ClearDesk

Compliance

• Track caregiver attendance, clock-ins/outs, and full shift completion in real time using Authenticare, quickly contact caregivers for missed, late, or early shifts, guide them on correcting or making up time, record reasons for delays or missed visits, maintain accurate schedules, and run/review reports to track attendance, ensure compliance, and prevent lost revenue
• Maintain and adjust schedules in ERSP to reflect actual hours worked and ensure correct payroll and billing
• Coordinate with team members across five regions to balance shifts and ensure full coverage
• Support caregiver retention through accurate scheduling, accountability, and follow-through
• Communicate professionally with caregivers via phone and VoIP, balancing support with firm expectations
• Assist management in improving EVV (Electronic Visit Verification) processes and overall scheduling efficiency

Home Care Scheduler, Claims and Compliance Specialist

Bookkeeper

• Manage billing inbox and vendor invoices
• Ensure payments are timely and accurate
• Perform daily bank reconciliation activities
• Investigate unmatched transactions
• Collaborate with accounting team on tasks

Home Care Scheduler, Claims and Compliance Specialist

Bookkeeping Assistant