Cloudforce

Accounting Manager

• Process vendor invoices and ensure proper coding, approvals, and documentation.
• Execute vendor payments via ACH and maintain accurate payment records.
• Set up and maintain vendor profiles, including ACH and W-9 documentation.
• Respond to vendor inquiries and resolve discrepancies in a timely manner.
• Prepare and issue accurate client invoices in accordance with contract terms.
• Monitor AR aging and follow up on outstanding balances.
• Apply client payments and reconcile AR accounts.
• Coordinate with internal teams to resolve billing discrepancies.
• Set up new projects in Unanet, assign them to the correct points of contact, and help maintain status updates.
• Assist with month-end and year-end close activities.
• Maintain accounting documentation and ensure compliance with internal controls.
• Assist with internal and external audits.
• Support payroll processing and expense reporting as needed.
• Assist with other accounting tasks as needed.
• Generate standard financial reports and assist with ad hoc analysis.
• Ensure compliance with GAAP and company accounting policies.

Accounting Specialist

Technical Recruiter

• Perform full life cycle recruitment from requisition through offer acceptance, ensuring an outstanding candidate experience throughout.
• Proactively source candidates using job boards, social media, referral networks, and recruitment events.
• Evaluate resumes, conduct initial phone/video screens, and coordinate interviews with hiring managers and teams.
• Build and maintain active pipelines for qualified candidates for current and future hiring needs.
• Create compelling job postings and promote Cloudforce’s opportunities across multiple platforms (LinkedIn, Indeed, Handshake, etc.).
• Maintain strong relationships with hiring managers to understand talent needs and provide guidance on hiring best practices.
• Support and facilitate offer discussions, ensuring competitive compensation packages.
• Maintain accurate recruiting records, status reports, and documentation of recruitment activities.
• Coordinate employment verification for candidates, as needed.
• Represent Cloudforce at career fairs and recruitment-focused events; network with local education institutions to attract junior talent.
• Maintain and report on open requisition statuses.
• Assist in the coordination of internship programs, including intern recruitment.
• Periodically review recruitment practices for efficiency and scalability.
• Assist with other human resources related tasks and employee engagement events.

Artificial Intelligence

• Plan, organize, and deliver training sessions internally and to clients on nebulaONE®.
• Tailor training content and delivery methods for internal purposes and/or to meet the specific needs of our clients.
• Lead interactive Promptathons, where clients work hands-on to build and refine AI prompts, tackling real-world challenges together.
• Collaborate cross-functionally to develop training materials such as SOPs, technical documentation, presentations and exercises.
• Manage associated repositories and content created for training and/or change management purposes.
• Perform live demonstrations and hands-on labs to illustrate concepts and provide practical guidance to clients.
• Stay up to date with the latest Microsoft and AI advancements and best practices and maintain in-depth knowledge to deliver accurate and relevant content.

Technical Trainer, AI Product

Infrastructure Engineer

• Deploy Cloudforce’s Azure based AI product to customer environments, ensuring secure, reliable, and efficient implementation.
• Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle.
• Provide product support (Tier 2 escalation) through ServiceNow, resolving complex incidents and service requests in a timely manner.
• Troubleshoot and resolve Azure AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments.
• Contribute to platform infrastructure enhancements and patches, utilizing GitHub, PowerShell, Bicep, etc.
• Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles.
• Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution.
• Collaborate with cross-functional teams to escalate findings, share insights, and contribute to continuous improvements.
• Stay up-to-date with the latest Azure/AI features and changes, evaluating their potential impact on the organization.
• Manage tasking professionally in both independent and team-based scenarios.

Cloud Infrastructure Engineer

Marketing

• Hands-On Campaign Execution: Plan, build, and execute multi-channel B2B marketing campaigns (email, digital, events, webinars, content marketing) targeting decision-makers in education and healthcare/life sciences. Ensure consistent brand messaging and positioning across all channels and marketing materials.
• Marketing Automation & CRM: Manage and optimize marketing automation workflows, lead scoring, and segmentation in HubSpot. Ensure accurate tracking of leads and campaign ROI.
• Sales & Marketing Alignment: Work closely with sales and revenue operations to ensure marketing efforts support pipeline goals and sales enablement needs.
• Analytics & Reporting: Build and maintain dashboards and reports to analyze campaign effectiveness, pipeline contribution, and marketing ROI; provide actionable insights to leadership.
• Market & Customer Insights: Leverage tools like Gong, customer interviews, and market research to inform messaging, content, and campaign strategies.
• Continuous Improvement: Test, measure, and optimize marketing tactics to improve engagement, conversion, and pipeline velocity.

B2B Marketing Manager

Revenue Operations

• Hands-On Systems Administration: Directly manage and optimize HubSpot CRM and Gong platforms, including configuration, workflow automation, integrations, and troubleshooting to ensure data integrity, user adoption, and alignment with business goals.
• Revenue Process Optimization: Analyze and streamline lead-to-cash processes to maximize efficiency and revenue growth across sales, marketing, and customer success.
• Reporting & Analytics: Build and maintain dashboards, reports, and KPIs to provide actionable insights for leadership and revenue teams.
• Cross-Functional Collaboration: Work closely with sales, marketing, finance, and customer success to ensure alignment of processes, data, and technology.
• Enablement & Training: Train and support end-users on HubSpot and Gong best practices, workflows, and new features.
• Data Management: Oversee data hygiene, segmentation, and enrichment to support targeted campaigns and accurate forecasting.
• Project Management: Lead and support projects focused on process improvement, tool integration, and scaling revenue operations.
• Compliance & Security: Ensure adherence to data privacy and security standards, especially in regulated industries such as education and healthcare/life sciences.

Accounting Specialist

Technical Recruiter

Technical Trainer, AI Product

Cloud Infrastructure Engineer

B2B Marketing Manager

Revenue Operations Specialist