Cloudforce

Email Marketing Manager

• Own Cloudforce’s email marketing strategy and annual email program plan, aligned to demand generation goals, buying committee personas, campaign priorities, and customer lifecycle stages.
• Design the email program architecture, including nurture tracks, trigger sequences, campaign sends, post-event follow-up, webinar follow-up, re-engagement, and customer communications.
• Maintain the email calendar to coordinate outbound activity across campaigns and audiences, balancing consistent engagement with audience fatigue prevention.
• Define how email works with LinkedIn campaigns, sponsored webinars, content syndication, events, and sales outreach to create a coordinated multi-channel buyer experience.
• Own list segmentation strategy so emails reach the right audience, at the right stage, with the right message.
• Own email execution in HubSpot Marketing Hub, including email build, list management, workflow configuration, send scheduling, QA, and performance reporting.
• Build and maintain nurture workflows organized by persona, buying role, institution type, campaign, and engagement history.
• Build trigger-based workflows, including MQA notifications, content download follow-up, post-webinar nurture, demo request confirmation and prep, post-event follow-up, and dormant-contact re-engagement.
• Manage the HubSpot email template library, ensuring templates are on-brand, mobile-optimized, and easy for the marketing team to use.
• Coordinate with RevOps and Marketing Operations on segmentation, workflow logic, lead routing, attribution, and reporting.
• Own email compliance, including CAN-SPAM, GDPR, suppression management, unsubscribe processing, and opt-in documentation.
• Build and maintain persona-specific nurture tracks for key buying committee roles.
• Adapt nurture content by buying stage, ensuring early-stage education differs from evaluation, consensus-building, and procurement-stage communications.
• Ensure nurture programs reflect Cloudforce’s approved messaging, brand voice, and market positioning.
• Own end-to-end execution of campaign emails, from brief through copy, build, approval, testing, send, and post-send reporting.
• Write and optimize subject lines, preview text, body copy, and calls to action in Cloudforce’s brand voice.
• Monitor deliverability, sender reputation, bounce rates, and inbox placement in partnership with RevOps and Marketing Operations.
• Share email performance insights with the content team to inform future content priorities, topics, proof points, and formats.

Marketing

• Help design, execute, and optimize Cloudforce’s customer marketing motion across the full post-sale journey.
• Create lifecycle communications that support customers from onboarding through renewal.
• Build email programs, content, and customer touchpoints in HubSpot.
• Partner with Customer Success to ensure customer communications are timely, useful, and aligned with the CS motion.
• Help customers understand how to get more value from nebulaONE® over time.
• Develop a repeatable approach to customer engagement, adoption, advocacy, and expansion.
• Create marketing programs that help new customers become confident, engaged users of nebulaONE®.
• Create customer-facing content that supports renewal conversations, such as usage summaries, outcome stories, impact snapshots, executive-facing proof points, and peer examples.

Customer Lifecycle Marketing Manager

Customer Success Manager

• Serve as the primary point of contact for nebulaONE subscription clients.
• Build and maintain strong, long-lasting client relationships.
• Understand clients’ business objectives and proactively address their needs.
• Monitor client accounts to ensure subscription usage, renewal, and expansion.
• Educate clients on nebulaONE features, updates, and best practices to maximize value.
• Address client inquiries, troubleshoot issues, and coordinate with technical teams for resolution.
• Advocate for clients internally to ensure their feedback and concerns are addressed.
• Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.
• Deliver regular account reviews and usage reports to clients.
• Collect and relay client feedback to product and project teams for continuous improvement.
• Perform other duties as assigned.

Customer Success Associate

Project Manager

• Support Program and Project Managers in the implementation of larger-scale projects as requested while managing small-scale projects.
• Provide weekly project reporting, including budgets, project statuses, metrics, milestones, risks, and other considerations.
• Coordinate project management activities, resources, and information.
• Support PMO staff responsibilities such as meeting/stakeholder coordination and documentation creation.
• Assist in managing a documentation repository for internal PMO and for client-facing artifacts.
• Create and update documentation in support of the PMO and project, or as assigned based on needs of the client or team.
• Serve as a subject matter expert for the PMO’s project management application (ClickUp).
• Assist technical staff with breaking down projects into manageable actions and clear timeframes.
• Serve as an on-site presence for key client meetings (in and around DC-Metro area).

Project Coordinator

Full-stack Engineer

• Architect and develop across both front-end (React) and back-end (C#) codebases.
• Ensure code quality, maintainability, and scalability through code reviews and best practices.
• Oversee and manage the code merging process, ensuring seamless integration and minimizing conflicts.
• Lead a team of engineers - run regular 1:1s, provide career guidance, give actionable feedback, and create an environment where people do the best work of their careers.
• Be a key part of our collaborative Agile & DevOps Culture, where everyone is open to sharing ideas while working towards a set of common goals.
• Treat Agile Stories as placeholders for conversations; and work closely with technical and business users on the details.
• Own the solutions you produce from inception to production release.
• Monitor system health and debug issues as they arrive.

Lead Full Stack Developer

Cloud Engineer

• Design, develop, migrate, and maintain scalable data pipelines and ETL processes on Microsoft Fabric and utilize Azure data & analytics resources.
• Design and implement data integration processes to extract, transform, and load (ETL) data from various sources both on-prem, external 3rd party applications, and other cloud providers.
• Understand, design and implement data solutions following industry standard architectural frameworks such as Data Mesh, Data Lake, Data Fabric and Data Warehouse architectures.
• Design and implement industry standard data modeling techniques for semantic modeling for Power BI such as “Star” or “Snowflake” schemas.
• Create data processing workflows and pipelines to support data analytics, machine learning, and other analytic-driven applications.
• Implement CI/CD pipelines for automating data engineering processes using Azure DevOps or GitHub.
• Collaborate with cross-functional teams to understand data requirements and implement effective data integration solutions.
• Set up monitoring solutions using Azure Monitor, Azure Log Analytics, Fabric Data Activator, and other Azure solutions to track the performance of data pipelines or analytics workflows to ensure data quality, integrity, and performance.
• Work with cloud security teams to set up and configure various Microsoft security solutions such as Purview and Sentinel to monitor and alert security and compliance best practices throughout the data & analytics lifecycle.
• Conduct thorough testing and validation of data solutions to ensure the accuracy, completeness, and reliability of the delivered data products.
• Implement, optimize, and maintain cost-effective data & analytics solutions by leveraging Azure Cost Management tools and best practices.
• Stay updated on industry regulations and implement necessary changes to maintain compliance.

Cloud Engineer – Data

Recruitment

• Perform full life cycle recruitment from requisition through offer acceptance, ensuring an outstanding candidate experience throughout.
• Proactively source candidates using job boards, social media, referral networks, and recruitment events.
• Evaluate resumes, conduct initial phone/video screens, and coordinate interviews with hiring managers and teams.
• Build and maintain active pipelines for qualified candidates for current and future hiring needs.
• Create compelling job postings and promote Cloudforce’s opportunities across multiple platforms (LinkedIn, Indeed, Handshake, etc.).
• Maintain strong relationships with hiring managers to understand talent needs and provide guidance on hiring best practices.
• Support and facilitate offer discussions, ensuring competitive compensation packages.
• Maintain accurate recruiting records, status reports, and documentation of recruitment activities.
• Coordinate employment verification for candidates, as needed.
• Represent Cloudforce at career fairs and recruitment-focused events; network with local education institutions to attract junior talent.
• Maintain and report on open requisition statuses.
• Assist in the coordination of internship programs, including intern recruitment.
• Periodically review recruitment practices for efficiency and scalability.
• Assist with other human resources related tasks and employee engagement events.