Change Management & Intake Director

Citi

Change Management and Intake Director overseeing the intake and implementation of credit risk changes. Leading cross-functional teams to ensure alignment with profitability and risk management goals.

Posted 6/9/2026full-timeJacksonville • Florida • 🇺🇸 United StatesLead💰 $170,000 - $300,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the intake, prioritization, and implementation of all credit risk-related changes
Lead the change management process for all credit risk initiatives
Identify and manage control breaks within credit risk processes
Manage BAU activities related to credit risk
Collaborate with technology, operations, risk, and compliance teams
Ensure alignment with profitability goals and enhance risk management practices
Lead efforts to continuously improve the change management processes

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Risk Management, or a related field
15+ years of experience in credit risk, change management, or project management roles
Strong project management skills
Deep understanding of credit risk management
Strong collaboration and stakeholder management skills
Analytical skills with the ability to use data

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credit risk managementchange managementproject managementdata analysis

Soft Skills

collaborationstakeholder managementanalytical skills