Cleveland Clinic

Program Manager

• Lead the implementation and management of key research programs
• Develop systems, supports budgeting, mentors staff, and serves as a liaison across departments and partner institutions
• Contribute to the Resources and Services Module and advance research through collaboration and program support
• Develop, implement, manage, and maintain operational systems and activities
• Serve as a liaison with all levels of the organization and outside the community
• Manage multiple priorities and projects with competing deadlines
• Serve as a coach and mentor for other positions in the department
• Review and monitor adherence to Human Resources policies and corporate compliance procedures
• Other duties as assigned.

Program Manager III

Full-stack Engineer

AI Software Engineer

Manager

• Remote position for Florida applicants only.
• Support and lead the Regional Transfer Center facilitating transfers to and from Cleveland Clinic facilities.
• Oversee bed management and transfer for the Florida market.
• Work Monday through Friday 8:00am to 5:00pm with 24/7 availability.
• Manage department personnel and operations in patient flow and throughput.
• Ensure appropriateness of scripts, assessment criteria, and follow-up procedures.
• Oversee the accurate processing of inbound and outbound calls.
• Ensure appropriate referrals, entry of caller demographics, and generation of outgoing correspondence.
• Facilitate patient/customer interrelations within the Health System at all levels.
• Identify and resolve issues affecting patient flow across the health system.
• Maintain positive working relationships with medical, nursing and support departments.
• Manage staffing, monitor quality and financial performance, and supervise budgets.
• Ensure departmental compliance with regulatory bodies (The Joint Commission, CMS, Ohio Department of Health).
• Analyze programs and processes to recommend strategies to improve metrics and cost savings.
• Complete performance management processes and implement programs to enhance patient experience.
• Participate in managers' meetings and relevant committees.

Patient Flow Manager – Hospital Transfer Center

Director

• Lead national payer contracting and network growth for ASCs, Transplant and Gene Therapy programs and Ancillary Services.
• Partner with cross functional teams including pricing, managed care, operations, analytics, finance, joint venture and physician partners and clinical leadership to align contracts with financial goals and care delivery models.
• Drive value-based payment initiatives, oversee payer relationships, ensure compliance and lead a high performing contracting team.
• Partner with internal stakeholders and joint venture partners to identify growth opportunities and expand the clinically integrated network.
• Lead the development of business plans and product strategies to support population health, risk capture, ASC, Transplant, Gene Therapy and Ancillary Service expansion.
• Seek new market opportunities in OH, FL, NV and elsewhere to expand payer and provider relationships through innovative contracting solutions.
• Ensure contract operationalization in partnership with revenue cycle, finance, joint venture teams and clinical institutes.
• Develop tools and workflows for efficient contract modeling, performance tracking and implementation.
• Manage the communication and approval process for new and renew contracts, including reporting to Sr. Director - Payer Contracting, Executive Leadership and Joint Venture Boards.
• Cultivate and maintain strong payer relationships to facilitate favorable negotiations and long-term partnership success.
• Communicate complex contractual elements and ensure alignment with internal revenue cycle and clinical operations.
• Identify and escalate payer issues with appropriate internal stakeholders.
• Lead the ASC, Transplant, Gene Therapy and Ancillary Contracting team, ensuring appropriate delegation of responsibilities, resource utilization and adherence to policies.
• Provide leadership coaching, mentoring, guidance and support for team development and performance.
• Monitor compliance with contract terms, government regulations and CCF organizational standards.
• A caregiver in this role works remotely from 8:00 a.m. – 5:00 p.m. Candidates for this position are preferred to reside in Ohio, Nevada, or Florida.

Director of Payer Contracting, Ambulatory, Transplant and Ancillary Services

Systems Engineer

• Serve as Systems Analyst IV, being a caregiver starts in the office, where you will apply your technical expertise to automated system products through all phases of development, including design, implementation, modification, feasibility testing and evaluation.
• Maintain IT products, including planning and obtaining customer input and a knowledge of the existing functionality and limitations.
• Serve as the technical expertise, providing guidance and direction to other professional staff and resolving complex problems.
• Participate in developing strategic plans for systems/applications development and modification within area of expertise.
• Review system requirements with customers and translate requirements into specific functions or deliverables.
• Analyze flowchart processes and recommend ways to reduce steps and increase efficiency through technology.
• A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday-Friday 8:00AM-5:00PM.

Systems Analyst IV – Epic Cadence

Analyst

• Analyze and evaluate operational and financial functions of administrative and operational units.
• Analyze departmental resources, services, systems, budgets and programs.
• Prepare reports based on analysis.
• Conduct basic statistical analysis and evaluation of unit services and performance.
• Identify program or service strengths, weaknesses, and financial impact.
• Identify opportunities for service and program improvement.
• Develop special reports and recommendations.
• Assist with the development of operational plans, procedures and systems.
• Review and evaluate current procedures and systems and develop recommendations for improvement.
• Maintain awareness of and comply with various regulatory guidelines (JCAHO, FDA, HIPAA, OSHA, etc.).

Department Analyst I – Credentialing

• Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare.
• Responsible for all front-end SOP’s and scripting.
• Act as an advocate for access projects across the system, identifying barriers to achieving operational excellence.
• Coordinate and implement change requests to the enterprise-wide EPIC systems to provide the best possible access process as well as integrate new physician practices into front end EPIC Systems.
• Coordinate and implement change requests to the enterprise-wide EPIC systems to provide the best possible access process as well as integrate new physician practices into front end EPIC Systems.
• A caregiver in this position works days from 8:00AM—5:00PM. One week of training will be on-site at Cleveland Clinic’s Administrative Campus. After training is complete, the caregiver will be working remotely.
• Be responsible for EPIC access projects, including planning, obtaining customer input and projecting resource requirements.
• Manage physician practice integration into front-end EPIC systems including discovery, design, testing, implementation and optimization.
• Analyze the impact to operational workflows, determine if requests are viable, and ensure requested changes conform to the Institute design.
• Lead internal communication to ensure EPIC design and build standardization while continuously improving access.
• Maintain the ongoing service relationship between the IT department and its direct application customer.
• Lead change requests and analyze all possible impacts that will result from the requested change.
• Verify Institute gatekeeper change approval and validate requested changes in production.
• Verify accuracy of questionnaire and/or decision tree flow after implemented change.
• Lead EPIC testing and validation efforts.
• Assess priority of requests based on urgency of need, time requirements, project constraints, user efficiency and training needs.

Access Optimization Analyst III

Frontend Engineer

• Design, documentation, coding, unit testing, systems testing, and deployment of software applications.
• Work remotely out of Ohio, Florida, or Nevada, Monday-Friday 8:00AM-5:00PM with ability up to travel 5% of the time.
• Perform coding, debugging, testing and troubleshooting throughout the application development process.
• Adhere to the team's defined SDLC best practices, including use of templates and source control.
• Participate in story writing, estimating and backlog refinement sessions.
• Follow department guidelines regarding time tracking and work assignment.
• Debug and troubleshoot code-related issues and defects.
• Support projects and provide ongoing application support in an agile development environment.
• Deliver solutions and deliverables as part of a squad in an agile development environment.
• Complete assigned tasks within the established time estimate.
• Provide after-hours support as appropriate.
• Front-end developer with experience in technologies such as React, Sanity and Next.js.
• Basic understanding of database and application services.

Software Developer I, Front End

Project Manager

• Oversee development, management, and production of medical and scientific enduring materials and continuing medical education (CME) activities
• Edit and proofread manuscripts, galley proofs, final article layouts and web-based educational resources
• Coordinate revisions, approvals, and correspondence with authors, peer reviewers, designers, and illustrators
• Verify references, data, author financial disclosures, CME requirements and copyright permissions
• Research topics and perform reference and data verification
• Select, create, or coordinate development of graphics, illustrations, tables, charts and videos
• Manage editorial schedules, deadlines, budgets, and project proposals
• Provide project management and editorial support for departmental initiatives

Senior Medical Editor and Project Manager

Financial Planning and Analysis

Patient Financial Advocate

• The Senior Director of Major Gifts is responsible for interacting with multidisciplinary teams to manage market fundraising strategies.
• Develop lasting relationships with Cleveland Clinic professionals and external donors and prospects.
• Opportunity to further develop skills through Cleveland Clinic’s extensive library of resources.
• A caregiver works remotely from 8:00AM – 5:00PM, with a Hybrid schedule at West Palm Beach once building is completed.
• Act as leader accountable for complete transfer of funds, property, etc. to Cleveland Clinic.
• Lead overall management of the area and supervises assigned employees.

Senior Director, Major Gifts

• Manage all aspects of small projects or phases of larger projects
• Coordinate the activities of a project team under the direction of Project Manager III or IV
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews
• Prepare and complete action plans
• Implement production, productivity, quality, and customer-service standards
• Resolve problems
• Assist in coaching the team, create timelines, etc.
• Completes audits and identify trends
• Determine system improvements and implement changes
• Meet financial objectives by participating in developing forecasting requirements
• Participate in preparing an annual budget and scheduling expenditures
• Analyze variances and initiate corrective actions
• Set and continually manage project expectations with team members and other stakeholders

Project Manager II

Backend Engineer

• As an EBI Developer II, you will support the organization’s enterprise database needs by developing, maintaining , and enhancing internal and customer-facing databases and applications.
• Everyone at Cleveland Clinic is a caregiver. As part of our IT and cybersecurity team, you’ll do more than explore and expand your discipline and skills — you’ll impact patients everywhere by delivering world-class care.
• A caregiver in this position works days, 8:00am—4:00pm or 9:00am—5:00pm.
• A caregiver who excels in this role will: Assist and support the overall database need of Cleveland Clinic. Support the creation of various analytics and .NET applications through databases, such as MS SQL and Teradata. Work in a team of database developers, software developers and business analysts to deliver database analytics and web-based applications. Develop, maintain and enhance databases and applications for internal purposes and customer reporting. Administer existing databases and the analysis, design and creation of new databases. Perform data modeling, database optimization, understanding and implementation of schemas and the ability to interpret and write complex code. Monitor systems for optimum performance and capacity constraints. Design, implement and support ETL processes. Establish database standards, documentation and best practices. Meet minimum required years of experience in the full life cycle of designing and developing very large databases, datamarts and/or data warehouse applications using Cleveland Clinic standard development tools including current Microsoft development environments and relational database management systems such as Snowflake, Databricks, Teradata, Oracle, SQL Server, etc. Proficiency with the use of other database technologies, environments, data pipelines, and ETL tools. Examples include Informatica, Airflow, cloud environments (i.e. Azure, GCP, AWS), Python development, etc. Proficiency with programming languages (i.e. Java, Python). Proficiency with data science tools and methodologies. Strong understanding of data environments and experience building robust, scalable solutions including data warehouse architecture, big data, CI/CD pipelines, etc. Provide requirements analysis and data modeling. Design system workflow to meet business requirements. Define and analyzes data requirements for database designs. Develop all database objects and deploys new database applications utilizing the Cleveland Clinic development methodology and tools. Map out, plans, and performs ongoing administration of database and datamart software including data loading, reconciliation, and analysis of data anomalies with business customers. Provide new feature enhancements, education and training, monitoring and optimization, technical support, and database maintenance. Design, develop, and maintain a multitude of relational database reports supporting executive dashboards, ongoing operations analysis, management decisions, process and quality improvement, and business partner negotiations. Perform quality assurance role for complex and sensitive database application features developed by others including preparing and executing test plans, logging defects, and retesting corrected defects to validate feature integrity, accuracy, and completeness prior to customer deployment. Work collaboratively and mentors junior team members to ensure all standards and best practices are met when designing new solutions.