Citi

Account Manager

• Cultivate and maintain relationships with network partners with the aim of creating new product features for US Consumer Cards
• Work with legal, ops, tech, product teams to develop product pipelines, manage contract negotiations, launch roadmaps to commercialize integrations and provide ongoing vendor oversight
• Provide business development support from a network lens on cobrand opportunities, new card benefits, commerce and new value propositions
• Establish joint goals, ownerships, KPIs for key network initiatives and manage progress through monthly/quarterly business reviews
• Evaluate VAS and advisory offerings from Networks aligned to Citi’s business objectives, and lead workshops / idea explorations sessions with relevant product groups aimed towards commercialization
• Prioritize and project-manage tech book of work related to network enhancements, new capabilities and product launches
• Serve as SME for cards ecosystem including networks, VAS, processors, acquirers across both credit and debit rails
• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as negotiate and make decisions on issues/activities having critical impact/influence on company revenues, capital, or business operations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
• Play key role as senior member of Card Payments and Network Partnerships team

Head of Network Partnerships – Product Commercialization

Financial Planning and Analysis

• Execute daily/weekly/monthly NFRR reporting obligations across Americas Wealth, including preparation, validation, reconciliation, control execution, and documentation.
• Ensure accuracy and completeness across key reporting domains: CAT, Rule 606/605, N‑PX, TRACE, MSRB G‑14, and other Wealth‑linked Americas reports.
• Support Wealth data inputs for global regulatory obligations (e.g., Dodd‑Frank/CFTC, Volcker, EMIR, MiFID/MiFIR, HKMA OTC reporting, SFC/HKMA surveys, MAS statistical reporting, CSSF reporting, CDDP6, UAE BRF-series, etc.).
• Follow approved procedures with precision, updating workpapers, logs, calendars, and filing evidence to audit‑ready standards.
• Perform variance checks, exception reviews, population validation, control sign‑offs, and root‑cause analysis for identified issues.
• Maintain high‑quality, regulator‑ready reporting documentation, including lineage notes, validation results, and procedural references.
• Challenge data, results, and control outputs to ensure reporting quality and detect anomalies before submission.
• Document and validate preventive and detective controls, ensuring alignment with Citi’s NFRR Control Framework and Books & Records standards (e.g., SEC 17a‑4, FINRA 4511).
• Escalate issues promptly, ensuring remediation actions are initiated, documented, and closed with accuracy.
• Conduct RTB‑focused deep‑dive analyses for data breaks or reporting exceptions, ensuring sustainable corrective actions.
• Serve as an RTB subject‑matter authority on NFRR operational requirements, providing guidance to Operations, Technology, Compliance, Legal, Product, and Data partners.
• Prepare evidence, walkthroughs, data explanations, and control narratives for internal/external auditor requests.
• Respond to regulatory inquiries and ad‑hoc requests within tight SLAs, ensuring accuracy and documentation completeness.
• Maintain comprehensive SOPs, control inventories, reporting playbooks, and desk‑level procedures for assigned reports.
• Assist in RTB readiness efforts for new reporting obligations or transitions, including control testing, documentation updates, and parallel run support.
• Provide day‑to‑day coaching and operational guidance to peers, raising capability across the RTB reporting team.

Wealth Operations, Non-Financial Regulatory Reporting Vice President

Product Specialist

• Responsible for the development of product plans, strategies and tactics in coordination with the Product Management team
• Focus on the debit card delivery journey, including card distribution flow and activation processes
• Work closely with digital development teams, vendor management, and customer experience teams
• Identify customer pain points in the card ordering journey and map out changes to address those gaps
• Present the status of the card delivery roadmap to senior management
• Manage the debit card pin delivery experience and work with third party vendors on issues

Debit Card Product Specialist

Analyst

• Supports implementation of fraud risk strategies for consumer and commercial card businesses with decision engine systems in accordance with defined change control procedures and controls
• Assist in the management of business requirements, testing, and implementation of projects impacting fraud decision systems as well as system incidents
• Refine framework for change control risk assessment including evaluation of control gaps within existing processes
• Support Governance process, evaluating historical performance and emerging changes in the environment
• Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities
• Identify data patterns & trends, and provide insights to enhance business decision making capability in business planning, process improvement, solution assessment etc
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
• Collaborate with cross-functional teams to provide strategy recommendations based on data and trend analysis and implement mitigation strategies
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
• Work closely with internal and external business partners in building, implementing, tracking, and improving fraud capture decision strategies
• May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency
• Generate and manage regular and ad-hoc reporting to enable effective monitoring and identification of emerging trends

Senior Analyst, Fraud Business Analytics

Sales Operations Manager

• Manage a team of project managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Partner with senior leadership and key stakeholders to develop performance metrics that measure success against business strategy and corporate goals and lead efforts to set quarterly and annual targets for each metric
• Design and implement sales processes/tools from client acquisition through onboarding and ongoing relationship building
• Partner with global finance team and manage data collection process to ensure data is captured correctly for reporting
• Partner with performance management teams to ensure business performance aligns with overall goals
• Track performance metrics, develop timely business review presentations, and provide stakeholders with analysis of performance, trends, and drivers for performance
• Design end-to-end business and professional development for sales professionals as well as identify performance issues and engage stakeholders to ensure action plans are created to remediate problems
• Communicate/provide additional materials to ensure field can implement and/or execute against key priorities and initiative across lines of business and maintain knowledge of competitor product offerings and advance Citi’s product as leader
• Ensure the focus of risk management, documentation, and compliance as well as the on-going and transfer of expertise across the team
• Complete quarterly analysis of business YTD performance and present business heads with analysis and insights on performance trends

Sales Strategy Manager, SVP

Backend Engineer

• Lead the design and development of complex, high-volume, and low-latency applications
• Architect, build, and maintain efficient, reusable, and reliable Java code
• Develop responsive and interactive user interfaces using React
• Collaborate with product managers, designers, and other stakeholders
• Conduct code reviews, provide constructive feedback
• Implement security and data protection measures
• Perform thorough testing
• Identify and resolve technical issues
• Contribute to continuous improvement of development processes
• Mentor and guide junior developers

Full Stack Java Developer – Vice President

Director

• Manage a team of over 50 FINRA-licensed colleagues responsible for the supervisory oversight of investments sales activity and client suitability across Wealth’s Citigold/Citi Private Client Retail Branch Network
• Establish, maintain, and supervise compliance with applicable securities laws and regulations
• Drive strategic direction of the team and require solid conceptual/practical understanding of supervisory processes
• Drive process enhancement across the Business, Control Partners, Second and Third Lines of Defense
• Be escalation-point for Compliance, Regulatory, Litigation, and HR matters
• Author and implement Written Supervisory Procedures in accordance with FINRA regulations
• Provide supervision of Risk Control team's efforts and assist with prioritizing and addressing roadblocks encountered
• Ensure that emerging risks identified are socialized with key stakeholders and mitigation strategies are in place

Wealth Supervision Head – Director

Project Manager

• Manage a large multi-faceted project/account/campaign
• Own project goals leveraging expertise
• Drive end results of the project
• Organize new challenges and drive business results
• Prepare, maintain, and submit activity/progress reports
• Assess project risk potentials

Project Management Lead, VP

Product Manager

• Execute the product strategy in various markets for all product pillars within Trade and Working Capital Solutions
• Identify market opportunities, emerging trends, and client needs
• Collaborate with Sales, Operations, Technology, and Compliance to implement or enhance products
• Map out local regulations applicable to the product and their impact on monitoring and reporting
• Identify, prioritize, and author product and business requirements/user stories
• Maintain product documentation, ensuring compliance with local regulatory requirements
• Act as a subject matter expert for Trade and Working Capital Solutions products
• Participate in client meetings for feedback
• Assist with ongoing performance and maintenance of products

