Citi

Risk

• Develop guidelines and coordinate business activities to enhancing and evolve the Risk Appetite Framework which includes taxonomy, statements, metrics, and assessments consistent with enterprise-wide Risk Governance Framework
• Manage the Oversight and Review and Challenge of proposed Risk Appetite Statements and Assessments, Risk Identification process, retail credit risk metrics, stress testing outcomes, and Key Risk Indicators, which includes documenting assessment of rationale, methodology, and alignment with enterprise policy and Risk Appetite Statements
• Lead efforts to update governance related to new or enhanced Enterprise RAF policy and processes in partnership with the first line, including risk return framework and associated metrics for business strategy evaluation
• Manage reporting and communications to key stakeholders on Risk Appetite at a global level (Board, regulatory, senior management reporting).
• Independently analyze and challenge in-business outcomes related to Risk Appetite, Limits, and Stress Testing

Senior Vice President, Risk Appetite and Limits

Project Manager

• Manages a large multi-faceted project/account/campaign or multiple projects at the same time.
• Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team.
• Organizes new challenges and drives business results.
• Uses best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes.
• Drives end results of the project as a representative of the business.
• Works closely with the Customer, Sales Team, Engineering and Operations to define project scope and objectives for project members.
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.
• Assesses project risk potential and discover potential problems before they occur.
• Applies a proactive approach in routinely tracking the project participant progress against project goals.
• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled.
• Identifies and where required amends the approach to the context and constraints of each project.
• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.
• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.
• Articulates problems, brings the right people together to solve problems and know when the problem has been properly addressed and closed.
• Promotes partner involvement through effectively communicating project status upward and to the Client.
• Applies lessons learned from recent projects to future projects.
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
• Proactively follow escalation and change control processes.
• Owns all management reports on a given engagement.
• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Project Manager, VP

Analyst

• Establishing internal training programs
• Monitor TTS Sanctions training related policies, procedures, processes related to monitoring and fostering awareness of sanctions regulatory requirements that Citi must comply with
• Coordinating training programs globally for TTS Sanctions
• Creating and delivering sanctions training
• Analyzing comparative data and trends to identify training needs and potential gaps
• Preparing and presenting regional and global sanctions training
• Identifying sanctions related issues and escalations with senior management and global partners
• Act as a member of a specialized team of TTS Sanctions training officers responsible for TTS Sanctions training program execution activities
• Contributing to the design and maintenance of a comprehensive written TTS Sanctions training Framework (standards and policies)
• Monitoring adherence to TTS Sanctions training program globally
• Overseeing adherence to TTS Sanctions procedures and processes, to ensure compliance with policies ensuring that front line units meet required standards
• Interacting with relevant teams to raise awareness of TTS Sanctions training trends, emerging issues, remedial actions or enhancements to the program
• Drafting and editing TTS Sanctions training-related reference materials
• Supporting the various electronic record-keeping logs for Citi
• Contributing to achieving the highest level of service delivery by continually seeking to improve both internal processes and external client experiences.
• Providing Sanctions support to various businesses related to Sanction practices, appropriate reporting and evidencing

Cash and Trade Processing Senior Analyst

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals and define necessary system enhancements
• Resolve high impact problems through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Serve as advisor or coach to mid-level developers and analysts
• Appropriately assess risk when business decisions are made

Lead Analyst – Application Development

Backend Engineer

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Programmer Analyst – Gen AI, Python

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy.

Senior Application Development Programming Analyst – Assistant Vice President

Account Manager

• define and execute moderate and long-term strategy for Card Payments and Network partnerships
• directly manage and expand current network and embedded payments partnerships
• work with network/wallets/PSPs and internal stakeholders to develop roadmap and capabilities for interchange optimization, approval rate improvements and fraud prevention
• cultivate and maintain relationships with existing and emerging card processing and payment companies
• work with legal, ops, tech, product teams to develop partner pipelines manage contract negotiation, launch roadmaps to commercialize integrations and provide ongoing vendor oversight
• provide business development support on partnership opportunities on card benefits, commerce and value proposition
• collaborate with various Citi teams (ventures, research, retail bank, services) on firm-wide initiatives related to payments, open banking, commerce and fintech partnerships
• engage with internal and external entities on legal/regulatory developments and act as Citi SME card payments related disruptions
• manage a team of professionals to accomplish established goals and conduct personnel duties for team

Managing Director, Head of Card Payments & Network Partnerships

• manage preparing and reviewing loan documentation
• providing support to a variety of tasks related to the loan process
• processing and closing loans within a complex loan operations environment
• providing day-to-day loan transactional processing
• booking cash transactions and making payments
• performing loan reconciliations and input of general ledger entries
• designing and analyzing loan documentation reports
• minimizing risk to the bank through increased knowledge of procedural requirements
• timely management and escalation of all requests and issues related to loan processing

Loan Agency Analyst

Counselor

• Investment counselors joining Citi Private Bank will be distinguished and highly accomplished at establishing, growing and managing investment relationships with ultra-high net worth clients.
• Provide advice and guidance on markets and actionable investment ideas.
• Cultivate trusting relationships with existing ultra-high net worth clients of Citi Private Bank.
• Build and manage a successful practice centered on deepening relationships by providing potential and existing clients with appropriate investment advice and solutions.
• Work across currencies, asset classes, markets and jurisdictions.
• Engage and advise clients on brokerage activity and execute trades seamlessly.

