CMA CGM

Customer Support

• Manage customer inquiries across multiple channels, providing accurate and timely shipment information.
• Promote value-added services and collaborate with internal and external stakeholders.
• Respond to customer enquiries via phone, email, and chat, providing timely and accurate information.
• Investigate and resolve customer issues by collaborating with internal teams and external partners.
• Deliver clear, professional written and verbal communication to ensure a high standard of customer service.
• Identify opportunities to offer value added services that align with customer needs.
• Use MYCS and other internal systems to manage queries and enhance customer experience.
• Follow quality management procedures and contribute to process improvements.
• Share knowledge, assist in training new team members, and support team performance and development.

Customer Service Officer – Export Standard

Community Manager

• Digital content creation
• Social media management & community engagement
• Event communication
• International coordination & ecosystem support
• Visual content production
• Brand identity & global communication

Communication & Community Manager

• Assisting with customer enquiries related to space availability and booking requirements
• Proactively addressing schedule changes to ensure suitable transport solutions are arranged
• Monitoring capacity across sailings, tracking bookings against targets
• Ensuring timely confirmation of any non-standard or late bookings prior to cut-off
• Building strong customer relationships while promoting services and contributing to continuous improvement and high service standards

Customer Service Representative

Operations

• Provide support to CEVA's global RPA development community.
• Provide design process expertise as requested.
• Contribute suggestions to optimize processes in the overall design.
• Develop detailed designs based on documented requirements for services and product enhancements.
• Perform development based on documented requirements.
• Execute activities consistently and reliably, meeting defined service levels, schedules, and budgets.
• Work with Solution Owners, Solution Analysts, Business Owners, and clients to translate requirements into solutions that meet business needs.
• Establish and maintain a pipeline of Automation Opportunities at the global and corporate levels.
• Identify opportunities based on process investigation and improvement.
• Contribute to technological development within the domain or technology (D&B includes design, development, testing and deployment activities).
• Define delivery schedules and ensure execution as planned for assigned deliverables.
• Lead small-scale internal projects when required.
• Coordinate delivery across IT teams.
• Respond to unknown, undefined, unexpected, or unstable situations using the professionally prescribed standard response.
• Use standard analytical tools and techniques to determine root cause and resolve a wide range of application issues.
• Perform other duties and related activities inherent to the role.

Global IT Service Operations and Support Administrator

Account Manager

• Develop and execute customer-specific business plans to achieve weekly quotas and annual growth targets.
• Manage and grow a portfolio of key accounts, ensuring target volumes and revenues are met.
• Build relationships across all decision-making levels within customer organizations to establish long-term partnerships.
• Identify and qualify business opportunities across all company products, prioritizing high-potential accounts (e.g., customers moving >250 TEUs annually).
• Monitor account profitability, ensure timely payments, and align pricing and services with company strategy.
• Conduct in-person customer visits weekly, spending 50% or more of the week outside the office engaging with clients.
• Execute cold calls quarterly to expand the customer base and onboard new accounts.
• Lead negotiations for major contracts and opportunities, ensuring alignment with company goals.
• Prepare and submit weekly reports, including: Expense Reports, KPI Territory Reports (sales performance, market trends, customer feedback).

Key Account Manager

Collections

• Own and manage a portfolio of customer accounts
• Develop and execute strategic collection plans to drive timely payment
• Conduct proactive and targeted collection campaigns through professional communication (phone and email)
• Analyze account status, payment trends, and dispute history
• Lead resolution of short payments and discrepancies
• Drive closure of reviewed and rejected disputes by following up with customers
• Collaborate with internal stakeholders to validate claims
• Act as a central liaison across departments to remove barriers to payment
• Prepare, analyze, and present account and portfolio-level reporting to Senior Management
• Identify process improvement opportunities

Senior Collections Specialist

Support Engineer

• Provide on‑site and remote support for desktops, laptops, mobile devices, printers, and peripherals
• Diagnose and resolve hardware, software, operating system, and network connectivity issues
• Perform break/fix repairs and escalate complex issues as needed
• Support Windows and/or macOS environments
• Respond to service requests and incidents via ticketing system, phone, or in person
• Set up, configure, and deploy new devices and IT equipment
• Support meetings, conference rooms, video conferencing, and AV technology
• Deliver user training and basic how‑to guidance
• Assist with user onboarding and offboarding (account creation, access provisioning, equipment setup)
• Support Active Directory, Microsoft 365, VPNs, and common business applications
• Maintain inventory records and asset tracking
• Document incidents, resolutions, and procedures accurately
• Follow ITIL‑based incident, problem, and change management processes
• Identify recurring issues and recommend improvements
• Provide professional, timely, and customer‑focused support
• Work closely with IT teams, vendors, and business partners
• Support multiple locations and occasional travel if required by the business

