Tenant Relations and Operations Virtual Assistant

ClearDesk

Tenant Relations & Operations Virtual Assistant ensuring tenant satisfaction and operations efficiency for property management. Answering calls, scheduling, and maintaining records in a remote role.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer inbound calls live and respond promptly to messages
Handle leasing inquiries and schedule self-showings
Log prospect interactions in the leads tracker
Resolve routine tenant questions independently
Create and route maintenance work orders
Keep tenant records accurate
Review rental applications to ensure timely responses
Issue and reset self-showing access codes
Monitor self-showing device tracker and flag issues
Review the property management system for missed payments
Notify the team of delinquencies
Track lease end dates and coordinate renewals
Maintain the operations master sheet
Reconcile utility charges monthly
Complete Fair Housing training and maintain compliance

Requirements

What you’ll need

Fluent in written and spoken English
Confident handling live inbound calls
Strong administrative skills with exceptional attention to detail
Comfortable juggling multiple communication channels
Proficient in Google Sheets
Highly organized and able to manage multiple priorities
Proactive, dependable, and capable of working independently
Willing to work in a US time zone schedule
Secure required technical setup including webcam, headset, internet connection, computers.

Benefits

Comp & perks

Prepaid HMO coverage for your peace of mind
Tools, training, and honest feedback for growth
Celebrating your wins
Meaningful work even from home

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailProactiveDependableIndependent Work

Certifications

Fair Housing Training