Citi

Backend Engineer

• Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies
• Identifies and compiles data sets using a variety of tools (e.g. SQL, Access) to help predict, improve, and measure the success of key business to business outcomes
• Responsible for documenting data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include utilizing statistical models / algorithms and data visualization techniques
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Python, Machine Learning Analyst

• Participate in the establishment and implementation of new or revised application systems and programs
• Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements
• Identify and analyze issues, make recommendations, and implement solutions
• Utilize knowledge of business processes, system processes, and industry standards to solve complex issues
• Analyze information and make evaluative judgements to recommend solutions and improvements
• Conduct testing and debugging, utilize script tools, and write basic code for design specifications
• Appropriately assess risk when business decisions are made

Python Developer

Analyst

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
• Provide coaching and support to team and serve a point of contact for escalations
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Advise on and advocate the implementation of process improvement and reengineering to improve client experience
• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
• Escalate customer feedback, processing delays and errors appropriately
• Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
• Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Customer Service Intermediate Analyst

Research Analyst

• Supports the function by responding to payment and reconciliation inquiries in a timely matter
• Utilizes judgment to process goodwill policy write-offs and have the ability to troubleshoot point of sale issues for merchants and processors
• Assists with the training of new hires or team members
• Make decisions with little assistance from lead or manager
• Impacts the business by ensuring the quality of the tasks or services provided.

Research Specialist 5 – Financial Services Investigations

Performance Marketing

• Upload and structure campaigns in Google Ads and Microsoft Ads, including ad groups, keywords, match types, and bid strategies
• Write and traffic ad copy variations, ensuring alignment with brand tone and compliance requirements
• Implement sitelinks, callouts, structured snippets, and other ad extensions
• Apply audience targeting, geotargeting, device bid adjustments, and scheduling
• Apply UTMs, click trackers, and Floodlight/Conversion tags
• Test tags in GTM and validate firing in QA tools before launch
• Confirm alignment with analytics team tracking documentation
• Perform structured QA checks: ad approval status, correct URLs, negative keyword coverage, budget caps, and proper account hierarchy
• Validate campaign builds against compliance requirements (disclaimers, negative keywords, etc.)
• Ensure proper account hygiene, deduplication of keywords, ad rotation settings, bid strategy checks
• Check daily budget pacing, CTR, CPC, and conversion trends; flag anomalies
• Run 'morning health checks' on campaign performance dashboards
• Generate weekly campaign performance reports with commentary
• Set up A/B or multivariate ad copy and landing page tests
• Monitor test performance, capture results, and report insights back to Managers/Strategists
• Maintain build trackers, QA logs, and pacing sheets
• Document learnings from campaign builds to improve SOPs
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior SEM Analyst, Paid Search Activation

• Execute, optimize, and contribute to Citi’s programmatic media activation strategies.
• Maintain expert-level, hands-on proficiency in leading programmatic buying platforms, including non-negotiable expertise in DV360, to develop and implement advanced campaign architecture, intricate bid strategies, and complex optimization techniques.
• Contribute to the identification and evaluation of best-in-class media solutions.
• Lead the analysis of deep programmatic metrics, including supply path optimization, attention data, sustainability metrics, and comprehensive media quality indicators.
• Translate analytical insights into actionable strategies to drive significant performance improvements.
• Develop and present comprehensive performance reports and recommendations to stakeholders.
• Support the Group Manager in cultivating strategic relationships with core programmatic vendors and technology partners.
• Collaborate closely with agency partners, providing expert guidance and ensuring the alignment of programmatic strategies and operations with Citi’s objectives and best practices.
• Adhere to and implement comprehensive governance frameworks for all programmatic media activities.
• Assist with billing forecasting and reconciliations for programmatic media spend.
• Support the AdTech contracting process, working closely with Citi legal and compliance teams on approvals for new and emerging technology utilization.
• Act as a subject matter expert, sharing knowledge of complex programmatic technology and advocating for AdTech initiatives within various internal groups.
• Mentor and support junior team members, fostering a culture of continuous learning and high performance.

Senior Programmatic Campaign Manager

QA Engineer

• Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
• Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
• Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
• Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
• Participate in strategic initiatives for control performance enhancements
• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
• Help in Control & Monitoring Design Assessment (CMDA) meetings
• Help to identify any monitoring breaks and suggest enhancements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Quality Assurance, Monitoring & Testing Senior Analyst

• Liaise between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team
• Contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning
• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives

Senior IT Business Analyst

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts

Operations Technology Java Developer

Operations

• manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process
• independently processing and closing loans within a complex loan operations environment
• providing day-to-day loan transactional processing, which may include booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and (complex) calculations
• identifying and resolving problems related to loan documentation/processing activities that require investigation or research
• making recommendations to management to support process improvement
• designing and analyzing moderately complex loan documentation reports to satisfy management requirements
• providing assistance in the implementation of loan documentation process improvements
• minimizing risk to the bank through increased knowledge of procedural requirements

Loan Operations Analyst

Program Manager

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
• Ensures change control is executed throughout program
• Ensures appropriate program staffing levels
• Ensures creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
• Ensures resources are assigned to program & monitor commitment
• Identifies, documents, and understands program dependencies
• Tracks actual program costs, identify variances, and reforecast program costs as needed
• Measures program management performance against standards
• Establishes program communication needs and create program communication plan
• Creates the program risk management plan
• Works with procurement team to create, administer, track, and eventually close program contracts
• Coaches and evaluates team's performance and makes recommendations for pay increases, promotions, etc.

• Individual mapped to this job description is responsible for foreign exchange processing execution
• Typically related to Foreign Exchange Operations
• This may include providing analytic support to traders and support review of FX trades.
• Follows established procedures to identify problems related to foreign exchange confirmation and settlement that require investigation or research
• Assists in resolving problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
• Provides assistance in the implementation of process improvements
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to adhere to audit and control policies. (incl. reconciliation, payment and other processing systems)
• Timely management and escalation of all issues/discrepancies
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of bank related systems
• Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex sensitive information, while being sensitive to audience diversity
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Securities and Derivatives Associate Analyst

• Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
• Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
• Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
• Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
• Participate in strategic initiatives for control performance enhancements
• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
• Help in Control & Monitoring Design Assessment (CMDA) meetings
• Help to identify any monitoring breaks and suggest enhancements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Senior Quality Assurance, Monitoring & Testing Analyst

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production.
• Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Conducts a variety of moderately complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
• Ensures project standards and procedures exist, are fully clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
• Monitors products for conformance to standards; monitors processes for conformance to procedures.
• Documents findings and performs preliminary root causes analyses to provide recommended improvements.
• Ensures all corrective actions are assigned, documented and completed.
• Verifies traceability in project work products.
• Gathers, maintains and creates reports on quality metrics.
• Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
• Requires basic understanding of how own area integrates within IT Quality to achieve objectives.
• Makes evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Provides informal guidance to new team members.
• Performs other duties and functions as assigned.

IT Quality Analyst, Intermediate

• Lead end-to-end Regulatory Compliance Risk Management
• Perform Impact Assessments and develop implementation Action Plans
• Engage with stakeholders in regulatory applicability assessments
• Assist with Regulatory control identification and development
• Support timely identification and reporting of issues and emerging risks
• Proactively identify opportunities for process optimization