Citi

Customer Support

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Operations Support Specialist

Risk

• Manage the execution of control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA)
• Take ownership to identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events
• Drive the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Consistently monitor key performance indicators (KPIs) and evaluate effectiveness of the risk and controls
• Propose enhancements or improvements as necessary to the MCA
• Implement robust tracking and reporting for MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes, highlighting risk and escalating concerns in a timely manner
• Champion MCA best practices transformation, and execution consistency across business/functions
• Provide leadership to drive optimization and efficiencies in projects
• Assist management in guiding and influencing decisions that conform to business objectives
• Provides leadership and direction through a large team of professionals and/or junior managers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Risk and Control Self-Assessment Group Manager

Financial Planning and Analysis

• Provides leadership and direction through Senior Managers, directing and overseeing teams while setting strategic objectives and ensuring optimal performance.
• Adapts and executes functional or departmental business plans and contributes to the development of departmental strategies through Senior Managers to encourage the development and implementation of robust control programs and strategies
• Make critical decisions that are guided by functional or major operational segment strategies and priorities
• Review and Challenge existing controls, identifying areas for improvement, and implementing necessary changes.
• Design and manage controls enhancements focused on increasing efficiency and reducing risk.
• Manage and set direction of Enterprise Risk Management Framework and adherence with Risk Management and Compliance Policies.
• Review and provide governance of MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Provide oversight in the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Provide oversight to assess activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Facilitate the coordination and comprehensive management of issues with key stakeholders
• Manage and set direction for issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Set direction for standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations of senior management, Board, and Regulators.
• Oversee the operations of Banamex's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banamex, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Business Control Officer – Head

Analyst

• processing orders and transactions originating from trading desks and branch offices
• facilitate the clearance, settlement and investigation of client securities and derivatives transactions
• utilize data analysis tools and methodologies to make process improvement recommendations
• resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues
• participate in the implementation of assigned projects, including new products, services and upgrades to platforms
• monitor and provide solutions to errors to minimize risk to the bank
• provide informal guidance, and/or on the job training to new team members

Securities & Derivatives Intermediate Analyst – Officer

• Formulate and define systems scope and objectives for complex projects
• Foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues
• Support system change processes from requirements through implementation
• Identify and communicate risks and impacts, considering business implications of the application of technology
• Act as advisor or coach to new or lower level analysts

Senior IT Business Analyst, Retail Banking – Branded Cards

Operations

• Represent Operations and ensure Ops Readiness as Internal Accounts matures as a product
• Partner with Product and Ops Champions (including Client On-Boarding and Recon Ops) in ensuring compliance to minimum control standards with defined roles and responsibilities
• Represent Ops in Product defined governance model and define TOM leveraging data analytics
• Spearhead Ops Readiness including coordinating highly federated Ops network (Bank Network Mgmt./ARA/SMB Account Gov)
• SPOC with Ops Readiness (in Line) for Product Initiatives impacting Internal Accounts inc. various transformation initiatives (i.e. BCOSMOs, Strategic Ledger, other US Transformation)
• SPOC for Internal Accounts with Product Leadership
• SPOC for Accounting, Ledger & Close Policy (Ops impacts)
• Minimum Standards for Internal Account Reconciliations
• Collaborate with internal partners (e.g., Product Accounting teams, Product Processors, Onboarding, Finance, Technology, Risk & Controls, other Lines of Business (LOBs) across Citi to define the types/taxonomy of internal accounts, distinct features, capabilities, financial and operational processes, Service Level Agreements, policies and overall value propositions for the internal accounts lifecycle and ecosystem

Internal Accounts Operations Lead

Artificial Intelligence

• Develop and execute a comprehensive strategy for AI/ML Non-Model Risk Review
• Partner with various stakeholders in 1st and 2nd Line of Defenses to support firm’s AI strategy, including adoption of GenAI use cases to support business initiatives
• Oversee the technical aspects of AI/ML Non-Model Risk Review and monitoring, including Generative AI
• Stay abreast of the latest advancements in GenAI and ensure the organization adopts best practices
• Build, lead, and mentor the organization of AI/ML specialists, fostering a culture of innovation and collaboration
• Provide guidance and support for their professional development
• Effectively communicate with key stakeholders across different business units and functions
• Clearly articulate the MRM requirements of AI/ML validation and manage expectations
• Implement robust risk management frameworks for AI/ML Non-Model Risk Review, addressing potential ethical, regulatory, and operational risks
• Ensure compliance with relevant guidelines and policies
• Drive continuous improvement and innovation in AI/ML Non-Model Risk Review process
• Explore new opportunities and techniques for enhancing risk management practice and support speed to market
• Build and maintain strategic partnerships with relevant AI/ML external vendors, research institutions, and industry experts
• Manage budget and resources effectively

Head of Validation – AI Non-Model

Support Engineer

• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Associate Operations Support Analyst

Program Manager

• Drive the comprehensive administration and strategic coordination of a lending operations technology steering committee
• Proactively monitor, follow up on, and report the progress of critical action items
• Support the planning, direction, and coordination of key lending operations programs
• Critically assess and facilitate the formalization of essential program documentation
• Oversee the successful execution of program plans
• Collaborate with Program Sponsors to refine business case analyses

