Citi

Sales

• Supervise a team of 15-25 Service and Sales Associates to achieve individual and team performance goals
• Monitor, motivate, and develop team members to meet and exceed unit targets on sales and service quality
• Conduct timely evaluations and provide development feedback to team
• Analyze team performance and prepare basic reports using Management Information Systems (MIS)
• Liaise with other teams and stakeholders to address customer escalations, ensuring timely resolution and customer communication
• Utilize in-depth knowledge and evaluative judgement based on analysis of facts to resolve problems by identifying and selecting solutions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Senior Service and Sales Supervisor

General Counsel

• Provide legal advice to senior business and control function managers on a range of internal investigations, regulatory and law enforcement inquiries and related investigations, sweeps, and enforcement proceedings.
• Handle a range of regulatory inquiries, investigations, and enforcement matters initiated by a variety of federal and state regulators and agencies, criminal law enforcement authorities and other self-regulatory organizations with minimal oversight.
• Independently handle complex and sensitive internal investigations involving senior management, evaluate regulatory implications, and navigate potential disciplinary actions.
• Manage investigations and regulatory enforcement matters through preventative and proactive legal advice and identifying and mitigating risk.
• Identify and monitor management of complex issues arising in internal investigations and regulatory enforcement matters that impact Citi Legal or Citi’s Markets, Banking, Services and Wealth businesses and escalating issues, as necessary and appropriate.
• Retain and supervise external counsel, including managing external legal spend and maintaining budgets.
• As a subject matter expert, substantially influence the management of regulatory enforcement matters and internal investigations with primary accountability for end results.
• Participate in forums, committees, councils, and working groups covering strategy, risk and compliance management, legal entity governance, regulatory interactions, investigations management, franchise reputation and other complex or risk-related issues arising as part of job remit.
• Anticipate, evaluate, and appropriately respond to developments in local and international law and regulations related to investigations and regulatory enforcement matters that impact Citi’s Markets, Banking, Services and Wealth businesses.
• Proactively identify, evaluate, and contribute to the appropriate management of legal, regulatory, and reputational risk by collaborating with Compliance and Risk, following relevant legal developments, participating in internal projects, and performing other related tasks.
• Contribute to planning and development initiatives by providing thought leadership using knowledge of laws and regulations related to internal investigations and regulatory enforcement matters.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Citi policies and procedures, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Senior Regulatory Investigations Counsel

Analyst

• End-to-end product fraud analysis to include participation in ongoing product forums, design reviews, launch readiness meetings and change discussions to guide proactive readiness for fraud detection, alerting, and intelligence monitoring throughout the evolution of Citi’s products.
• Develop and maintain deep working knowledge of assigned products across their full lifecycle, including architecture, customer flows, incentives, and operational dependencies.
• Fuel fraud risk and control translation by assessing fraud prevention and detection controls within each product and identify areas requiring enhanced coverage.
• Translate product behavior into actionable fraud risk hypothesis to guide monitoring, detection, and intelligence efforts.
• Partner with Fraud Fusion Center Teams to define custom, product-specific, open-open-source intelligence monitoring.
• Work with detection and analytics teams to evaluate whether existing data access and detection and alerting capabilities adequately cover the product portfolio throughout product changes.
• Identify when new, macro-level or portfolio-wide detection strategies may be required based on product fraud risk patterns and intelligence signals.
• Convene and lead cross-functional, Fraud Fusion Center-wide discussions to onboard products, align on fraud risk indicators.
• Synthesize product knowledge into clear guidance for Fraud Fusion Center fraud and intelligence monitoring teams to create proactive detection, prevention, and deterrence strategies.
• Develop fraud risk requirement documentation and frameworks.
• Partner with engineering teams to design preventative controls at product and portfolio build stage.
• Ensure fraud telemetry and logging requirements are embedded at launch, and define required event tracking and data capture for fraud monitoring.
• Collaborate with Intelligence, Product, Technology, Policy, Risk, and Fraud Teams.
• Conduct structured post-launch fraud health reviews.
• Integrate Fraud Fusion Center Teams at appropriate product life cycle phases to ensure detection, intelligence, monitoring, adversarial simulation, and fraud experts are integrated into the product and portfolio lifecycle.
• Participate in design reviews and sprint planning sessions.

