Cleveland Clinic

Business Development Rep

• Develop and implement payer contracting and business development growth strategies and processes.
• Manage relationships with third-party payers, community physicians, and employers.
• Analyze markets from a strategic perspective and develop managed care strategies by market, nationally and at the state level.
• Provide work direction and leadership to regional and national caregivers teams within MNS.

Assistant Director, Payer Contracting – Business Development

Therapist

• Help patients regain health and independence through occupational therapy services
• Focus on upper body strength, fine and gross motor coordination
• Provide evaluation for clients not limited to joint assessment and functional abilities
• Develop and implement treatment plans for clients
• Utilize physical agent modalities and custom splints
• Communicate effectively with care teams, families, and referring physicians
• Assist with Industrial Service Department clients

Occupational Therapist, Outpatient

Systems Engineer

• Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems.
• Define training requirements and assist with automated systems training and recommend solutions to enhance system functionality.
• Support and design department project assignments and small system implementation.
• Provide input to solution development efforts.
• Complete assignments as directed.
• Maintain schedules.
• Track information system resources for assigned projects.
• Report on project timelines and document performance.
• Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements.
• Maintain project task plans, documentation, and communications.

Systems Analyst III

Call Center Representative

• Answer inbound calls and search database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.
• Navigate through the QGenda on-call system to identify on-call provider and process on-call via alpha page or phone call to the provider with patient details.
• Process special protocols for Main Campus, including Shock Team, LVAD, Patients Plus, Transplant and Ortho Reconstruction Hotline.
• Handle calls for multiple hospital sites, including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital.
• Offer special assistance to persons who are unable to dial or are in emergency situations.
• Provide relay service for hearing impaired callers.
• Answer routine questions and provide information to the public about the organization using electronic database and other tools and reference materials.
• Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material.
• In emergency situations, answer internal medical emergency calls as a backup to maintain business continuity.
• Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc.

Contact Center Support Operator I

System Administrator

• Ensure workstations and peripherals are maintained at the highest level of availability and reliability.
• Handle LAN administration, installations, email administration, consulting services and problem resolution.
• Assist caregivers and management in making Information Systems investments and decisions.
• Consult on desktop applications and configurations to improve employee productivity.
• Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems.
• Provide second level diagnostic Help Desk support for hardware, software and operating systems.
• Act as the primary contact for ongoing support requirements including all hardware components.
• Coordinate workstation purchase decisions based on enterprise standards.
• Recommend, design, build and support PC workstations.
• Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.

System Administrator II – Enterprise Lifecycle Services

• Ensure that workstations and peripherals operate with optimal availability and reliability
• Clearly and consistently communicates all desktop technology operational directions established for the enterprise
• Consults on desktop applications and configurations to improve employee productivity
• Troubleshoots software, hardware, protocol and workstations
• Provides first and second level diagnostic Help Desk support for hardware, software, operating systems and peripherals
• Recommends, designs, builds and supports PC workstations
• Builds and maintains detailed workstation documentation

System Administrator I

• Administer therapeutic massage and bodywork modalities, including techniques that provide deep tissue, Swedish, trigger point, stretching, pregnancy/post-partum massage, acupressure, reflexology and hydrotherapy for Chiropractic patients.
• Administer therapeutic services, including electrical stimulation, therapeutic ultrasound, and stretching and strengthening activities (Under the direction of the chiropractic physician).
• Work within the Scope of Practice as a Licensed Massage Therapist and an Unlicensed Supportive Personnel under the Ohio Revised Code.
• Interview patients to determine medical history, condition, desired results and appropriate modality.
• Monitors patient's responses to treatment and adjusts, changes, or terminates treatment based on feedback.
• Document patient information, interview responses, treatments, feedback, and results.
• Maintain therapy area in a clean, safe, sterile and Organizational state.
• Assist patients to safely perform activities related to the development of strength and endurance.

Massage Therapist, Chiropractor Assistant

Medical writer

• Oversee the daily operational activities of a team of clinical documentation specialists
• Assist the Manager with personnel-related duties
• Organize, direct, coordinate, and manage the activities of the CDI team
• Ensure compliance with CCHS, JCAHO, and other regulatory requirements
• Serve as a liaison between CDI and other CCHS departments
• Monitor team performance, provide ongoing education and support
• Administer disciplinary counseling when needed
• Make recommendations in alignment with Cleveland Clinic enterprise HIM and CCF policies and procedures
• Maintain efficient systems and workflow to meet both CCF and government regulations
• Protect the confidentiality of patient information per HIPAA regulations
• Responsible for ongoing development, implementation, processing, and maintenance of clinical data computer systems
• Interact with ITD in the support of systems and processes in the section
• Facilitate/train CDI staff on daily activities
• Monitor and ensure time and attendance policy for the section

Supervisor, Clinical Documentation Improvement

Program Manager

• Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare.
• Oversee the implementation and maintenance of your assigned area, ensuring efficiency and alignment with strategic goals.
• Plan, develop, and maintain systems and procedures while serving as a liaison between your department and external communities.
• Lead discussions with clinical and administrative leaders across the enterprise as well as with external partners.
• Help shape strategy and develop or enhance the infrastructure that supports the ongoing maintenance of our product portfolio.
• Work remotely from 8:00 a.m. – 5:00 p.m. with occasional needs to attend quarterly in-person meetings if travel/schedule permits.

