Enterprise Customer Success Lead

ClinicMind Platform for Full-Cycle Patient Care

Enterprise Customer Success Lead serving as primary strategic partner for healthcare clients at ClinicMind. Driving retention and customer satisfaction across large-scale healthcare organizations.

Posted 6/9/2026full-timeRemote • Arizona • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary strategic partner and advocate for enterprise healthcare clients.
Drive account retention, ensuring customer satisfaction, and fostering trust-based relationships.
Build and maintain executive-level relationships with key stakeholders.
Execute customer success plans for each account that aligns with customer goals and measurable KPIs.
Monitor and analyze client health scores, product utilization metrics, and satisfaction indicators.
Serve as the first point of escalation for customer questions, concerns, and complaints.
Accurately log all customer-reported issues, incidents, and service disruptions in CRM and project management software.
Capture, document, and advocate for customer-requested system enhancements and feature improvements.
Facilitate regularly scheduled cadence calls and meetings with assigned accounts.
Travel to customer sites as needed to strengthen relationships and conduct workflow assessments.

Requirements

What you’ll need

Bachelor of Arts (BA) required, Masters of Arts preferred, in a Healthcare-related concentration.
Other educational concentrations considered based on career experience.
Experience working with Healthcare-related technologies and services.
Ability to manage and retaining large enterprise accounts with complex, multi-stakeholder environments.
Strong understanding of healthcare operations, clinical workflows, and/or revenue cycle processes.
Excellent verbal and written communication skills with the ability to present confidently to executive audiences.
Experience with customer relationship management and project management software solutions.
Ability to travel when necessary.

Benefits

Comp & perks

Must have stable internet connection minimum of 5 MBPS
Must be comfortable working the US business hours
Must own a laptop with at least 8 GB memory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success plansclient health scoresproduct utilization metricssatisfaction indicatorsworkflow assessmentshealthcare-related technologiesrevenue cycle processesclinical workflows

Soft Skills

customer satisfactiontrust-based relationshipsexecutive-level relationshipscommunication skillspresentation skillsrelationship management

Certifications

Bachelor of Arts (BA)Masters of Arts