Product Fraud Lead Analyst, Vice President

Data Scientist

• Conduct deep-dive analytics into suspicious merchant behavior patterns to identify indicators of business impersonation, inauthentic merchants, dormant merchant take-over, and merchant account mule networks
• Analyze merchant lifecycle behavior from onboarding through transaction activity
• Quantity financial, operational, and reputational risk exposure
• Produce structured analysis summaries for leadership and risk governance
• Analyze rewards issuance, redemption, and transfer behaviors to detect points farming, promotion abuse, referral manipulation, account cycling, manufactured spend, and collusive merchant behavior
• Identify emerging abuse typologies across travel, dining, retail, and digital marketplaces ecosystems
• Quantify abuse rates, loss trends, and concentration risk
• Deliver actional insights that inform rule creation and model features
• Perform micro and macro-level portfolio analysis to detect behavioral shifts, coordinated abuse, cross-channel risk patterns, and geographic or fingerprint clustering
• Use advanced SQL, Python, or analytical tooling to segment risk populations, identify anomaly cohorts, detect early indicators of exploitation
• Develop recurrent reporting frameworks for emerging threats
• Translate analytical findings into feature recommendations for model development, rule logic proposals, and threshold calibration insights
• Partner with the Detection Team to provide validation support for new detection strategies
• Develop defensible documentation of methodologies, findings, risk quantification logic and maintain structured playbooks
• Ensure analytical outputs meet enterprise risk governance standards

Data Lead Analyst – Merchant and Loyalty Rewards Integrity

Executive Assistant

• Proactively manages day to day calendar(s) for the Managing Directors
• Coordinates all aspects of executive level manager appointments, meetings, receptions, and conference calls
• Prepare and review materials and correspondence for meetings
• Assist with creation/modification of presentations, spreadsheets, and other deliverables
• Coordinates travel arrangements; prepare and distribute schedules/agendas for travel
• Prepares, reconciles, and tracks expense reports through Travel and Entertainment Expense system
• Orders supplies and process invoices through Procure to Pay system
• Process and follow-up on Virtual Requests
• Assists in ad-hoc reports special projects as needed
• Trains, coaches or guides other administrative staff when required

Senior Executive Assistant

Data Analyst

• Liaise between business users and technologists to exchange information
• Provide input during development and implementation phases
• Consult with business clients to determine system functional specifications
• Contribute to data analytics standards
• Provide in-depth and sophisticated analyses
• Supervise day-to-day staff management issues

Senior Data Analytics Business Analyst

• Design, develop, and optimize detection models addressing merchant impersonation, inauthentic entities, synthetic or coordinated activity, loyalty/rewards accrual and redemption anomalies, and promotion exploitation.
• Develop and refined both micro-level and macro-level portfolio-wide anomaly detection, linkages, and behavioral anomalies.
• Apply graph/network analytics to identify collusion or coordinated abuse patterns
• Own and optimize fraud rules, risk scores, and model thresholds.
• Monitor performance and iterate based on emerging patterns
• Translate intelligence into scalable detection logic.
• Provide quantitative recommendations to enhance controls and reduce exposure.
• Partner with Fraud Strategy, Fraud Policy, Intelligence, and Product Teams.
• Prioritize and provide a clear line of sight to the most critical work to partners and team members.
• Mentor and coach junior team members.

Data Scientist – Merchant and Loyalty Rewards Protection, AVP

Data Analyst – Merchant and Loyalty Rewards Integrity, AVP

AI Engineer

• Spearhead the end-to-end design, hands-on implementation, and deployment of scalable, robust agentic AI frameworks and generative AI solutions for critical banking use cases, ensuring high performance, reliability, and security.
• Build full-stack applications that seamlessly integrate state-of-the-art ML/LLM tools and services into comprehensive AI solutions.
• Champion an MVP-first approach, focusing on rapid iterations, hypothesis testing, and A/B experiments to achieve continuous improvement and quick 'time to value.'
• Design and implement rigorous metrics and evaluation strategies for AI system and agent performance, driving continuous optimization and behavioral improvement.
• Proactively explore, prototype (POC), and integrate the latest advancements in AI, particularly in agent-based systems, autonomous AI, and generative AI technologies.
• Provide hands-on technical leadership, guiding architectural decisions, and fostering collaboration with cross-functional teams including AI researchers, data scientists, product managers, and software engineers to integrate and scale AI solutions across Citi's products and services.
• Exhibit excellent communication and collaboration skills, effectively engaging with diverse stakeholders.

