos parceiros estratégicos por meio de pesquisas, networking e indicações.
• Gerar Oportunidades: Qualificar leads e agendar reuniões estratégicas para o nosso time comercial consultivo.
• Cuidar e Cultivar: Manter um relacionamento próximo e periódico com parceiros ativos, fortalecendo nossa marca no mercado.
• Apoiar a Rede: Dar suporte aos franqueados CNA no desenvolvimento de oportunidades locais e em ações de relacionamento com escolas da região.
• Inteligência de Vendas: Atualizar e gerenciar o CRM, garantindo o histórico, o funil e a evolução clara dos contatos comerciais.
• Garantir o Flow: Executar follow-ups estratégicos para reaquecer contatos e garantir a continuidade das negociações.

Analista Comercial – Júnior

Executive Assistant

• Gerenciar agenda executiva e pessoal (reuniões, viagens, eventos e compromissos confidenciais)
• Atuar como ponto de contato com stakeholders internos e externos
• Organizar prioridades, acompanhar fluxos de informação e preparar materiais para tomada de decisão
• Apoiar na organização de documentos administrativos, contábeis e fiscais
• Controlar pagamentos, boletos e reembolsos corporativos
• Emitir notas fiscais e acompanhar processos junto à contabilidade
• Apoiar rotinas administrativas pessoais, incluindo folha de pagamento
• Garantir a organização e atualização de documentos pessoais e executivos (CNH, passaporte, vistos, etc.)
• Elaborar e gerenciar o orçamento da linha da Presidência

CRO Analyst

Commercial Consultant - CNA

Administrative Assistant

Spanish Instructor

Analista Comercial – Júnior

Assistente Executivo – Pleno