Applications Support, Intermediate Analyst

Citi

Applications Support Analyst providing technical and business support for users of Citi Applications. Collaboratively interfacing with internal technology groups and vendors to resolve queries and issues.

Posted 6/9/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides technical and business support for users of Citi Applications.
Utilizes good understanding of apps support procedures and concepts.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Participates in disaster recovery testing and application releases.
Performs post release checkouts after application releases and infrastructure updates.
Develop and maintain technical support documentation.
Analyzes applications to identify risks, vulnerabilities and security issues.
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

Requirements

What you’ll need

4-9 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
Participation in some process improvements.
Previous experience or interest in standardization of procedures and practices.
Basic Business knowledge/ understanding of financial markets and products.
Knowledge/ experience of problem Management Tools.
Develop communication and diplomacy skills to persuade and influence.
Good customer service, communication and interpersonal skills.
Good knowledge of the business and its technology strategy.
Knowledge of issue tracking and reporting using tools.
Ability to plan and organize workload.
Ability to communicate appropriately to relevant stakeholders.
Bachelor's/University degree or equivalent experience.

Benefits

Comp & perks

Technical and business support for users of Citi Applications.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

applications supportrisk analysisvulnerability assessmentsecurity issue identificationbug fixingprocess improvementstandardization of procedurestechnical support documentationdisaster recovery testingapplication release management

Soft Skills

communication skillsdiplomacy skillscustomer serviceinterpersonal skillspersuasioninfluenceplanningorganizationcollaborationliaison