Citi

Analyst

• Performs on-going maintenance/refresh of existing customer data
• Performs on-going set up and maintenance of settlement instructions in a variety of internal applications
• Interacts daily with global operation teams to ensure timely update of all settlement instructions
• Actively monitors settlement rates to ensure instructions are being updated correctly
• Liaises with other operations teams globally to ensure settlement instruction (SSI) is correctly and timely added to accounts
• Delivers of reference data remediation projects as requested by management
• Complete all mandatory reports in a timely manner and to required standard
• Appropriately assess risk when business decisions are made

Reference Data Services Representative, Analyst

QA Engineer

• The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program
• Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
• Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
• Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
• Lead / participate in strategic initiatives viz. control performance enhancement, etc.
• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
• Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures
• Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
• Pro-actively identifies any monitoring breaks and suggest enhancements
• Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business
• Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative
• Conduct training and regular refresher sessions on the Risk management framework to upskill the colleagues in the team
• Ensure 100% delivery is achieved as per the agreed SLA
• Manage a strong stakeholder connect through regular touchpoint meetings
• Handle a team and ensure appropriate coaching & support is provided
• Foster an environment of learning and development
• Drive a strong emphasis on adherence to Citi culture, leading by example
• Ensure a robust performance management system is followed.

Quality Assurance, Monitoring & Testing Manager

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
• Provide coaching and support to team and serve a point of contact for escalations
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Advise on and advocate the implementation of process improvement and reengineering to improve client experience
• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
• Escalate customer feedback, processing delays and errors appropriately
• Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
• Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Customer Service Intermediate Analyst

• Cultivate and maintain robust relationships with key stakeholders across the organization, actively facilitating and executing day-to-day activities and meetings to ensure alignment and progress.
• Proactively examine and evaluate project status, meticulously identifying potential risks and issues. You will be responsible for escalating critical concerns, proposing necessary changes, and offering viable solutions to project leads.
• Determine the appropriateness of content and materials for Governance forums, providing expert guidance on revisions and refinements to ensure clarity, accuracy, and impact.
• Manage the day-to-day operations of overall programs and projects, including overseeing associated dependencies. This involves effectively allocating and coordinating work within the team or across project groups to optimize efficiency and outcomes.
• Collaborate closely with business and technology partners throughout the Software Development Life Cycle (SDLC). Specifically, you will steer the definition of business and functional requirements, oversee User Acceptance Testing (UAT) planning and execution, and facilitate seamless implementation.
• Support the timely resolution of project issues by devising and offering innovative solutions to complex problems. You will also provide expert interpretation and advice on policies, guidelines, and processes to ensure compliance and effective execution.
• Act as a central liaison with multiple Data teams and departments, serving as a primary subject matter expert for the planning and analysis of project deliverables and processes.
• Independently conduct thorough data analysis and reconciliations. You will execute tasks that directly contribute to various data initiatives, including but not limited to data requirements gathering, issues management, development of Data Quality rules, data lineage tracking, Data Governance frameworks, and taxonomy definition.
• Develop clear and concise business requirements, meticulously mapping current and future state processes to drive operational efficiency and strategic alignment.
• Contribute tactically to the strategic design and implementation of process improvement projects across various lines of business and functions, working in close partnership with Technology, Operations, and other support organizations.
• Appropriately assess risk in all business decisions, demonstrating particular consideration for the firm's reputation and safeguarding our clients and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering strictly to company policy, applying sound ethical judgment in personal behavior, conduct, and business practices, and proactively escalating, managing, and transparently reporting any control issues.

Data Integration Lead Analyst – Vice President

Financial Planning and Analysis

• Work directly with the Heads of ECM TMT and along side the Growth Equity banking teams in our New York or San Francisco office.
• Responsible for organizing and analyzing sophisticated financial data used in client proposals and strategic plans
• Prepare written recommendations, valuation materials and statistical exhibits for pitches and live deals
• Conduct economic/financial research
• Evaluate company’s financial performance compared to overall industry and market trends
• Build complex financial models for valuation purposes

Senior Analyst – Equity Capital Markets, TMT

Data Engineer

• Provide technical leadership and mentorship to a team of Data Engineers
• Oversee the design, development, and optimization of scalable and robust big data solutions and pipelines
• Utilize expertise in big data technologies such as Apache Spark, Apache Kafka
• Manage and implement successful projects, ensuring adherence to timelines, budget, and quality standards
• Collaborate with cross-functional teams to deliver integrated solutions
• Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation

Senior Data Engineering Lead

DevOps Engineer

• Monitor, Measure and analyze the system's performance and availability
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to junior SRE engineers, allocating work as necessary
• Develop and maintain automated tools and systems to manage and monitor the infrastructure
• Reduce manual intervention, human errors and the time it takes to perform routine tasks
• Periodically assess the capacity of needs of services and work on scaling them to handle the increased usage
• Plan for resource allocation, manage load balancing and ensure the system can handle demand fluctuations
• Work to detect, diagnose and resolve issues quickly to minimize the impact on users and business
• Conduct post-incident reviews to learn and improve system's reliability
• Work with different development teams, product owners and other stakeholders to ensure seamless deliveries and aligning to a common goal

