Senior Customer Success Manager
Checkr, Inc.
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Serve as the primary point of contact for customers in the India region
- Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
- Fully manage the customer life cycle
- Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
- Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
- Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
- Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
- Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
- Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities
- Manage and grow the customer base in the region; act as a trusted advisor to drive customer retention, expansion, and satisfaction
Requirements
- Adaptability and resilience in navigating complex situations and a rapidly evolving market
- Exceptional critical problem-solving skills to address clients' challenges and identify opportunities for growth
- Solid understanding of business strategy, with the ability to align Cloudflare's offerings with clients' objectives
- Comprehensive product knowledge, including Cloudflare's products, services, and technology stack, as well as industry trends and emerging technologies
- Proactive engagement with clients, partners, and internal teams to drive client satisfaction and business growth
- 5 or more years of experience in a customer-facing role, ideally as a CSM, in the technology industry
- Strong understanding of cloud-based technologies and application security
- Proven track record of managing large, comp flex customer accounts and driving customer retention and growth
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving skills and the ability to think strategically
- Bachelor's degree in technology or equivalent experience
