Clarivate

Director

• Lead a global Bid Proposal team supporting complex RFPs, RFIs, RFQs, and tenders across Clarivate’s Academia & Government segment
• Partner closely with Sales leadership to evaluate opportunities, establish bid qualification criteria, and drive disciplined bid/no-bid decision making
• Ensure team capacity is focused on the highest-value opportunities by prioritizing strategic bids over low-probability or administrative requests
• Oversee the development of high-quality, compliant, and compelling proposals that align customer requirements with Clarivate’s commercial objectives
• Coordinate cross-functional contributions from Sales, Product, Pricing, Legal, Security, Finance, Implementation, and Solution teams to ensure timely and effective submissions
• Identify workflow bottlenecks and improve turnaround times across the proposal lifecycle
• Build scalable processes, governance, and best practices that improve consistency, quality, and efficiency across a global team
• Oversee proposal content management strategies, including reusable content libraries, tools, and automation opportunities that improve speed and response quality
• Track and analyze key performance metrics including win rates, turnaround times, workload capacity, and stakeholder satisfaction to drive continuous improvement
• Partner with senior leaders on large, strategic opportunities that require executive visibility and coordination
• Lead, coach, and develop a high-performing global team while creating clear accountability and growth opportunities
• Drive operational transformation by modernizing tools, processes, and ways of working to scale the function as the business grows.

Director – Bid Proposal

• Lead psychometric workstreams within COA consulting engagements, ensuring high-quality, compliant delivery
• Establish and refine standard operating procedures, tools, and workflows to support scalable psychometric services
• Provide methodological leadership across psychometric and quantitative analyses for PRO and COA projects
• Develop and review SAPs and PAPs, with input into clinical trial design and endpoint strategy
• Select and apply appropriate psychometric methods and ensure alignment with regulatory expectations
• Interpret and translate analytical results for clients, internal teams, and senior stakeholders
• Contribute to client deliverables, reports, and presentations, owning psychometric and statistical content
• Support the growth of psychometric capabilities within the Healthcare Consulting practice, including mentoring and knowledge sharing
• Collaborate with COA leaders and consulting teams to support business development and client relationships
• Represent Clarivate in client-facing and regulatory-related discussions as a subject matter expert
• Stay current on developments in psychometrics, statistics, clinical trial methodology, and regulatory guidance

Director, Healthcare Consulting – Psychometrics

Account Manager

• Own the assigned territory and individual account plan coordination.
• Influencing and motivating others in a matrixed sales organization.
• Focusing on new and renewal business as part of expanding the company's footprint within the account.
• Leading RFP coordination and development as needed.
• Managing full portfolio forecast including specialty products and content.
• Leading content demonstrations, engaging product specialists as appropriate.
• Managing the overall health of the account.
• Ensuring account plan is making progress and is aligned to other objectives in the account.
• Ensuring client satisfaction and issues are resolved.

• Drive achievement of ambitious sales targets by developing and executing strategic account and territory plans
• Proactively identify, qualify, and advance high‑value opportunities for new sales, upsell, and cross‑sell within existing and prospective customers
• Develop and maintain accurate sales forecasts, revenue projections, and strategic insights for senior leadership
• Create and execute comprehensive Account Plans in collaboration with account managers and cross‑functional partners
• Build and sustain trusted, senior‑level relationships with key decision‑makers and influencers at customer organizations
• Lead complex sales cycles end‑to‑end, from opportunity discovery and solution development through negotiation, contracting, and close
• Deeply understand customer business objectives and Market Access challenges, positioning Clarivate solutions as differentiated, high‑value answers
• Deliver long‑term customer value by ensuring strong adoption, satisfaction, and retention of Clarivate Market Access solutions
• Share strategic insights across teams to improve sales effectiveness, product alignment, and customer outcomes
• Support and mentor members of the account management team, fostering a high‑performance and collaborative culture
• Analyze market trends, customer feedback, and competitive dynamics to inform strategic recommendations
• Identify and engage new buyer personas and high‑potential roles within existing accounts to expand footprint
• Consistently meet or exceed activity metrics (meetings, pipeline coverage, and engagement targets) established by Sales Management

Strategic Account Manager, Market Access

• Own the assigned territory and individual account plan coordination.
• Work closely with product specialists, trainers, and renewal teams.
• Focus on new and renewal business to grow long-term revenue.
• Lead RFP coordination and development as needed.
• Manage full portfolio forecast including specialty products and content.
• Lead content demonstrations with product specialists.
• Ensure client satisfaction and resolve issues with support teams.