Program Manager IV – Product Development

• Support Oracle systems for grants and capital projects, including fixed assets
• Ensure that the systems function efficiently and effectively for end users across the enterprise.
• Complete routine support and designated project assignments.
• Provide input to develop solutions.
• Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
• Develop process flow charts and report on project status.
• Support the development of information system requirements.

Systems Analyst II

Research Scientist

• Assist research team with research study related tasks.
• Assist with completion of protocol related activities.
• As delegated, attain and maintain clinical competencies, such as phlebotomy, vital signs, ECG, POC testing and other testing.
• Assist with the development and coordination of the research subject schedule in compliance with the research protocol.
• Assist with the collection, recording and maintenance of research study records.
• Assist in the development and maintenance of research tools, such as spreadsheets, questionnaires and/or brochures.
• Maintains study personnel certification records (License, CV, CITI).
• Correctly follows nurse/therapist instructions, utilizes proper body mechanics and attends to patient safety.
• Report unusual observations to supervisor.
• Work with nurse/therapist to achieve optimal patient care/satisfaction by responding to nursing/therapy directions and physician orders.

Research Assistant – Mobility Technician

• Provide comprehensive clinical music therapy services through assessment and treatment in accordance with the Scope of Practice established by the Certification Board for Music Therapists
• Collaborate closely with interdisciplinary care teams
• Assist with research initiatives as needed
• Support the development and evaluation of music therapy programs across the department
• Provide music therapy services for hospice patients one day per week, requiring independent scheduling and travel to patient homes or care facilities
• Receive patient schedules in advance and coordinate appointments directly
• Design, implement and evaluate Music Therapy interventions to address the biopsychosocial needs of hospitalized patients and families as appropriate
• Serve as clinical and educational resource for the hospital units and professional community regarding music therapy practice
• Assist and participate in research as needed, working with teams to develop research topics and protocols, conducting research, gathering results and assisting in articles for submission
• Assist Music Therapy Department as needed to develop and evaluate music therapy programs and initiatives
• Coordinate therapy observation experiences, write reports and collaborate on other projects as needed

Music Therapist – PRN

Data Engineer

• Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care.
• Support the organization’s enterprise database needs by developing, maintaining, and enhancing internal and customer-facing databases and applications.
• Collaborate with technical and non-technical stakeholders to define metrics, automate reporting, and identify opportunities for automation.
• Focus on ETL development, including processing, transforming, and moving large volumes of data.
• Support clear communication and collaboration across multidisciplinary teams.
• Help teams stay connected, up to date, and equipped with the groundbreaking tools and technologies that are changing patients’ lives.
• Assist and support the overall database need of Cleveland Clinic.
• Support the creation of various analytics and .NET applications through databases, such as MS SQL and Airflow.
• Work in a team of database developers, software developers and business analysts to deliver database analytics and web-based applications.
• Develop, maintain and enhance databases and applications for internal purposes and customer reporting.
• Administer existing databases and the analysis, design and creation of new databases.
• Perform data modeling, database optimization, understanding and implementation of schemas and the ability to interpret and write complex code.
• Monitor systems for optimum performance and capacity constraints.
• Design, implement and support ETL processes.
• Establish database standards, documentation and best practices.
• Handle multiple projects while supporting existing production databases and processes.
• Perform support, development and administrative activities as required.

Data Engineer II

Manager

• Act as the key information and education resource for the interdisciplinary team
• Develop organization-wide approaches to problem solving
• Help prepare a plan of care that is patient specific
• Coordinate with post-acute providers to ensure continuity of care after discharge
• Promote the achievement of optimal clinical and resource outcomes
• Facilitate pre-certification and payer authorization processes
• Facilitate the collaborative management of patient care across the continuum
• Proactively identify and effectively address barriers for identified patient populations
• Identify, develop and apply process improvement methodologies in evaluating and improving outcomes of care
• Act as the expert involved in clinical documentation efforts
• Serve as a clinical resource for coders and staff ensuring documentation accurately reflects severity of illness and intensity of service
• Support and act as a role model for compliance of team members ensuring regulatory requirements are met
• Work with leadership to align goals and visions

Lead RN Case Manager

Financial Planning and Analysis

• Prepare, analyze and communicate key financial information and provide support to management and other staff members regarding financial reporting and other related issues.
• Assist with budget preparation and financial planning processes and budget review for compliance and opportunities.
• Serve as consultant to all levels of management to provide decision support for initiatives, policies and procedures.
• Complete special projects and duties including providing necessary research, forecasting and conflict resolution.