Customer Success Associate

Cloudforce

Customer Success Associate at Cloudforce managing client relationships with their generative AI product, nebulaONE. Working across teams for customer satisfaction and growth opportunities.

Posted 7/1/2026full-timeNational Harbor • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for nebulaONE subscription clients.
Build and maintain strong, long-lasting client relationships.
Understand clients’ business objectives and proactively address their needs.
Monitor client accounts to ensure subscription usage, renewal, and expansion.
Educate clients on nebulaONE features, updates, and best practices to maximize value.
Address client inquiries, troubleshoot issues, and coordinate with technical teams for resolution.
Advocate for clients internally to ensure their feedback and concerns are addressed.
Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.
Deliver regular account reviews and usage reports to clients.
Collect and relay client feedback to product and project teams for continuous improvement.
Perform other duties as assigned.

Requirements

What you’ll need

At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment).
Familiarity with budget tracking, reporting, or resource management in a project setting.
Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce.
Ability to work independently on assigned tasks.
Excellent organizational skills, including multitasking, prioritization, and time management.
Strong client service orientation with proven collaboration skills across diverse teams.
Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings.
Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar).

Benefits

Comp & perks

Outstanding opportunities to learn, grow, and expand your network.
Monthly team outings.
Annual trips.
Frequent charitable activities.
Open, inclusive culture.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Budget TrackingReportingResource ManagementTroubleshootingClient Feedback Collection

Soft Skills

Organizational SkillsMultitaskingPrioritizationTime ManagementCollaboration Skills