• Build and develop long-term relationships with senior leaders to elevate our partnership
• Manage existing relationships to growth
• Upsell and cross-sell new services and solutions to new and existing networks
• Lead key regional strategic opportunities that are critical to achieving account plans and regional financial goals
• Conduct whitespace analysis for assigned accounts, owning the regional account strategy working in conjunction with the Global Strategic Account Manager
• Partner with Customer Experience, Solution Consulting and Marketing teams to optimize the customer journey with Clarivate
• Interface with all key buying points and advocates including senior management, users of the platforms, department/franchise heads, brand teams etc.
• Generate proposals, plan customer meetings, and form a Clarivate team best suited to meet the customer need.
• Develop and maintain a high level of customer, industry and product knowledge
• Travel within the US for client engagements as necessary

Regional Strategic Account Manager

Manager

• Lead and mentor a team of consultants within the commercial consulting practice, focusing on their professional development and enhancing their skills to meet customer needs.
• Manage project timelines, budgets, and resource allocation to ensure that customer objectives are met efficiently and effectively.
• Provide leadership and guidance to the consulting team, promoting their growth and professional advancement while maintaining high standards of project execution.
• Serve as the primary point of contact for customers, addressing their concerns, managing expectations, and ensuring high levels of customer satisfaction.
• Contribute to business development efforts by supporting proposal writing, preparing customer presentations, and identifying new opportunities for growth.
• Collaborate with senior leadership on strategic planning and operational decision-making to align team efforts with broader business objectives.
• Oversee project budgets, timelines, and resource management, ensuring projects are delivered on time and within budget.
• Represent the consulting team’s interests in customer discussions and organization-wide decision-making, advocating for team needs and project priorities.
• Drive team performance and contribute to achieving departmental goals by setting clear objectives, providing feedback, and ensuring alignment with practice targets.
• Recruit, train and supervise a team of consultants, providing them with feedback, coaching and career development opportunities.
• Lead, direct and review the team’s work to achieve operational or functional targets or objectives with measurable contribution towards the achievement of immediate and short-term results for the team and department.
• Establish and communicate team goals that support and advance team and department objectives; establish metrics or other performance measures to track progress.
• Understand and explain policies, practices and procedures within immediate area of responsibility to stakeholders within and outside of the team.
• Deliver consistent and timely training, guidance and feedback to encourage and promote colleague success and growth through regular developmental conversations and identification of developmental opportunities.
• Provide primary input and recommendations on staffing decisions for the team.

Manager, Commercial Consulting

• Act as the product and sales expert for EndNote, with a strong understanding of client workflows, use cases, and value drivers
• Translate customer pain points into solutions, demonstrating how EndNote delivers measurable value
• Achieve/exceed territory sales plan by meeting retention and new business targets (subscription and transactional)
• Forecast accurately to your direct manager with ongoing communication throughout each month
• Work efficiently with customers and leads by following Clarivate’s sales cycle and defined Salesforce processes
• Maintain a strong understanding of competitor products and articulate differentiation strategies
• Build long-term relationships in the academic, government, non-profit, and corporate sectors in North America
• Maintain adequate telephone, email, and MS Teams/WebEx meeting volumes as defined by Sales Management
• Create and update account profiles, actively hunt for new business, provide quotes, set up demonstrations, and book deals in Salesforce.com
• Share customer insights, product knowledge, and sales best practices across the team
• Track performance against clearly defined Key Performance Indicators (KPIs) that are specific, measurable, attainable, relevant, and timely

Digital Account Management Associate

Consultant

• Deliver expert IP law guidance to some of Clarivate’s largest and most complex US-based clients
• Serve as a critical bridge between clients and internal teams
• Manage client issues through Salesforce case creation, maintaining a client issues tracker
• Collaborate closely with other Memotech IP Laws Consultants to deliver timely, comprehensive responses to client inquiries
• Attend in-person, customer-facing events, conferences, and client visits
• Draft & test requirements definitions for IP law updates

Principal IP Consultant

Sales

• Drive revenue with key library customers and stakeholders in the higher education and government markets
• Communicate and demonstrate Clarivate’s value to increase libraries’ ProQuest aggregated subscription business
• Schedule meetings and deliver product demonstrations with key decision makers and influencers in library
• Qualify top opportunities based upon key initiatives and product roadmap
• Collaborate with Account Managers on overall territory and specific account plans
• Lead product sales forecasting in collaboration with Sales Directors
• Maintain pricing ownership with direction from pricing team
• Lead initial training for specialty products