VP Program Management – Lead

Collections

• Supervises a medium team who are responsible for Aged Debt (Recovery)
• Typically supervises a particular post charge off stage of Default Operations such as Foreclosure or Bankruptcy
• Unit may be involved in the repossession or foreclosure process and may be responsible for the disposal of repossessed or foreclosed assets
• Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e., probate & bankruptcy accounts)
• Develops and implements policies and procedures to provide for more efficient Recovery processes
• Typically deals with variable recovery issues with potentially broader business impact
• Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
• Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Ensures the quality of tasks provided by self and others on team
• Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results
• Developed communication to exchanges ideas and potentially complex or sensitive information
• May act as backup for manager
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Senior Supervisor – Outbound Collections

Project Manager

• Drive execution of the assigned projects by defining and actively managing scope and development and management of project plan to ensure on-time project delivery
• Advise and provide direction to organizational leaders on methods to improve capabilities
• Develop curriculum for a virtual organization
• Leverage, promote, and communicate PM best practices across the organization
• Manage and enable team members to achieve organizational objectives
• Prepare, support and help individuals/teams drive organizational change
• Liaison with Organizational Program Management Office
• Prioritize and juggle multiple deliverables
• Monitor development programs and PM tools -- identify areas of improvement and future training needs

Business Execution Project Management Lead

Data Analyst

• Define and drive the long-term product vision and strategy for financial data profiling and AI tools, ensuring alignment with organizational goals for financial control, reconciliation, and advanced analytical capabilities.
• Proactively identify and assess market trends, emerging AI/ML technologies, and automation opportunities to enhance data discovery testing and substantiation processes.
• Translate complex business requirements related to financial ledger data discovery, reconciliation/proving, workflow optimization, and data analytics into a clear, actionable product roadmap.
• Formulate and set strategic direction for processes, organization, and architecture covering Finance across Citi businesses, products, functions, and locations.
• Develop and manage the product lifecycle for data discovery and reconciliation tools, enforcing and delivering solutions that accurately depict data elements, structures, processes, and differences between legacy and target finance ledger systems.
• Drive the enhancement of workflow processes and data analytics capabilities, leveraging AI/ML for anomaly detection, data matching, and predictive insights in financial data.
• Participate in assessing and incorporating changing business, regulatory, and market information needs into finance processes and applications.
• Liaison between business stakeholders (finance, controllers, reporting teams), technology teams (data engineering, AI/ML specialists), and external partners.
• Lead improvement for the Strategic Ledger tooling.
• Ensure all data discovery, reconciliation products, and AI tools strictly adhere to financial and regulatory reporting standards and internal compliance frameworks, demonstrating the integrity of financial books and records through testing and substantiation.
• Oversee the integration of compliance and audit requirements directly into the product design and delivery process, focusing on transparent and auditable reconciliation outcomes.

SVP, Finance Data Analytics

Vice President

• Develop deep product expertise, becoming an SME on program‑level Epics, scope, dependencies, risks, and sequencing.
• Drives PI Readiness by ensuring Features/Epics are well‑defined, prioritized, decomposed, dependency‑mapped, and reviewed with PMs, POs, and Tech Leads well ahead of PI Planning.
• Maintains a holistic dependency map across teams, coordinating mitigation strategies, sequencing, and cross‑team communication.
• Lead readiness checkpoints to ensure architectural runway, backlog health, risk visibility, and stakeholder alignment prior to PI Planning.
• Ensure smooth PI execution by enabling impediment removal, reinforcing flow, and maintaining alignment with Product and Engineering leaders.
• Build strong, trust‑based relationships with Business Owners, Product Managers, Product Owners, Engineering Leads, Tech Leads, and Scrum Masters.
• Facilitate program‑level ceremonies including PI Planning, ART Sync, Scrum of Scrums, Inspect & Adapt, and System Demos.
• Support consistent delivery by reinforcing practices that drive predictability, built‑in quality, and operational excellence.
• Maintain and leverage program metrics (predictability, flow, quality, risks, dependencies) to identify improvement opportunities across the ART.
• Coordinate major feature releases and ongoing value delivery to customers.
• Ensure risk and compliance goals are met through enablement of high code quality, robust backlogs, and reduction of technical debt.
• Enable the removal of or escalate impediments to the Scrum Teams or ART progress.

Release Train Engineer – Vice President

• Assist in the implementation and execution of the liquidity risk management framework
• Interact directly with members of Global Liquidity Risk Management
• Help manage an effective Liquidity risk wide end-to-end issue management program
• Enhance the firm-wide governance framework for liquidity risks
• Participate in the development of the Liquidity Policy and Procedures
• Secure timely and efficient execution of management projects
• Produce presentation materials and present analysis to senior management
• Identify and escalate potential areas of concern with liquidity risk reporting

Senior Risk Analyst

Account Manager

• Evaluate and validate analyses from key partners, ensuring the accuracy of key performance indicators (KPIs)
• Communicate forecasting methodologies and results to clients
• Create executive-level presentations and reports that clearly articulate forecasting insights and recommendations
• Partner with cross-functional teams to develop and enhance GWFO tools and processes
• Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency