Citi

Analyst

• Provide personalized service to customers who communicate with the Office of the Chairman, Other Senior Executives and other Regulatory/Legal channels.
• Resolve the customer issues and act as the client advocate while balancing decisions with prudent business judgment.
• Conduct in-depth investigations of the issues, interfacing with all external and internal partner organizations (Compliance, Legal, Marketing, CoreLogic etc.).
• Provide feedback to the client within specific case-type timeliness standards.
• Resolve complex issues, while valuing the client and using prudent business judgment.
• Write personalized responses, and ensure the escalation and speed of each response meets the customer’s and regulatory agency’s needs.
• Capture demographic information as well as the status of the investigation through progression noting in a centralized database/tracking tool.
• Route and track specific issues to business partner organizations (Originations, Doc Services, Transaction Services, Branch Bank, Credit, Fraud, etc.) for their input and inclusion in ERU’s response to the clients / regulatory agencies.
• Identify key problem areas that may affect larger segments of the client base and engage appropriate groups to eliminate those problems.
• Within established procedures, make decisions without manager approval.
• Work under little to no direct supervision.
• May support an expansive and/or diverse array of products/services.
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.
• Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function.
• Serve as point of contact for Sr. Mgmt., internal business partners and loan investors to assist in resolving complex cases prior to becoming an ERU issue in order to ensure a positive customer experience.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Associate Executive Response Analyst

Outside Sales

• Work with partner leadership and locations to promote credit awareness, implement credit initiatives, collect and communicate market intelligence, increase new applications and credit sales
• Analyze local and territory performance trends using company reporting and ad-hoc analyses to identify opportunities and emerging risks
• Develop and maintain relationships with partner retail field leadership and business owners/management within assigned territory, resolving issues as necessary
• Attend partner meetings and represent Citi at conferences, trade shows and other industry events
• Partner with local retail partner field management to identify training opportunities and deliver associate training within assigned territory
• Develop and assist strategic initiatives to maximize credit sales and applications
• Provide internal and external clients with service support, ensuring their needs are met

Field Sales Senior Officer, Assistant Vice President – New England market

• Perform trade verifications to ensure accuracy of booking requests.
• Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates.
• Complete settlement tasks and daily rate revaluations accurately and on time.
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution.
• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies.
• Prepare and submit periodic internal and external regulatory reports.
• Participate in the periodic General Ledger (GL) proofing exercises as directed.
• Manage daily collateral calls, including issuance, reconciliation, and dispute resolution for derivatives, repo, and securities lending transactions.
• Ensure compliance with ISDA, CSA, GMRA, and other relevant legal agreements and regulatory frameworks (e.g., Dodd-Frank, EMIR).
• Monitor exposure and proactively address margin call exceptions.
• Collaborate with internal teams (Trading, Legal, Risk, Operations) and external counterparties to resolve collateral-related issues.
• Participate in process improvement initiatives to enhance operational efficiency and control.
• Prepare and analyze collateral management reports.

Securities & Derivatives Analyst 1 – Officer

Operations

• Accomplish results through the management of a team or department in an effort to process orders and transactions
• Ensure the seamless delivery of securities and derivatives transactions
• Manage a complex critical large professional disciplinary area within Margin Operations
• Serve as an analytical and/or procedural expert in the margin cycle
• Manage complex and variable margin related issues, liaise with multiple teams

Head of Fixed Income Margin Operations

Onboarding Specialist

• Recommends new work procedures with broader scope of impact.
• Deals with variable (occasionally complex) issues with substantial potential impact.
• Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
• Responsible for opening and maintaining customer sub-accounts or product pricing setups, and actively ensuring that customer/product data details and settlement instructions across a variety of systems remain up to date.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made.

Senior Client Onboarding Analyst

• Manage multiple teams or a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
• Engage in higher-level strategic planning with senior directors of areas, including Citi Product, customer Service, account management, Sales and Technology
• Accountable for end results of an area including budgeting, resources, policy formulation and planning.
• Engage in short- to medium-term planning of actions and resources for own area and manage complex and highly variable issues with substantial potential operational and client impact
• Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to enhance the operational end to end process that impact this as well as areas beyond self.
• Risk oriented mindset with proven track record of establishing controls in the operational setting.
• Experience managing remote staff.
• Ensure essential procedures are followed and contribute to defining standards.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Payment Processing Operations Group Manager – Senior Vice President

• Process orders and transactions originating from trading desks and branch offices
• Assist in the clearance, settlement and investigation of client securities and derivatives transactions
• Conduct analyses of hedge funds and other counterparty activities
• Create customized reporting to present information to management
• Support implementation of securities processing improvements
• Identify policy gaps and formulate policies that streamline related work processes
• Review and analyze hedge fund activities, procedures to reconcile cash/holdings and securities pricing
• Provide informal guidance or training to lower level/new team members
• Assess risk in business decisions ensuring compliance with laws, regulations, and company policies

Securities & Derivatives Intermediate Associate Analyst

QA Engineer

• To create comprehensive test strategies, detailed test plans, and specific test cases to validate software functionality and performance
• To conduct manual and automated testing for different interfaces (e.g., UI, API, Messaging) to find defects, ensuring software functions as intended and meets quality standards
• To identify, document, and track software defects, ensuring clear communication of issues and their resolutions to the development team
• To develop, maintain and manage automated test scripts and test frameworks improve testing efficiency and coverage (happy and unhappy paths)
• To develop, maintain and manage automated synthetic transactions to validate and monitor functionality to identify issues before users do
• To know and properly use best and common practices, and design patterns for web3 applications
• To work closely with software developers, product managers, and other team members to understand requirements, discuss test findings, and resolve issues
• To contribute to the ongoing enhancement of quality assurance processes, methodologies, and tools to boost the effectiveness and efficiency of testing
• To monitor the software development lifecycle to ensure quality is maintained at every stage, from design to delivery
• To properly use collaborative tools to manage and deliver work in a distributed team
• To contribute and maintain tech documents for code and applications built and maintained
• To be a team player and properly communicate in a distributed team.