Product Sales Manager

• Achieve sales targets by accurately forecasting for assigned products and territories
• Identify and support new business opportunities both independently and in collaboration with Account Managers, driving growth and expanding market presence
• Leverage product expertise to design and present value-added solutions, aiming to enhance deal value and address customer needs effectively
• Develop and maintain a robust sales pipeline in collaboration with Account Managers, aiming to enhance deal size and speed up sales cycles through effective sales and negotiation strategies
• Establish and nurture strong customer relationships through regular communication, exceptional service, and proactive problem-solving to ensure ongoing customer loyalty and satisfaction
• Collaborate closely with Account Managers and other commercial teams to contribute to product sales planning and execute sales strategies that maximize Clarivate's footprint
• Build and present reports outlining current and proposed activities, customer interactions, pipeline status, accurate sales forecasts, and closing timelines
• Consult with cross-functional teams to develop and implement effective sales campaigns and new business activities
• Continuously acquire and develop relevant market, industry, and product knowledge to enhance commercial effectiveness and support sales success

Customer Success Manager

• Establish and maintain strong, long-term relationships with customer stakeholders.
• Proactively engage with customers to ensure their ongoing satisfaction loyalty, and trust.
• Gather and analyze customer feedback to inform customer success plans, improve product and service delivery.
• Identify potential risks and implement strategies to mitigate them.
• Work closely with internal teams to align efforts and deliver a cohesive customer experience.
• Uncover growth opportunities by identifying alignment between customer needs and product offerings.

Analyst

• Interacting with internal and external stakeholders, expresses ideas, organizes and delivers information appropriately in a virtual, highly matrixed and global environment
• Plans and organizes tasks and work responsibilities to achieve objectives
• Adheres to organizational policies and procedures
• Process incoming and outgoing domestic and international communications in IP management software
• Routinely review and file prosecution related documents with the USPTO for all stages of prosecution
• Coordinate and facilitate timely instructions to foreign agents in order to meet deadlines for non-US patent or trademark prosecution deadlines
• Manage, create and maintain documents on behalf of customers as per their directions
• Prepare documents for signature and collaborate with customer contacts to fulfil requirements of various patent offices
• Maintain customer docket and run reports as appropriate and correspond internally and externally regarding deadlines
• Develop and maintain a working knowledge of domestic and international intellectual property office rules and procedures
• Assist in establishing policies and procedures to ensure quality improvement efforts will meet or exceed internal and external customer needs and expectations
• Document and track daily work in time-tracking system within prescribed deadlines and SLA’s
• Liaise with all areas of the business where/when defined to meet customer expectations

Senior IP Admin Analyst – Patent Docketing

• Accept projects with a defined due date based on your availability and the needs of Clarivate.
• Demonstrate the ability to read a disclosure quickly and understand the technical nuances which may potentially distinguish it from the prior art.
• Perform a comprehensive search to ensure the most relevant prior art is located and provide a logical and complete search history.
• Prepare a written opinion applying the most relevant prior art to the disclosure.
• Maintain proficiency with commercial patent searching databases and other proprietary databases of technical publications.
• Stay abreast of best practices and changes to search procedures via self-directed review of materials provided by Clarivate.
• Maintain consistent timeliness and superior quality of deliverables.
• Ensure compliance with Clarivate’s Code of Business Ethics and Corporate Conduct.

PCT Patent Analyst – Mechanical, Medical Devices

Product Manager

• Support the product leadership to envision future versions of the product organization.
• Structure teams to create the necessary balance of product management resources to drive impact and deliver against agreed outcomes.
• Communicate clearly and effectively, in writing or when presenting, to large and internal and external high-stakes audiences, including segment leadership.
• Effectively influence the priorities of other teams.
• Act as the hiring manager for vacant positions within your team, improving the strength and capability of the product management team with each hire.
• Spot talent accurately and make robust hiring decisions.
• Anticipate flight risks and put action plans in place to help retain top talent.
• Understand and investigate the commercial levers that affect your area of responsibility and how they ladder up to overall Clarivate commercial performance.
• Define metrics for your group / teams to ensure business impact.
• Create / clarify product strategy within ambiguous areas with limited guidance.
• Create relationships and trust with a broad range of senior stakeholders across the business (PMs, managers, and cross-functional leaders).
• Determine priorities when there are competing strategic asks.

Director – Bid Proposal

Director, Healthcare Consulting – Psychometrics

Account Manager

Strategic Account Manager, Market Access

Account Manager

Regional Strategic Account Manager

Manager, Commercial Consulting

Digital Account Management Associate

Principal IP Consultant

Product Sales Manager

Product Sales Manager

Customer Success Manager

Senior IP Admin Analyst – Patent Docketing

PCT Patent Analyst – Mechanical, Medical Devices

Director, Product Management