IT Support Analyst

Procurement

• Manage the end-to-end procurement process for indirect services, from requisition to payment, ensuring compliance with company policies and procedures.
• Promote supplier diversity initiatives and sustainable procurement practices.
• Lead IT indirect procurement activities, including the sourcing, contracting, and management of technology-related services such as software licensing, hardware, cloud services, telecommunications, and managed IT services.
• Partner closely with the IT department to align procurement strategies with technology roadmaps and business needs.
• Identify, evaluate, and select vendors for indirect services, negotiate contracts, and manage vendor relationships to ensure optimal terms, pricing, and service levels.
• Identify and mitigate procurement related risks, such a supply chain disruptions, contractual disputes, and compliance issues, to safeguard the organization’s interests.
• Analyze spend data, identify cost-savings opportunities, and implement initiatives to reduce procurement costs and optimize total cost of ownership.
• Collaborate with internal stakeholders, including finance, legal, and various business units, to understand their requirements, align procurement strategies with their needs, and ensure seamless execution of procurement activities.
• Develop and implement procurement strategies for indirect services that align with the organization’s goals and objectives.
• Establish key performance indicators (KPI’s), track performance metrics, and prepare regular reports to monitor procurement performance and communicate insight to stakeholders.
• Assist in all other areas of indirect procurement as needed, supporting the broader procurement team to ensure consistency, compliance, and operational effectiveness across all purchasing categories.

Senior Manager, Procurement – Indirect

Consultant

• Deliver end‐to‐end Warehouse Management Systems (WMS), Order Management Systems (OMS), and system integration solutions for CEVA Contract Logistics across North America
• Engage effectively with customers and internal stakeholders to collect business requirements
• Configure multiple systems, manage testing phases, and deliver documentation
• Collaborate with cross‐functional internal teams to ensure IT solutions are delivered successfully
• Acts as the functional lead during solution design and build phases
• Responsible for defining and documenting system integrations and preparing System Integration Testing

WMS/OMS Platform Consultant

Director

• Oversee the customer services functions and activities associated with customer’s import and/or export business
• Monitor performance levels and adjust resource deployment as needed
• Field and resolve escalated service issues with customers
• Challenge existing processes and identify improvements for efficiency
• Staff for allotted headcount, maximizing resource potential
• Interview candidates for hire and provide coaching and development opportunities for CS staff
• Oversee development of PMP goals and performance evaluations

Director, Client Solutions

Analyst

• Responsible for conducting business analysis related to software, processes, or design for project planning
• Perform routine analysis, process design, or system configuration, development, testing implementation, and/or support of applications
• Document business requirements and write specifications for applications customizations
• Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements
• Communicate with customers regarding applications related problems
• Ensure the availability, quality, and integrity of information
• Document and monitor service level agreements as requested
• Perform other duties as assigned

IT Analyst I

Sales

• Develop and execute a comprehensive sales strategy to grow the OOG and Breakbulk business
• Identify and pursue new business opportunities in global and regional markets
• Build and maintain relationships with key clients, vendors, and partners
• Research and analyze market trends, competitor activity, and customer needs
• Achieve and exceed revenue targets for OOG and Breakbulk services
• Monitor sales performance metrics and provide regular reports to senior management
• Negotiate contracts, pricing, and service agreements with clients
• Lead, mentor, and develop the sales team specializing in OOG and Breakbulk cargo solutions
• Act as the primary point of contact for high-value clients

Director, Project Sales OOG/BB

• Ownership of total CEVA Global business relationship
• Identify, develop, sell, and provide operational oversight to increase CEVA business
• Retain current business in all geographies
• Expand relationships to the 'C' levels with customers
• Lead and co-ordinate negotiations with customers in contracts and opportunities

Global Key Account Manager – Consumer & Retail

IT Support

• Lead the local IT helpdesk and IT support team
• Ensure stable IT and network operations
• Lead and deliver IT and technology projects
• Manage ServiceNow / Global L1 helpdesk
• Plan IT budget and handle procurement
• Report to and closely align with management and the European IT Manager

IT Manager, Cluster Germany

• Respond to customer inquiries
• Qualify and process customer requests
• Contact internal stakeholders to prepare relevant pricing quotations
• Follow up with customers on unconverted quotes
• Assist customers in using online pricing tools
• Contribute to resolving commercial disputes