Citi

Analyst

• Develop data-driven business cases for new benefits-related investments, enhancements, and strategic partnerships.
• Conduct in-depth economic analysis of the customer benefits portfolio to assess profitability, measure ROI, and identify opportunities for optimization.
• Create omni-channel marketing and targeting strategies to drive engagement and utilization of Card Member benefits, across Entertainment, Dining, Travel and Purchase (Extended Warranty) Protections.
• Develop and articulate the analytical framework to solve complex business challenges related to benefits engagement and ROI.
• Make data-driven recommendations using statistical and non-statistical tools to develop targeting strategies for benefit-related communications and offers.
• Create an optimization framework to maximize the ROI for the benefits portfolio and associated marketing budget.
• Lead and develop a team of professionals, fostering a culture of sound analytical approaches to solve business problems.
• Collaborate with functional teams from Card Product, Marketing, Risk, Technology, and key external partners.
• Exercise cross-functional leadership (communication and influencing) to drive towards common goals.
• Ensure robust quality control in all analytical processes.

Senior Business Analytics Lead Analyst – Card Member Benefits

Data Scientist

• Provide Data Manager domain guidance on the end-to-end data flow, including all upstream areas that create and/or consume Authoritative Data Sources to ensure they adopt new policy/standards, data models, and appropriate infrastructure.
• Understands the business/function processes to provide insights into business end-to-end data flows and the critical data elements that flow across systems.
• Define and maintain boundary (applications, business lines, user tools, etc.) for Credit Card pricing and analytics domain.
• Identify and recommend acceptance of data elements and critical data elements into the domain.
• Manage changes to critical data elements.
• Coordinate with other domains to manage data elements that are shared.
• Align key data capabilities including metadata repositories, data dictionaries, data lineage, business process maps, and training materials with the data and system process flows.
• Support Data Concerns remediation, including dispositioning and monitoring fixes (Data defects, Data issues).
• Review, remediate, report, and monitor Data Quality issues through Citi’s corresponding Data/Issue management process.
• Collaborate with internal stakeholders to identify, review and recommend processes and technologies improvements that support successful deployment of Data obligations and deployment of high priority data capabilities.
• Coordinate and support reviews of issues/challenges/risks by factoring input from partners and diverse points of view.
• Escalate potential barriers to timely execution before they impact the delivery, communicate potential risks and plans to mitigate issues and concerns.
• Provide status updates on issues, challenges, risks and solutions to domain management team and technology data teams in a succinct manner to drive decision-making and actions.
• Monitor metrics and key performance indicators associated with Data Quality and Controls.
• Facilitate execution on remediation of Data Concerns, including dispositioning and monitoring fixes (Data defects, Data issues).
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Understand and ensure compliance with Citi Data Governance Policy.

Data Manager, Analyst

DevOps Engineer

• CI/CD Pipeline Management: Design, build, and maintain our industry-leading Continuous Integration and Continuous Delivery (CI/CD) capability, LightSpeed Enterprise, which is based on Tekton and Harness.
• Automation & Process Improvement: Identify opportunities to eliminate manual toil and repetitive work through automation. Contribute to the evolution of release orchestration tools to improve process adherence and documentation quality.
• Infrastructure as Code (IaC): Develop and manage infrastructure components using IaC-based services and blueprints, enabling developers to self-serve in a secure and compliant manner.
• Collaboration & Support: Partner with application development, infrastructure, and security teams to ensure a simplified, policy-compliant experience for developers. Promote an Inner Source culture by sharing ideas and enhancing existing solutions.
• Risk & Control Management: Implement and manage controls within the CI/CD pipeline to ensure adherence to Citi's policies and standards. Proactively identify, assess, and mitigate risks to maintain the security of Citi's software supply chain.
• System Reliability: Apply Site Reliability Engineering (SRE) principles to enhance the reliability, availability, and stability of our systems, moving from reactive problem resolution to a proactive and preventative approach.
• Security Integration (DevSecOps): Embed security early in the development lifecycle (“shift-left”) by integrating security and quality tools into the pipeline to provide immediate feedback to developers on potential issues.

Collections

• Help in development of reporting framework for USPB collections across all LoBs.
• Monitor monthly trends for insights and work proactively on enhancement of the reporting platform, aligned with simplification and automation goals
• Understand USRB policies and deep-dive to find any gaps.
• Work with controls team for sizing / fixing and remediation and also putting on compensating controls
• Understand collections strategies and work on enhancements / Lead end to end strategic initiates - working with many stakeholders
• Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, forecasting and new program due diligence
• Prepare risk management presentations for senior management that include analytics on expected portfolio performance and areas of potential risk and/or opportunity
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.

Vice President, Credit Risk Analytics – USPB Collections

Backend Engineer

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision.

Java Developer – Assistant Vice President

Financial Planning and Analysis

• Manage a team of professionals to accomplish established goals
• Conduct personnel duties including performance evaluations, hiring, and disciplinary actions
• Implement process improvements and recommend system enhancements
• Coordinate staff assignments for optimal effectiveness
• Build and maintain relationships with clients
• Manage the Risk and Control agenda, including audits
• Work closely with senior management on cost-saving opportunities
• Supervise activities and create accountability in the team
• Provide thought leadership and continuous improvement.

Senior Manager – Financial Reporting

• Manage a critical client within NAM Financial Reporting
• Supervise daily workflow and lead process improvements
• Coordinate workflow with related departments
• Resolve client queries and interact with onshore partners
• Ensure successful service delivery with support from the manager
• Report and escalate potential issues to appropriate departments
• Develop strong professional relationships with all internal and external customers
• Produce high quality results and demonstrate ethical judgment regarding business practices

Senior Financial Reporting Supervisor

Financial Crime

• Partner with internal Stakeholders to assist with the preparation, refresh, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices.
• Searching for Client information on different internal and external sources e.g. Google

KYC Analyst

Data Engineer

• Design, develop, and maintain efficient and scalable Big Data solutions
• Conduct in-depth data analysis and troubleshoot complex data issues
• Optimize Big Data workflows and perform rigorous unit testing
• Collaborate with data scientists, analysts, and other engineers

Senior Data Engineer – Assistant Vice President

Account Manager

• Drive innovation on the solutions we provide clients through partnerships with product specialists
• Execution of strategic initiatives launched centrally
• Oversee the credit relationship of the client
• Ensures compliance with regulatory requirements and Citi's policies/guidelines
• Proactively owning, responding to and anticipating future needs, challenges or risks
• Appropriately assess risk when business decisions are made

Mid-Corp Relationship Manager – Healthcare, Higher Ed & Nonprofit – Director

Project Manager

• Manages a large multi-faceted project/account/campaign or multiple projects at the same time
• Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team
• Organizes new challenges and drives business results
• Uses best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes
• Drives end results of the project as a representative of the business
• Works closely with the Customer, Sales Team, Engineering and Operations to define project scope and objectives for project members
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports
• Assesses project risk potential and discover potential problems before they occur
• Applies a proactive approach in routinely tracking the project participant progress against project goals
• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled
• Identifies and where required amends the approach to the context and constraints of each project
• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion
• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming
• Articulates problems, brings the right people together to solve problems and know when the problem has been properly addressed and closed
• Promotes partner involvement through effectively communicating project status upward and to the Client
• Applies lessons learned from recent projects to future projects
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues
• Proactively follow escalation and change control processes
• Owns all management reports on a given engagement
• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Project Manager

• manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Ensures client instructions are executed in an efficient, effective and timely manner within established guidelines
• Responsible for the reconciliation, payment of income, and all aspects of income collections and disbursements
• Meets high quality service standards by routinely researching and responding to inquiries in an appropriate, conscientious and timely manner
• Performs analysis on issues to identify root cause
• Participate in activities related to compliance with procedures and controls
• Assists and provides coverage for team members during periods of high work volume, and performs all other job duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Asset Servicing Associate Analyst

• Support the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.)
• Assist with closing the books and sub-ledgers, including passing appropriate required adjustment entries and consolidating financials at the end of each accounting period
• Perform analysis of financial results and conclude cause of variances such as accounting issues and economic events
• Produce metrics to senior management highlighting key issues and remediation status and maintain and enhance related operational and analytical procedures
• Assist in the development of process efficiencies and improvement efforts as well as data quality improvement projects
• Interpret policies, guidelines, and processes and resolve complex problems and transactions
• Assist with the management of one or more processes, reports, procedures, or products
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and/or other team members
• Appropriately assess risk when business decisions are made

Senior SEC Reporting Analyst – AVP

• Develop and execute a comprehensive GTM strategy for the PFM product
• Orchestrate the successful launch of the PFM product
• Drive the post-launch marketing roadmap to increase user acquisition, engagement, and retention
• Serve as the subject matter expert on the PFM landscape, competitive products, and consumer trends
• Craft a clear, differentiated, and compelling value proposition and messaging framework
• Act as a key partner to a diverse set of internal teams
• Oversee the creation of a wide range of marketing assets
• Define key performance indicators (KPIs) for product marketing initiatives

Senior Product Manager, Personal Financial Management

Artificial Intelligence

• Identify, assess, and document risks associated with AI initiatives across the Office of AI
• Support the review of risk assessments for AI use cases, tools, and model deployments to ensure alignment with enterprise risk appetite and regulatory expectations
• Partner with Office of AI to evaluate potential control gaps and ensure risks are surfaced early in the development lifecycle
• Drive execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
• Support the operationalization of a robust control framework that addresses AI-specific risks
• Ensure appropriate owned AI-related controls are mapped, tested, and validated
• Support creation of standardized controls, procedures, and templates to be used for AI strategy
• Partner with business leaders to ensure existing IBC processes (MCA, Issue Management) effectively capture relevant AI‑related risks and controls
• Support development of KRIs/KPIs for AI risk monitoring
• Assist in Issue identification, remediation planning, and sustainable closure for AI-related control breaks
• Responsible for the coordination and comprehensive management of issues with key stakeholders
• Drive issue quality reviews ensuring compliance with Issue Governance & Compliance
• Work closely with Legal, Compliance, Model Risk Management, Data Governance, and Technology partners to ensure adherence to internal policies and external regulatory requirements related to AI
• Engage with subject matter expertise on regulatory trends and emerging industry frameworks for responsible AI
• Prepare materials for senior leadership, governance forums, audits, and regulatory reviews
• Responsible for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Act as a bridge between AI Strategy, Technology, Operations, and Risk functions to ensure shared understanding of risks and sound execution practices
• Advise on control implications of new AI capabilities and emerging technologies