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About the role
Key responsibilities & impact- Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support
- Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives
- Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans
- Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness
- Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership
- Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes
Requirements
What you’ll need- Bachelor's degree OR equivalent work experience
- 5+ years’ related experience in sales or customer service
- 3+ years of experience working with Excel
- Salesforce experience, or proficiency with comparable CRM platforms
- Renewals Account Manager experience
- Consultative selling and strategic account management skills
- Prior background in academia/government customer-facing roles
Benefits
Comp & perks- Equal employment opportunities for all qualified persons
- Flexibility to adjust to various global time zones as needed
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelSalesforceCRM platformsconsultative sellingstrategic account management
Soft Skills
customer engagementsolution-oriented supportsales effectivenesscommunicationforecasting
Certifications
Bachelor's degree