Senior Investment Counselor – Lead

ServiceNow

• Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy
• Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs
• Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations
• Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects
• Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment
• Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy
• Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance
• Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances
• Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows
• Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs
• Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance
• Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges
• Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality
• Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs
• Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency
• Act as the primary technical liaison between business stakeholders, project managers, and development teams
• Communicate complex technical concepts to non-technical stakeholders clearly and effectively
• Collaborate with cross-functional teams to design and implement new ServiceNow capabilities
• Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment
• Develop and enforce security policies and procedures related to the ServiceNow platform

Senior ServiceNow Architect

Customer Support

• Assist in evaluating client financial needs to identify and offer new Citi products and solutions
• Interact with customer inbound calls and provide customer service, as necessary
• Align client needs to product service solutions within a complex sales-based environment
• Communicate the value and benefits associated with Citi products and services to clients
• Achieve monthly individual/team-based established sales goals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, and driving compliance with applicable laws, rules and regulations

Customer Service and Sales Representative

Account Executive

• Responsible for regional incremental cross sell and commercialization of new or enhanced TTS products and services.
• Partner with TTS Solution Sales Managers, Global Client Executives, and other regional Client Executives to identify opportunities to increase client wallet penetration.
• Aid in the creation of regular relationship reviews that will incorporate all parts of the TTS business, including analysis on profitability, new opportunities, pricing etc.
• Input deals into our CRM system, ensuring smooth and timely handoff to Onboarding partners.
• Work with partners to remove road blocks and where possible accelerate revenue realization.
• Monitor deals post go-live to ensure client utilization of the product and adequate revenue realization based on deal estimates.
• Be the client advocate to ensure client issues are addressed promptly, working with partners across TTS and utilizing client forums such as Client At Risk to facilitate and drive resolution where necessary.
• Be responsible for driving best in class client experience (monitoring Pulse Surveys and leverage internal tools to monitor satisfaction levels across the organization).

Client Executive – VP

• Execute governance responsibilities for the GRMC, CBNA RC, and Board RMCs, including coverage of top risks and oversight of follow-up items until completion.
• Lead the coordination of agendas, stakeholder communications, and material development supporting the GRMC, CBNA RC, and Board RMCs, working to improve alignment and coordination across all committees, demonstrating robust escalation and corporate governance processes
• Interact and communicate with senior management to identify key topics of interest to bring to the GRMC, CBNA RC, and/or Board RMCs and manage an integrated forward calendar for GRMC, CBNA RC, and Board RMCs, to help ensure coverage is comprehensive across all committees and aligned with committee charter and applicable regulatory requirements
• Partner with internal stakeholders and contributors to deliver relevant, transparent and actionable presentations suitable for the executive audience of the committees
• Help enhance and update Risk Governance Committee standards and procedures to ensure they are effective, comply with Citi Policies and regulatory requirements, and drive enhancements to subcommittee governance practices
• Lead high priority strategic/regulatory ad hoc projects for the Risk Governance Committee function across their lifecycle by identifying and structuring problems, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change
• Develop strong working relationships and effectively partner with key stakeholders and subject matter experts across the organization (business & functions) to accomplish goals
• Help define improved Risk Governance Committee controls in line with expanded Manager Control Assessment expectations, which will require ongoing execution and monitoring
• Perform Internal Audit (IA) activities for risk governance and support regulatory validation activities tied to transformation requirements
• Keep abreast of regulatory changes, new regulations, and internal policy changes.
• Perform ad-hoc responsibilities as assigned

Senior Vice President – Risk Governance

Software Engineer

• The Apps Support Tech Lead Analyst is responsible for partnering with multiple technology teams to ensure appropriate integration of functions to meet goals;
• identify and define necessary system enhancements;
• analyze existing system logic, identify problems; and recommend and implement solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high-impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards; documents requirements.
• Analyzes existing application architecture, integration flows, authentication/authorization patterns, data flows, UI/middleware/backend dependencies, and technology constraints to identify support, modernization, resiliency, and risk-reduction opportunities.
• Performs hands-on proof-of-concepts to validate solution options, including API integrations, UI and middleware frameworks, automation opportunities, AI-enabled tooling, and platform modernization patterns.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts, Systems Analysts, architects, engineering teams, security, and operations teams to determine and document system impacts, technical options, implementation considerations, and support requirements.

Vice President, Engineering & Architecture Developer

Vice President

• Own and provide L2 support for mission-critical & Equities Cash trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements.
• Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies.
• For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.