Lead Engineer – AI, Banking Technology

• Lead the development and analysis of strategic product roadmaps, guiding product enhancement, new product development, and successful product launches to maximize product benefit.
• Oversee day-to-day product management activities for core products, focusing on product delivery, client experience, and communication strategies.
• Develop and execute client value propositions, positioning, segmentation, pricing, targeting, and channel strategies.
• Provide informal guidance and on-the-job training to new team members, fostering a culture of continuous learning and growth.
• Conduct comprehensive surveys and analyze competitive industry landscapes to identify emerging trends, potential threats, and new opportunities for product managers.
• Oversee client and competitor market research to inform the product innovation roadmap.
• Drive product financial performance, revenue growth, and expense management.
• Implement streamlined team procedures, facilitate effective client problem resolution, and enhance overall client management.
• Actively assess and mitigate risk in all business decisions, safeguarding Citi's reputation, clients, and assets. Ensure strict compliance with applicable laws, regulations, and internal policies.

Senior Lead Analyst – Small Business Lending

• Lead integration of functions to meet goals, deploy new products, and enhance processes
• Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems
• Provide expertise in area of advanced knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects
• Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation
• Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals
• Consult with end users to identify system function specifications and incorporate into overall system design
• Allocate work, and act as an advisor/coach developers, analysts, and new team members
• Influence and negotiate with senior leaders and communicate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Applications Development Technology Senior Lead Analyst

Outside Sales

• Work with partner leadership and locations to promote credit awareness, implement credit initiatives, collect and communicate market intelligence, increase new applications and credit sales
• Analyze local and territory performance trends using company reporting and ad-hoc analyses to identify opportunities and emerging risks
• Develop and maintain relationships with partner retail field leadership and business owners/management within assigned territory, resolving issues as necessary
• Partner with local retail partner field management to identify training opportunities and deliver associate training within assigned territory
• Develop and assist strategic initiatives to maximize credit sales and applications
• Provide internal and external clients with service support, ensuring their needs are met
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Field Sales Senior Officer, Assistant Vice President – Northern CA market

• Partners with Enterprise Chief Data Office to contribute to the development of procedure guidelines and standards addressing Data Certification and Data Quality management
• Develop methods to identify data patterns and trends in available data sources, perform data quality analytics and identify data challenges
• Contribute to Data Quality resolution strategies and practices
• Assist in data improvement initiatives in compliance with Citi Data Governance Policy
• Assists in the remediation of Audit and Regulatory feedback on issues and concerns
• Report Data Quality issues through Citi’s corresponding Data/Issue management process
• Liaise with other areas of the firm to understand data challenges and solutions
• Supports identification of data quality rules, thresholds, and other business requirements
• Perform financial reconciliation, and measure Data Quality to drive data quality resolution

Senior Data Quality Analyst

• The role is responsible for activities related to the development or new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs
• This role manages the end-to-end product development lifecycle and internal applications and will also scope product releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking
• Creates a product vision aligned to business priorities and corresponding road-map to delivery
• Follows market, industry and client trends to own field and adapts them for application Citi’s products and solutions platforms
• Develops plans, prioritizes, coordinates design and delivery of products or features to product release, and serves as product champion within user community
• Defines strategies to drive Data Quality measurement, produce Data Quality dashboards and reports, and implement Data Quality strategies to effectively govern data and improve Data Quality
• Lead data improvement initiatives, processes, and creation of tools in line with requirements
• Influences decisions through advice, guidance and/or facilitating services to others in area of specialization
• Contributes to the development of new techniques and processes for the assigned business or area
• Support senior management strategic vision
• Has responsibility to deliver direct business results and advice regarding product development that necessitates a degree of responsibility over technical strategy
• Partners with senior team members and leaders and a widely distributed global user community to define and implement solutions
• Creates clear and specific project plans, business and technical requirements documents for product execution
• Has direct interaction with business managers, technology, and sales to understand their long term vision, discuss industry trends, and incorporate them into the product & solutions strategy

Data Quality Lead Analyst

Security Engineer

• Use Endpoint Management, Detection, and Response tools real-time visibility capabilities to monitor endpoint health, application status, and performance issues across Windows, macOS, and Linux environments
• Develop and implement automation using Python, PowerShell, or Bash scripts to execute IT tasks, remediate issues at scale, and streamline operational workflows to support the Endpoint Management, Detection, and Response tools
• Partner with security and engineering teams to integrate tooling with other enterprise systems (like SIEM tools) and provide critical support for IT-related incidents
• Produce high-quality documentation and reports on system health, compliance status, and the effectiveness of IT automation efforts
• Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
• Ensure that all integration of functions meet business goals
• Define necessary system enhancements to deploy new products and process enhancements
• Recommend product customization for system integration
• Identify problem causality, business impact and root causes
• Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
• Advise or mentor junior team members
• Impact the engineering function by influencing decisions through advice, counsel or facilitating services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency