Medical Support Operation Manager
The University of Kansas Health System
Patient Flow Manager – Hospital Transfer Center
Cleveland Clinic
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Remote position for Florida applicants only.
- Support and lead the Regional Transfer Center facilitating transfers to and from Cleveland Clinic facilities.
- Oversee bed management and transfer for the Florida market.
- Work Monday through Friday 8:00am to 5:00pm with 24/7 availability.
- Manage department personnel and operations in patient flow and throughput.
- Ensure appropriateness of scripts, assessment criteria, and follow-up procedures.
- Oversee the accurate processing of inbound and outbound calls.
- Ensure appropriate referrals, entry of caller demographics, and generation of outgoing correspondence.
- Facilitate patient/customer interrelations within the Health System at all levels.
- Identify and resolve issues affecting patient flow across the health system.
- Maintain positive working relationships with medical, nursing and support departments.
- Manage staffing, monitor quality and financial performance, and supervise budgets.
- Ensure departmental compliance with regulatory bodies (The Joint Commission, CMS, Ohio Department of Health).
- Analyze programs and processes to recommend strategies to improve metrics and cost savings.
- Complete performance management processes and implement programs to enhance patient experience.
- Participate in managers' meetings and relevant committees.
Requirements
- Bachelor’s degree in health administration, business administration or a related field
- Current state licensure as a Registered Nurse (RN).
- Two years clinical experience (i.e. RN, Paramedic or other allied health field)
- Two years supervisory or management experience in a healthcare setting (preferred)
- Working knowledge of hospital ADT and bed management software programs (preferred)
- Manual dexterity sufficient to operate office equipment.
- Ability to clearly communicate by phone and in person.
- Requires daily travel to multiple sites and physician offices.
