CMA CGM

Supply Chain

• Oversee logistics operation to ensure staff consistently delivers high quality service and customer satisfaction
• Achieve profitable, cost efficient operations in compliance with company policies
• Manage periodic process reviews for each client
• Maintain performance statistics and ensure accurate record keeping of all operational documents
• Plan and monitor daily staffing schedules
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department
• Work with senior management to develop business plan and goals for department
• Ensure safety methods, practices and programs are implemented
• Maintain a clean, professional and safe working environment

Senior Logistics Manager – Operations

Project Manager

• Serve as a strategic enabler that centralizes and standardizes project governance for Global Business Services within NORTAM Air and Ocean product.
• Ensuring all transformation initiatives, process enhancements, and technology rollouts align with organizational growth targets and operational efficiency goals.
• Support the Regional Ops Manager in defining and executing the strategic agenda for GBS Roadmap within the Region.
• Manage and oversee cross-functional strategic projects to ensure timely delivery.
• Optimize the Regional Ops Manager time by managing priorities, workflows and schedules.
• Prepare reports, presentations, and briefing documents for meetings and engagements.
• Act as the primary liaison between the Regional Ops Manager and internal/external stakeholders.
• Drive effective communication and alignment across teams and business units.
• Conduct research and analysis to provide insights for strategic decision-making.
• Track progress on strategic initiatives and ensure follow-through on action items.
• Manage Regional process improvements with offshore teams.
• Govern offshore team process and engagement with US country teams.
• Strong relationships to NORTAM Country Heads, US District Managers, and NORTAM BPS team.

Regional Project Manager – Air & Ocean

Customer Success Manager

• Serve as the primary point of contact for assigned accounts, ensuring consistent, high-quality customer service and satisfaction
• Coordinate and direct customer service efforts across all station departments, working closely with managers and supervisors to maintain service standards
• Develop, implement, and maintain standard operating procedures (SOPs) for each client and monitor adherence through regular reporting and reviews
• Build and maintain strong relationships with local management, operational staff, and clients to ensure customer needs are met
• Actively participate in product training sessions and maintain a deep understanding of company products, services, and operations
• Provide expert oversight on multiple customer accounts, including resource planning, staffing, and support for new projects and long-term customer care
• Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value
• Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to meet customer needs
• In consultation with senior sales staff, develop business strategies that are consistent with the national vertical market to maximize margins and increase revenue growth
• Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans
• Support BD and IT Pre-Sales teams in delivering world-class solutions in a timely and cost-effective manner
• Lead strategic and operational planning for assigned customers, including analysis, budgeting, and development of customer strategies
• Create and present to management reports concerning market planning and analysis, service offerings and the changing business environment
• Facilitate requirements gathering and align technology initiatives with customer objectives
• Oversee project pipeline and capital IT project portfolio, including preparation of proposals, cases, and initiation documents
• Assist in developing annual operating and capital IT budgets for customers
• Conduct ROI analysis for proposed solutions and provide guidance on prioritizing technology needs
• Manage technology governance activities, including project approval, tracking, budgeting, and roadmap prioritization
• Ensure service level alignment and assist in problem resolution, root cause analysis, and change implementation
• Stay current on emerging technologies and industry innovations through continuous learning and professional engagement
• Perform other duties as assigned.

Operations

• Provide high-quality service to meet customers' changing needs
• Establish and maintain a constructive relationship with clients
• Follow up on orders with various suppliers and relay information to the client
• Verify documentation and ensure it complies with requirements
• Issue necessary documentation in accordance with instructions and regulations
• Maintain certain reports (internal or external)
• Track shipments to their destination and inform the client of any developments
• Invoice according to the rates provided to the client
• Perform other tasks as assigned by the immediate supervisor
• Respond to various quotation requests (from clients and/or overseas partners)
• Provide innovative solutions to client(s)
• Respond to Requests for Quotation (RFQs) and other submission requests
• Work as part of a team and support colleagues during vacations and absences

Logistics Operations Professional

• Develop working relationships with internal and external customers
• Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Interface with airlines and carriers to understand requirements, track shipments or details
• Manage various documents for accuracy
• Update various operational/customer data in software systems and applications
• Track orders and shipments and assist with tracing as needed
• Assist with running and summarizing operational reports and details

Supply Chain Operations Specialist II

Manager

• Act as a strategic change leader for CEVA, shaping and driving the people and culture dimensions of major transformations
• Shape and lead the overall change strategy for major transformation initiatives
• Act as a strategic advisor to senior leadership
• Design and steer integrated change roadmaps
• Build, lead, and energize a network of change champions
• Engage leaders and managers as visible sponsors of change
• Oversee high‑impact communication and engagement plans
• Lead workshops and leadership sessions
• Monitor adoption and impact of change using clear KPIs and qualitative feedback
• Foster a culture of continuous improvement in change management

Global Change Management Manager

Analyst

• Provide customer-focused solutions in support of operational objectives and business development strategies
• Spearhead continuous improvement projects within the warehouse and VAS
• Support the Operations Manager in monitoring and data analysis of performance data
• Partner with the Key Account Manager in business development efforts
• Build and support Monthly Business Review and Quarterly Business Review preparation
• Collaborate with subject matter experts to implement new technologies
• Contribute to the Operational Excellence (OpEx) community
• Maintain acceptable Health, Safety, and Environmental risk levels
• Ensure compliance with applicable legal requirements

