Senior Customer Success Manager

Checkr, Inc.

full-time

Posted on: 9/7/2025

Origin: • 🇺🇸 United States • Colorado

✨ AI Apply

Senior

Cloud

About the role

Drive product adoption, growth, value, and partnership with customers
Deepen existing relationships through strategic alignment and by winning trust of key stakeholders
Partner directly with customer leadership as a trusted advisor and advocate
Build and maintain strong, trust-based relationships across organizational levels
Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
Proactively navigate customer challenges and manage/escalate issues to ensure timely resolution
Collaborate with Account Management to assess account health and identify growth opportunities
Coordinate cross-functionally with Engineering, Product, Sales, Support, and Executives to advocate for customer needs
Act as the voice of the customer, providing visibility into goals, feedback, and challenges
Develop deep understanding of Checkr's products and align them with customer programs to achieve business outcomes

Minimum of 3+ years in customer success, account management, or sales roles
Experience in the SaaS or Human Resources industry is a plus
Strong customer-centric mindset
Proven ability to build and maintain robust relationships with customers at various organizational levels
Consultative approach to problem-solving and effectively managing customer expectations
Demonstrated ability to navigate challenges and drive positive business outcomes
Excellent written and verbal communication skills and polished executive presence
Ability to collaborate effectively with internal teams and external stakeholders
Flexibility to juggle and complete multiple priorities in a fast-paced environment
Eagerness to learn quickly and take on challenging new initiatives