Citi

Account Manager

• Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations
• Introduces solutions to clients in building and strengthening an effective portfolio
• Works closely with Case Manager on the on-boarding and retention of clients
• Identifies cross-sell opportunities
• Maximizes client experience by proactive sharing markets updates, trend and intelligence
• Drives innovation in the solutions we provide clients
• Networks with clients to identify avenues for new business opportunities
• Ensures compliance with regulatory requirements and Citi's policies / guidelines

Mid-Corp Relationship Manager – Digital Tech & Comms, Senior Vice President

Director

• Support the delivery and growth of Citi Private Bank’s SBL offering across the Americas
• Apply advanced disciplinary knowledge to enhance existing practices and contribute to the development of new methodologies, processes, and workflows
• Evaluate complex, variable issues with significant potential impact
• Analyze multiple inputs, weigh alternative solutions, and navigate competing priorities to reach sound conclusions
• Contribute to the training and development of new team members
• Partner closely with the Global SBL Head and regional counterparts to advance strategic priorities for the business
• Collaborate with Private Bankers, Lending Advisors, Underwriters, and Risk teams to ensure alignment, enable seamless execution, and enhance the client experience
• Work independently, take ownership of assigned initiatives, and contribute meaningfully to broader regional SBL objectives

Securities Based Lending Advisor – Director

Backend Engineer

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Senior Application Developer, Java/Python

Risk

• Perform hands-on data profiling and analysis to ensure a deep understanding of the data under governance.
• Partner with business and technology stakeholders to embed data governance policies and procedures into daily operations and use cases.
• Lead the identification, definition, and management of changes to Critical Data Elements (CDEs).
• Evaluate, document, and maintain data lineage to ensure a clear understanding of data origins, transformations, and consumption.
• Drive the development, implementation, and continuous monitoring of data quality rules to ensure data integrity.
• Manage the full lifecycle of data concern remediation, including identifying root causes, dispositioning issues, and monitoring fixes for data defects.
• Define and maintain the boundary for the data domain, including all contributing applications, business lines, and user tools.
• Align and integrate key data capabilities, including metadata repositories, data dictionaries, and business process maps with data and system process flows.
• Provide clear and concise status updates on issues, risks, and solutions to management and data teams to drive decision-making.
• Monitor metrics and key performance indicators associated with data quality, controls, and overall data governance effectiveness.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation by driving compliance with applicable laws, rules, and regulations.

Data Governance Analyst – Data Management

Compliance

• Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
• Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
• Ensure essential procedures are followed and contribute to defining standards
• Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
• Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
• Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Risk & Compliance Technology Lead – Senior Vice President

• Serves as a senior function/business/product compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise.
• Engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework.
• Designing, developing, delivering and maintaining best-in-class Compliance, programs, policies and practices for ICRM.
• Translates ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs.
• Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk.
• Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product.
• Advising ICRM and function/business/product management and personnel on regulatory and compliance issues and provide credible challenge.
• Participating in industry groups and trade association working groups or other forums.
• Leading initiatives and managing high-impact special project work streams with a results-driven focus to deliver solutions, including coordinating the implementation of new regulatory requirements.

Compliance Co-Cluster Head – Credit Management

DevOps Engineer

• Provides expertise related to various Distributed Consumer Applications across multiple Lines of Business in North America
• Enable Production management processes in non production environment to provide environment stability
• Execute robust service readiness
• Facilitate standard toolset adoption for all services in the domain
• Works as a L2 expert to support the Incident Management, Problem management, risk management and Change management , CI/CD enablement pipeline for SRE function identified
• Has Overall accountability of non production stability for his area/domain
• Partners with Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements
• Performs SRE analysis and remediates identifies issues with the stakeholders and hold them accountable during release signoffs
• Partners with SRE enablement and works as SRE eventually to identify the key areas and provides the SRE recommendation from UAT to PERF and PROD for key business transactions supported
• Identifies and leads the implementation of Service Automation to reduce cost, reduce risk, improve efficiency and enable Service Management to keep up with the ever-increasing volume of with fast pace of newer technologies
• Continually evolve the working practices within and services provided by Production Management to improve efficiency and productivity
• Ability to conduct blameless problem management/post-mortem phase of major incidents, develop executive briefings, assess major incident impacts and drive service improvements to prevent repeat of an incident
• Create PMR for P1/P2 incidents and close on the actions
• Identify the risks, classify them in the non production estate and work with the peers , team members , create Service Improvement plans and drive them to closure
• Create Operational readiness documents for major initiatives and provide handover to production team in a seamless manner
• Work with SRE team to create a proactive analysis of UAT and PERF view before handing over to production management
• Accountable for end to end service health of NAM Core space
• Overall accountable for patching , changes, Infra changes, certificates and other KTLO activities in his domain assigned
• Overall accountability of the monitoring and its usage by its stakeholders
• Work with the monitoring team for setup and overall accountability
• Represent DevOps team in various digital forums and facilitate generate of reports and presentations
• Be proficient in various technologies of OSE, Apigee, AWS and other new age technologies
• Adopt automation laid down by Production management automation and AIOps
• Support and Achieve successful internal audits

