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About the role
Key responsibilities & impact- Identify, assess, and document risks associated with AI initiatives across the Office of AI
- Support the review of risk assessments for AI use cases, tools, and model deployments to ensure alignment with enterprise risk appetite and regulatory expectations
- Partner with Office of AI to evaluate potential control gaps and ensure risks are surfaced early in the development lifecycle
- Drive execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
- Support the operationalization of a robust control framework that addresses AI-specific risks
- Ensure appropriate owned AI-related controls are mapped, tested, and validated
- Support creation of standardized controls, procedures, and templates to be used for AI strategy
- Partner with business leaders to ensure existing IBC processes (MCA, Issue Management) effectively capture relevant AI‑related risks and controls
- Support development of KRIs/KPIs for AI risk monitoring
- Assist in Issue identification, remediation planning, and sustainable closure for AI-related control breaks
- Responsible for the coordination and comprehensive management of issues with key stakeholders
- Drive issue quality reviews ensuring compliance with Issue Governance & Compliance
- Work closely with Legal, Compliance, Model Risk Management, Data Governance, and Technology partners to ensure adherence to internal policies and external regulatory requirements related to AI
- Engage with subject matter expertise on regulatory trends and emerging industry frameworks for responsible AI
- Prepare materials for senior leadership, governance forums, audits, and regulatory reviews
- Responsible for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
- Act as a bridge between AI Strategy, Technology, Operations, and Risk functions to ensure shared understanding of risks and sound execution practices
- Advise on control implications of new AI capabilities and emerging technologies
Requirements
What you’ll need- 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
- 7+ years of experience in Risk Management, In‑Business Controls, Operational Risk, Compliance, Technology Risk, or related field
- Ability to identify, measure, and manage key risks and controls, with expert knowledge in the development and execution of controls
- Strong risk mindset with ability to challenge thoughtfully, and make recommendations for risk and controls remediation
- Developing new ideas and improving current processes to proactively mitigate risks
- Experience conducting risk assessments, control evaluations, or regulatory reviews
- Track record leading Control related projects and programs
- Develop and implement strategy and process improvement initiatives, with proven experience in implementing sustainable solutions and improving processes
- Demonstrated success operating in a fast-paced, agile environment
- Comprehensive knowledge of Citi’s businesses, functions and their risk profiles, coupled with a deep understanding of Citi’s Policies, Standards, and Procedures
- Expert understanding of compliance laws, rules, regulations, and best practices
- Knowledge of AI/ML concepts, data risks, or model governance (hands‑on technical background not required, but familiarity is beneficial)
- Working knowledge of emerging AI governance frameworks (e.g., Responsible AI guidelines, NIST AI RMF)
- Ability to translate technical AI risks into business-impact language for non-technical stakeholders
- Strong leadership, analytical, decision-making, and problem-solving skills, with the ability to evaluate complex risk and control activities and processes, and strong documentation skills
- Excellent communication and executive‑level presentation skills, with the ability to deliver compelling presentations, engage and inspire across stakeholder groups, and influence cross‑functional partners to lead risk/control discussions with technical and business teams
- High attention to critical details and strong organizational skills, with the ability to see the big picture
- Strong sense of accountability and ownership, with strong results orientation
- Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
- Bachelor's/University degree in Business, Risk, Technology, Analytics, or related field; Master's/advanced degree preferred
Benefits
Comp & perks- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational risk managementcomplianceauditrisk assessmentscontrol evaluationsregulatory reviewsprocess improvementAI/ML conceptsdata risksmodel governance
Soft Skills
risk mindsetanalytical skillsdecision-makingproblem-solvingcommunication skillsleadershiporganizational skillsattention to detailresults orientationability to influence
