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Tenant Relations and Operations Virtual Assistant
ClearDeskTenant Relations & Operations Virtual Assistant ensuring tenant satisfaction and operations efficiency for property management. Answering calls, scheduling, and maintaining records in a remote role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative skills with exceptional attention to detail, effectively managing multiple priorities and communication channels. Proficient in handling leasing inquiries, maintaining tenant records, and ensuring compliance with Fair Housing regulations.
Highest-signal resume keywords
Fluent In EnglishStrong Administrative SkillsProficient In Google SheetsConfident Handling Inbound CallsHighly Organized
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention To DetailProactiveDependableIndependent Work
Certifications & Qualifications
Fair Housing Training
Industry Keywords
Leasing InquiriesTenant RecordsMaintenance Work OrdersProperty Management SystemSelf-Showing Access CodesUtility Charges Reconciliation
About the role
Key responsibilities & impact- Answer inbound calls live and respond promptly to messages
- Handle leasing inquiries and schedule self-showings
- Log prospect interactions in the leads tracker
- Resolve routine tenant questions independently
- Create and route maintenance work orders
- Keep tenant records accurate
- Review rental applications to ensure timely responses
- Issue and reset self-showing access codes
- Monitor self-showing device tracker and flag issues
- Review the property management system for missed payments
- Notify the team of delinquencies
- Track lease end dates and coordinate renewals
- Maintain the operations master sheet
- Reconcile utility charges monthly
- Complete Fair Housing training and maintain compliance
Requirements
What you’ll need- Fluent in written and spoken English
- Confident handling live inbound calls
- Strong administrative skills with exceptional attention to detail
- Comfortable juggling multiple communication channels
- Proficient in Google Sheets
- Highly organized and able to manage multiple priorities
- Proactive, dependable, and capable of working independently
- Willing to work in a US time zone schedule
- Secure required technical setup including webcam, headset, internet connection, computers.
Benefits
Comp & perks- Prepaid HMO coverage for your peace of mind
- Tools, training, and honest feedback for growth
- Celebrating your wins
- Meaningful work even from home