DevOps Lead, SRE

Financial Crime

• Manage and lead KYC operations
• Perform program management of existing Business As Usual (BAU)/Refresh process
• Provide people management and development responsibilities
• Liaise with Compliance department and senior management
• Oversee new client onboarding
• Provide Management Information System (MIS) reporting
• Monitor account refresh activity daily
• Perform quality reviews on new client and refresh cases
• Maintain 'Book of Work' for new system releases

KYC Operations Manager

Software Engineer

• Conduct feasibility studies, time and cost estimates, IT planning, and risk management
• Monitor and control all phases of development process and provide user support
• Analyze complex problems/issues and provide evaluation of business process and system process
• Recommend and develop security measures in post implementation analysis
• Consult with users/clients on issues and recommend advanced programming solutions
• Define operating standards and processes
• Act as advisor or coach to new analysts

Senior Applications Development Programmer Analyst – Assistant Vice President

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development
• Establish and implement new or revised applications systems and programs to meet specific business needs
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation
• Provide user and operational support on applications to business users
• Analyze complex problems/issues, provide evaluation of business process, system process, and industry standards
• Recommend and develop security measures in post implementation analysis of business usage
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions
• Ensure essential procedures are followed and help define operating standards and processes

Senior Applications Development Programmer Analyst - Assistant Vice President

Analyst

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals
• Identify and define necessary system enhancements to deploy new products and process improvements
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes
• Provide expertise in area and advanced knowledge of applications programming
• Ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts

Applications Development Technology Lead Analyst – Vice President

• Support the day-to-day execution of Wealth’s first-line risk management framework
• Analyze and synthesize various risk management data elements and reports to proactively identify and mitigate risks for our business
• Drive policy compliance across the Enterprise Risk Management Framework
• Assist the Business in key Enterprise Risk Management policy adherence and ongoing monitoring
• Keep Management aware of the risk and control environment of the Business through continuous communication
• Prepare senior management materials for Business Risk Committee meetings
• Evaluate risks using risk inventory, risk matrices, and heat maps
• Monitor the status and performance of risks and remediation plans
• Ensure a sound control environment including adherence to relevant policies
• Responsible for coordinating key projects and ensuring timely execution of periodic risk assessments
• Main point of contact for key stakeholders

Business Risk Senior Officer – Senior Vice President

Performance Marketing

• Develop and execute acquisition campaigns in support of Personal Banking and Wealth new-to-bank customer growth
• Manage multiple high-priority campaigns in a fast-paced environment
• Manage and execute compelling new creative experiences and messaging
• Implement a Test and Learn agenda
• Partner with internal teams to ensure marketing campaigns are designed and executed flawlessly to meet business goals
• Engage in implementing test strategies, developing campaign schedules, business as usual (BAU) auditing, and applying critical thinking to identify and mitigate potential issues
• Collaborate with business partners to execute campaigns/initiatives that drive acquisitions growth and greater customer engagement
• Make decisions and recommendations based on analytics
• Assist with monthly budget reconciliation and marketing invoice processing to ensure proper vendor execution
• Manage internal legal and creative reviews and approvals for marketing campaigns

Vice President, Small Business Campaign Manager

Onboarding Specialist

• Work under the guidance of senior client onboarding specialists to facilitate client onboarding, KYC, Sanction reviews, Screenings, FinCEN and other required information collection and review prior to transaction implementation.
• Handle day-to-day internal and client calls on KYC and new deal onboarding implementation sets, and direct advanced queries when needed to appropriate product partners.
• Coordinate the collection of required due diligence information to complete new client entity KYC and related screenings with client contacts directly.
• Review and ensure complete onboarding information is delivered to KYC Operations for Core KYC and Appendix creation, and ensure timely completion through ongoing communication.
• Communicate with Sales and TRM all KYC implementation progress or issues, and deliver in a timely fashion to ensure smooth client transaction closes.
• Assist product partners by entering necessary client/transaction information into reporting systems and handling updates to ensure consistently accurate implementations.
• Understand and be able to explain core products and services as necessary to respond to client inquiries and expedite solutions.
• Assist in the creation and upkeep of client databases, and represent business on system automation and transitions.
• Design reports for internal use on activity, trends and performance.
• Assist in implementation projects to increase efficiencies and meet modernization/digitization goals.
• Drive innovation by working with internal/external partners as needed to develop future state implementation processes.
• Liaise with Sales and Transaction Management team to execute delivery of service across Agency and Trust transactions.
• Build and develop relationships across internal and external partner teams.
• Collaborate with and support in-business risk, and second line teams as required.

Product & Client Onboarding Specialist – AVP

Operations

• Define and lead business cases to modernize U.S. Consumer Cards Operations (USCC)
• Ensure financial viability of initiatives
• Act as a trusted advisor to USCC Operations leadership
• Partner closely with USCC Ops business heads, technology leaders, finance, and senior leadership
• Identify operational opportunities and challenges
• Develop transformational future‑state strategies
• Lead and manage teams in developing end‑to‑end business cases
• Provide clarity in complex problem spaces
• Translate complex technology solutions into business strategy communications
• Manage stakeholder engagement and decision‑making
• Oversee planning and execution of multiple initiatives
• Build relationships with senior executives across functions
• Contribute to team continuous improvement