Enterprise Customer Success Lead

ClinicMind Platform for Full-Cycle Patient Care

Enterprise Customer Success Lead at ClinicMind serving as primary partner for healthcare clients. Responsible for retention strategy and customer satisfaction through relationship management and account oversight.

Posted 6/9/2026full-timeRemote • Illinois • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary strategic partner and advocate for our enterprise healthcare clients
Drive account retention, ensuring customer satisfaction, and fostering deep, trust-based relationships
Own the end-to-end retention strategy for a portfolio of enterprise healthcare accounts
Build and maintain executive-level relationships with key stakeholders
Identify expansion and upsell opportunities within existing accounts
Negotiate and support contract renewals
Monitor and analyze client health scores, product utilization metrics, and satisfaction indicators
Conduct regular business reviews
Serve as the first point of escalation for customer questions, concerns, and complaints
Accurately log all customer-reported issues, incidents, and service disruptions
Capture, document, and advocate for customer-requested system enhancements

Requirements

What you’ll need

Bachelor of Arts (BA) required, Masters of Arts preferred, in a Healthcare-related concentration
Other educational concentrations considered based on career experience
Experience working with Healthcare-related technologies and services
Ability to manage and retaining large enterprise accounts with complex, multi-stakeholder environments
Strong understanding of healthcare operations, clinical workflows, and/or revenue cycle processes
Excellent verbal and written communication skills with the ability to present confidently to executive audiences
Experience with customer relationship management and project management software solutions
Ability to travel when necessary

Benefits

Comp & perks

Must have stable internet connection minimum of 5 MBPS
Must be comfortable working the US business hours
Must own a laptop with at least 8 GB memory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account retentioncustomer satisfactioncontract negotiationclient health score analysisproduct utilization metricsbusiness reviewsissue loggingsystem enhancements advocacy

Soft Skills

relationship buildingtrust-based relationshipscommunication skillspresentation skillsescalation management

Certifications

Bachelor of ArtsMasters of Arts