ClinicMind Platform for Full-Cycle Patient Care

QA Engineer

• Monitor, audit, and improve the quality of sales and marketing processes, communications, and campaigns.
• Ensure that all client-facing interactions and marketing initiatives adhere to ClinicMind’s brand, compliance standards, and business objectives.
• Provide actionable feedback, maintain QA frameworks, and collaborate with cross-functional teams.
• Audit sales calls, product demos, and client presentations.
• Review digital campaigns (emails, website, social media, webinars, and ads) for accuracy.
• Maintain QA reports, dashboards, and performance insights for sales and marketing leadership.

Quality Assurance Officer

Procurement

• The Manager of Vendor Management (RCM) is responsible for overseeing, optimizing, and strengthening relationships with third-party vendors that support the healthcare revenue cycle. This role ensures vendors deliver services that align with organizational objectives, compliance standards, and performance benchmarks, while continuously seeking opportunities to enhance financial performance, operational efficiency, and patient experience.
• Vendor Oversight & Relationship Management: Serve as the primary point of contact for all RCM vendor relationships (e.g., billing, collections, coding, eligibility, denial management). Negotiate, review, and manage vendor contracts and service level agreements (SLAs). Monitor vendor compliance with contractual, regulatory, and organizational requirements. Foster collaborative, performance-driven partnerships with vendors.
• Performance Management & Analytics: Establish and track vendor KPIs (collections, DSO, denial rates, clean claim rate, etc.). Conduct regular performance reviews with vendors and internal stakeholders. Identify underperforming vendors and develop corrective action plans. Prepare and present vendor scorecards, dashboards, and executive-level reports.
• Operational & Financial Optimization: Partner with internal RCM leadership to align vendor services with strategic revenue cycle goals. Drive initiatives to reduce denials, improve cash acceleration, and optimize patient financial outcomes. Evaluate cost-effectiveness of vendor solutions; recommend opportunities for savings or reinvestment. Ensure integration of vendor services with internal RCM operations and technology platforms (e.g., Epic, Cerner, Athena).
• Compliance & Risk Management: Ensure vendor adherence to HIPAA, CMS, payer requirements, and organizational compliance policies. Mitigate risk by maintaining strong oversight of vendor handling of PHI and financial data. Partner with compliance and legal teams to address audit findings or escalations.

Quality Assurance Officer

RCM Vendor Management