Logistics Analyst

• Documentar y analizar archivos asociados con el movimiento de mercancías de transporte aéreo
• Actualización de Milestones (nivel MAWB & HAWB)
• Administración de sistema Malvina
• Seguimiento y regularización de irregularidades
• Generación de VEP y memo semanal
• Dar seguimiento e informar status al cliente interno desde la ETD hasta su ATA

Analista de Operaciones Aéreas

Sales

• Propose multimodal transport solutions (barge, rail, or road)
• Participate in monitoring purchase rates with our suppliers
• Respond to quotation requests issued by CMA CGM agents or to calls for tender
• Obtain or negotiate spot purchase rates with suppliers
• Update quarterly selling rates in the CMA CGM system
• Perform benchmarking analyses for the ILS management
• Update purchase rates and intermodal support information in various files and IT systems

Logistics Assistant – Multimodal Sales Quotations

Recruitment

• Accountable for leading, providing support and coordination of contingent labor resources for several sites including one of CEVA’s largest operations in North America.
• Interface with multiple temporary agencies that provide on-site staffing services to ensure staffing requirements are met timely in accordance with operational needs & CEVA standards
• Collaborate with line management to forecast labor needs and control labor costs
• Provide leadership, guidance and support in the development, implementation, and troubleshooting of Smartsheet tools used for labor and business performance management for operations in the Mt. Juliet, TN area and other locations in USA
• Use third-party VMS staffing tool in the administration of job orders, timesheets, approvals, terminations, etc.
• Ensure new hire orientation and onboarding of contingent labor is conducted in accordance with CEVA requirements
• Provide accurate reports to leadership related to staffing, open orders, hours of service, agency KPIs and other information as required
• Perform compliance audits for data and billing accuracy
• Facilitate conflict resolution with supervisors/managers in relation to contingent workforce population
• Perform other duties as assigned

Business Performance Manager – Staffing Manager

• Lead the Ground Transportation Product Line with clear strategic direction and disciplined oversight of high-volume domestic logistics and distribution operations
• Define and execute customer-focused business development strategies aimed at revenue growth, retention of key accounts, and sustainable long-term partnerships
• Build and maintain strong professional relationships with executive-level customers and transportation providers, while collaborating effectively with CEVA colleagues
• Provide leadership to operations management teams through coaching, mentoring, talent selection, and professional development within company guidelines
• Develop and lead business cases to justify capital investments and resource needs, including deployment and allocation of assets required to support operational growth
• Oversee planning and implementation for the start-up and expansion of new operations, including resource modeling and performance tracking
• Manage multiple high-volume logistics and transportation facilities, primarily across the Southwestern United States, with full P&L accountability
• Maximize profitability by ensuring superior customer service, prompt communications, effective issue resolution, and disciplined operational follow-up
• Oversee the preparation and presentation of management and financial reports, budgets, forecasts, and operational performance reviews to senior leadership

Senior Logistics Operations Manager – Southwest District

Financial Planning and Analysis

• Lead and manage a team responsible for monitoring the freight business from an operational finance perspective
• Oversee the review and audit of operational financial processes
• Provide strategic guidance and independent daily booking/action advice to Country and P&L Owners
• Act as the escalation point for job costing queries related to A/R and A/P
• Ensure timely resolution of discrepancies in accounts payable, job costing, and intercompany billing
• Drive continuous improvement by supporting System and SMEs in system enhancements
• Supervise month-end processes ensuring proper documentation
• Monitor and analyze P&L performance throughout the month
• Oversee audits of invoices, credit notes, and duties
• Champion training initiatives and provide ongoing support

Finance Control Manager

• Provides operational support to areas of the supply chain or operations
• Receives and reviews documents for accuracy, such as dates, times, location, counts and related information
• Enters operational/customer transportation data in software systems and applications
• Utilizes databases, logs, and other sources to locate and verify information
• Reviews or prints and prepares forms, labels, billing, invoices and related documents
• Tracks orders and information through systems, vendors and related sources
• Responds to internal and external customer questions
• Ensures compliance with company policies and procedures and a safe and effective work environment
• Assists with identifying potential operational or service concerns

Supply Chain Operation Specialist I

• Lead, direct and manage all station functions to ensure that all departments and station staff execute service agreements at, or above the customer's standards.
• Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending matters with the customer.
• Responsible for business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station.
• Provide guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and executing processes to meet customer needs.
• Develop policies, plans, and programs to meet organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines.

Transportation Manager

• Manage transportation operations to ensure compliance with operational SLAs, objectives, and company targets
• Provide support to carriers and clients regarding delivery information
• Handle, resolve, and escalate incidents occurring at the time of delivery
• Follow up with carriers to obtain required return information
• Analyze system-generated reports, ensuring data accuracy and credibility
• Schedule deliveries with clients
• Generate return authorization codes and manage reverse logistics
• Analyze reasons for returns/reverse logistics and ensure submission of supporting documentation
• Follow up on return processes with carriers
• Prepare return reports and KPIs and report them to the client
• Contribute to meeting the SLA for services provided to the client
• Work with carriers to achieve agreed operational SLAs related to delivery information