Assistant Vice President – Operations Support Manager

Citi

Operations Support Manager responsible for leading and managing a team to ensure seamless operational support at Citi. The role focuses on compliance, efficiency, and team performance in a hybrid work setting.

Posted 6/16/2026full-timeOfallon • Montana • 🇺🇸 United StatesLead💰 $72,880 - $109,320 per yearWebsite

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Hard Skills

performance evaluationscompensationshiringdisciplinary actionsterminationsresource planningbudget managementbusiness requirements analysistest plans developmentdiscrepancy resolution

Soft Skills

delegationindependence of judgementautonomyteam managementproblem-solvingdecision-makingorganizationtime managementclear communicationverbal communication

Industry Keywords

Operations Supportcompliancegovernment regulationsretail accountscontrol measurestesting measuresperformance monitoringquality assuranceefficiencytechniques development

About the role

Key responsibilities & impact

Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
Contribute to development of new techniques, models, and plans within area of expertise
Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams.

Requirements

What you’ll need

5-8 years of experience managing a team
Experience in analyzing business requirements, developing test plans, and discrepancy resolution
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays