Operations

• Lead and grow the Merchant Cash Advance (MCA) operation in Costa Rica, including hiring, coaching, and managing the underwriting and operations team
• Develop, review, and continuously improve MCA processes including underwriting, servicing, collections to optimize speed, quality, and scalability
• Establish and enforce guidelines and policies aligned with company goals and market dynamics
• Oversee escalation management, working closely with executive leadership and ISO partners to resolve issues and align expectations
• Drive automation initiatives to reduce manual processing, improve data accuracy, and implement tech and AI solutions balancing efficiency and risk control
• Monitor competition and market trends (especially in the US MCA market) to recommend strategic adjustments and maintain competitive edge
• Collaborate cross-functionally with Sales, Risk, Compliance, and IT teams to ensure smooth end-to-end MCA lifecycle
• Analyze performance metrics, underwriting outcomes, and operational KPIs to identify areas for improvement and growth opportunities

MCA Operations Leader

Director of Delivery – Operations

Project OPS Coordinator

Staff Account Operations Manager

Channel Operations Manager

Oral Care Digital Ops Tech