Senior Quality Engineer, Digital Assets

Financial Crime

• Ensures program plans meet business needs as described in the program initiation documents
• Identifies stakeholders and key organizations and builds and manages relationships, including those with Fenergo and its integration partners
• Supports planning, directing, and coordination of day-to-day activities of running a program or portfolio of programs, with a significant emphasis on Fenergo-related initiatives
• Directs the creation of multiple programs of work and manages their alignment to business goals, specifically ensuring effective utilization of the Fenergo CLM platform
• Leads the identification and drives resolution of issues, including those outside established programs of work, ensuring Fenergo's capabilities are optimally deployed
• Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program, specifically incorporating Fenergo best practices for CLM
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis, with clear articulation of Fenergo-related progress and challenges
• Directs the identification of risks which impact program delivery and ensures mitigation strategies are developed and executed when necessary, especially those related to financial crime exposure and regulatory non-compliance addressed by Fenergo's solutions
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate

Senior Lead, KYC Modernization Product Management

Full-stack Engineer

• Architecting, designing, developing, and maintaining business intelligence solutions using Tableau
• Manage the lifecycle of Tableau analytics dashboards, including business requirements gathering, functional specification write-ups
• Assist with prioritization of bugs, feature work, and architectural enhancements
• Provide technical expertise in areas of architecture, design, and implementation
• Monitor and enhance the performance of Tableau dashboards and data sources, ensuring rapid load times and intuitive user experiences
• Optimize data extracts and ensure efficient data retrieval and performance on Tableau dashboards
• Devising process for trigger-based automation of Tableau extract refresh for large volumes (TB) of data
• Execute system integrations in both cloud-based and on-premises environments

Lead Engineer, Tableau – Vice President

• Provide personalized service to customers who communicate with the Office of the Chairman, Other Senior Executives and other Regulatory/Legal channels.
• Resolve the customer issues and act as the client advocate while balancing decisions with prudent business judgment.
• Conduct in-depth investigations of the issues, interfacing with all external and internal partner organizations (Compliance, Legal, Marketing, CoreLogic etc.).
• Provide feedback to the client within specific case-type timeliness standards.
• Resolve complex issues, while valuing the client and using prudent business judgment.
• Write personalized responses, and ensure the escalation and speed of each response meets the customer’s and regulatory agency’s needs.
• Capture demographic information as well as the status of the investigation through progression noting in a centralized database/tracking tool.
• Route and track specific issues to business partner organizations (Originations, Doc Services, Transaction Services, Branch Bank, Credit, Fraud, etc.) for their input and inclusion in ERU’s response to the clients / regulatory agencies.
• Identify key problem areas that may affect larger segments of the client base and engage appropriate groups to eliminate those problems.
• Within established procedures, make decisions without manager approval.
• Work under little to no direct supervision. May support an expansive and/or diverse array of products/services.

Vice President

• Builds relationships with client network and operational teams, becoming a key contact for internal requests/problem escalation and resolution
• Ensures timely completion of Know Your Client (KYC) and other regulatory requirements, in partnership with product partners and Relationship Managers (RM)s
• Helps clients to access Citi’s global network, locating local coverage and product support across the globe
• Works with RMs and product partners to on-board new clients/new subsidiaries and KYC/initial credit set-ups completed
• Coordinates credit requests and approvals from Citi’s global network
• Engages with product partners and Citi’s global network to identify revenue opportunities and to position certain products with clients
• Ensures periodic support discussions are held with clients and are correctly documented
• Maintains correct client legal and marketing hierarchies
• Partners with Credit Admin team to ensure credit documentation is kept current: FX, derivatives, Loans, LCs and other credit-related documents
• Partners with Credit Admin team to monitor usage of credit lines, and partnering with Independent Risk during client Annual Reviews
• Assists in implementation of cash transactions for Banker
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
• Demonstrate a proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Corporate Services Relationship Associate, VP

Customer Support

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made

Ops Support Specialist

Marketing

• Strategically manage marketing and operating expenses, budget optimization
• Enable high-impact and cross collaboration initiatives translating strategic vision into actionable plans and tangible results
• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Champion and drive innovative employee engagement strategies to cultivate an exceptional corporate culture and reinforce Citi as a premier workplace
• Drive initiatives focused on talent transformation and vendor management to unlock long-term returns, enhance cost efficiency and boost organizational productivity
• Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L)

Senior Vice President, U.S. Consumer Cards Marketing Talent, Expense & Productivity Lead

Security Operations

• Manage one or more teams and a component of the fraud loss portfolio
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provide evaluative judgment based on information analysis in complicated and unique situations
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Associate Executive Response Analyst

Field Sales Senior Officer, Assistant Vice President – New England market

Securities & Derivatives Analyst 1 – Officer

Head of Fixed Income Margin Operations

Senior Client Onboarding Analyst

Payment Processing Operations Group Manager – Senior Vice President

Securities & Derivatives Intermediate Associate Analyst

Senior Quality Engineer, Digital Assets

Senior Lead, KYC Modernization Product Management

Lead Engineer, Tableau – Vice President

Associate Executive Response Analyst

Corporate Services Relationship Associate, VP

Ops Support Specialist

Senior Vice President, U.S. Consumer Cards Marketing Talent, Expense & Productivity Lead

Senior Manager, Fraud Operations – Cards Security