Site Reliability Engineer, Lead Analyst, Vice President

Account Manager

• Develops new relationships and acquires new customers for the bank in Germany
• Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations
• Introduces solutions to clients in building and strengthening an effective portfolio
• Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs
• Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met
• Identifies cross-sell opportunities to deepen and increase share of wallet
• Maximizes client experience by proactive sharing markets updates, trend and intelligence
• Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
• Execution of strategic initiatives launched centrally at all levels
• Networks with clients to identify avenues for new business opportunities
• Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Relationship Manager MidCorp – Senior Vice President, German Speaker

Compliance

• establishing internal strategies, policies, procedures, processes related to monitoring and fostering awareness of sanctions regulatory requirements
• assessing related sanctions risk exposure
• overseeing the quality of sanctions control processes and setting global standards
• collating potential breaches of sanctions from across the firm
• working with contacts in the Business and Compliance to ensure consistent application and implementation of controls
• analyzing data, preparing and presenting reports related to sanctions risk assessments
• providing input on new business initiatives and advising on complex transactions
• monitoring adherence to Citi’s Global Sanctions Policy and relevant procedures
• promoting global consistency of Sanctions ICRM practices and policies
• assessing the impact of issues/violations and control process gaps

VP, Compliance Sanctions Officer – Implementation and Investigations

Performance Marketing

• Execute and optimize programmatic media campaigns across various platforms
• Maintain strong hands-on proficiency in leading programmatic buying platforms
• Monitor campaign performance daily, identify trends, and assist in the analysis of programmatic metrics
• Generate regular performance reports and provide initial insights and recommendations
• Utilize various AdTech/MarTech tools for campaign setup, trafficking, tracking, and reporting
• Support the Senior Programmatic Campaign Manager in day-to-day communication with core programmatic vendors
• Collaborate effectively with agency partners and internal teams
• Adhere to established governance frameworks for programmatic media activities
• Perform meticulous quality assurance (QA) checks on campaign setups
• Contribute to the understanding and application of programmatic technology

Programmatic Campaign Manager

• conduct analysis to identify at risk accounts and trends, process data, manage projects and maintain metrics
• liaison and engagement between the Fraud Fusion Center and external partners, including peer institutions, law enforcement, working groups and financial institution associations
• partner closely within GCB (e.g., Fraud Policy & Strategy, Data Analytics) and other Citi groups (e.g., Anti-Money Laundering, Institutional Clients Group, Citi Security & Investigative Services) to develop cross-functional teams, processes to illuminate emerging cyber fraud tactics, share intelligence and trends affecting Citi Group to enhance the overall effectiveness of the FFC
• assist in developing and documenting processes, and assure they are followed to ensure best practices are utilized for fraud identification, escalation, and mitigation of at-risk accounts
• proactively plan and prioritize work according to criticality and shifting priorities/strategies, while balancing need to drive longer-term initiatives
• document, file and maintain investigative and analytical work products in appropriate case management systems

Senior Intelligence Analyst

Operations

• manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process
• independently processing and closing loans within a complex loan operations environment
• integrates a solid understanding of industry, business standards and practices of loan documentation processes
• applies professional judgment, analytical thinking and knowledge of data analysis tools and methodologies to make recommendations to senior management to support process improvement
• ability to lead and provide guidance to a small team
• deals with most loan related problems independently and has some latitude to resolve complex issues
• applies judgment when interpreting data, preparing reports, and presents findings to management with recommendations based on identified trends and facts
• designs and analyses complex reports often related, but not limited to loan documentation processes
• participates in, and supports the implementation of, projects as assigned

Loan Operations Quality Control

• Provides operational support for the Public Sector Lockbox Operations team and management
• Develops, maintains, and manages the organization's performance measures and reporting tools
• Develops, implements, and maintains robust operations performance measures for accurate reporting
• Collaborates with various departments to understand unique reporting needs
• Monitors and analyzes the performance of existing reporting tools
• Proactively identifies and resolves data quality issues through regular audits
• Conducts thorough root cause analysis on risk points and anomalies in reporting
• Analyzes complex datasets to identify key trends and opportunities for improvement
• Creates visualizations to effectively communicate data findings
• Trains and supports end-users in effectively utilizing performance measures
• Prepares and presents insightful reports and analyses to support strategic decision-making processes
• Produces weekly and monthly scorecards to assess and track employee performance
• Ensures strict adherence to departmental policies and compliance guidelines
• Reviews and analyzes financial data, identifying trends and areas of opportunity

Senior Cash Trade Processing Analyst

• Manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
• Independently processing and closing loans within a complex loan operations environment.
• Providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and (complex) calculations.
• Supporting an expansive and/or diverse array of products (risk and control) /services.
• Following established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
• Make recommendations to management to support process improvement.
• Resolving problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Designing and analyses moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
• Making evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements.
• Minimizing risk to the bank through increased knowledge of procedural requirements; understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies.
• Timely management and escalation of all requests and issues related to loan processing.
• Has direct interaction with external customers to disseminate or explain information.
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams.
• Demonstrates an excellent knowledge of Bank related systems.

Loan Documentation and Processing Associate

Software Engineer

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts