Digital Marketing Virtual Assistant, Membership Administration, Customer Care & Support

ClearDesk

Digital Marketing Virtual Assistant ensuring smooth operation of membership business and member satisfaction through various support tasks. Managing communications, subscriptions, email campaigns, and content creation.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and database management skills, with proficiency in managing shared inboxes and task boards. Capable of effectively supporting program launches and maintaining accurate records across various platforms.

Highest-signal resume keywords

Database ManagementTrello Task ManagementWordPress NavigationEmail Campaign ManagementOutstanding Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ReconciliationEmail CampaignsSocial Media ManagementGraphic Design in CanvaVideo Uploading with SEOWordPress EditingOnboarding Process ManagementSubscription ProcessingOperational Procedure DocumentationEmail Marketing in MailerLite

Soft Skills

EmpathyCollaborationOrganizationProfessional ClarityWarm Communication

Tools & Technologies

WooCommerceMailerLiteGoogle DocsZoomMetricoolFacebook GroupsYouTubeGoogle DriveTrelloWordPress

Industry Keywords

Remote Team EnvironmentHigh-Volume Inbox ManagementClient Systems NavigationSubscription ManagementBilling Inquiries

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Manage the shared member inbox, responding warmly and promptly to enquiries and payment questions
Process new subscriptions and cancellations, and verify new member registrations and onboarding
Perform monthly database reconciliations across WooCommerce, MailerLite, and internal trackers
Clean up bounced, unsubscribed, or inactive accounts to keep records accurate
Prepare monthly Zoom links and Google Docs, and update member library links and passwords
Support program launches and monthly changeovers from start to finish
Maintain the company's Trello board so no operational task slips through the cracks
Build, test, and schedule daily Chi Flow emails and monthly email campaigns in MailerLite
Keep onboarding sequences, Free Class campaigns, and Mid-Month Talk flows updated and error-free
Keep email graphics, recordings, and program links fresh and accurate
Map out and schedule social media posts using Metricool, plus manual posting in Facebook Groups
Build eye-catching graphics in Canva using existing brand assets, and edit and publish Instagram Reels
Monitor Facebook Groups, Pages, and Instagram, answer direct messages, and support promotional campaigns
Upload monthly videos to YouTube using SEO best practices
Refresh copy, program landing pages, countdown timers, and app link pages on WordPress
Audit the website regularly to confirm all links remain active and correct

Requirements

What you’ll need

Proven experience managing a high-volume shared inbox and calendars
Strong database and record management skills
Exceptionally organized, with experience using task boards like Trello and building clear, documentable operating procedures
Comfortable learning and navigating backend client systems such as WordPress dashboards, password updates, and file management in Google Drive
Outstanding written English, with warmth, empathy, and professional clarity to handle delicate billing, subscription, and onboarding inquiries
Enjoy collaborating and thriving in a remote team environment
Willingness to work in a US time zone schedule
Required technical setup: At least a 720p HD webcam, a noise-canceling headset, a primary internet connection of at least 25 Mbps, a backup laptop, backup internet device, a backup power source, a main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM, a backup computer with at least Intel Core i3 and 4 GB RAM

Benefits

Comp & perks

We pay you fairly and on time
We provide prepaid HMO coverage for your peace of mind
We help you grow with tools, training, and honest feedback
We celebrate your wins
And above all, we actually care