Trade Product Manager

Operations

• Responsible for the day to day management of executing to milestones and budget on one or more projects.
• Assess creation of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives and confirm project plans meet business needs as described in the project initiation documents.
• Ensure all stakeholders are identified and included in scope definition activities and understand project schedule and key milestones.
• Escalate project risks to the Project Director, or Project Sponsor, when appropriate.
• Ensure vendor performance is monitored and actions taken if performance warrants.
• Provides sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Operations Core Project Lead Analyst

Financial Crime

• Execute initial AML Impact Assessments for USPB projects while validating AML New Product Approval (AML NPA) proposals from various USPB businesses/departments.
• Support Business Sponsors and/or delegate(s) through the end to end AML NPA process.
• Execute control activities to ensure adherence to the Global AML NPA Standard and identify potential breaches.
• Ensure socialization of projects that have AML impact with the appropriate Financial Crimes stakeholders.
• Support development of reference materials/procedures to assist with completion of the AML NPA process.
• Develop strong relationships with key stakeholders across Financial Crimes, ACRM/ICRM, business sponsors, project managers, etc…
• Facilitate condition and commitment (C&C) identification in partnership with Financial Crimes stakeholders.
• Review C&C(s) evidence for closure to ensure completion.

Senior KYC Operations Analyst

Artificial Intelligence

• Coordinate definition of USCC AI vision, target states, roadmap, and operating model
• Develop executive-level presentations and storytelling for the USCC OM&AI portfolio
• Devise and execute a communication plan with central Citi, central OM&AI, and USCC comms teams
• Cultivate an AI-forward culture across all levels of USCC via ideation forums, feedback loops, and engagement
• Partner with Citi Learning to develop and scale AI education and training programs; foster AI fluency across business lines
• Work with USCC AI Leads to ensure effective information sharing and adoption, including coordinated efforts to train users, leaders, and teams on AI tools
• Develop role-based and domain-specific learning paths
• Lead initiatives and workstreams end‑to‑end, including problem definition, root cause analysis, solution development, communication of outcomes, and securing buy‑in for change
• Manage all aspects of stakeholder engagement and “client service,” including planning, prioritizing, and organizing deliverables across multiple concurrent efforts
• Develop and maintain strong relationships with senior leaders and executives across USCC and partner organizations
• Identify opportunities to add value beyond formal scope through proactive insights, enhancements, and continuous improvement
• Efficiently address complex and ambiguous situations, exercising sound judgment and structured problem‑solving
• Balance multiple priorities effectively while meeting timelines and quality expectations
• Act as a subject‑matter expert and trusted advisor for OM&AI communications and change practices
• Operate with limited direct supervision; exercise independence of judgment and autonomy in execution decisions
• Contribute to team effectiveness and development through mentoring, coaching, and participation in recruiting or capability‑building efforts as appropriate
• Appropriately assess risk when making business decisions, with consideration for Citi’s reputation and control environment
• Ensure adherence to applicable laws, rules, regulations, and internal policies, applying sound ethical judgment and escalating issues transparently.

OM&AI Communications and Change Management Lead

• sets the strategic leadership and management of select Partnership Management and Support teams.
• establishes the strategy and directs execution in the management of existing partner relationships and support teams.
• manage internal and external processes as well as cross-functional constituents through critical business partnership processes.
• manage internal business teams to coordinate ongoing partner relationships and projects for existing portfolios.
• work with business teams to identify and develop strategic and tactical initiatives that provide a sustainable competitive advantage in the marketplace.
• coordinate internal processes for successful partner relationships.
• develop internal and external documents to support successful partner projects, initiatives, and tactics.
• identify and develop mutually beneficial relationships internally with senior leadership and other Citigroup businesses to enhance success in growing partner programs and execution on cross-functional initiatives.
• assist in integrating Citigroup product offerings as part of a robust financial solutions package as part of the new business and merger/acquisitions activity.

Director, Business Development, Senior Group Manager

• Provide support to Front Office Sales and Trading around lifecycle management
• Trade handling across equity hedge and swap side, including trade capture/allocation, trade exception clearance and connectivity issue resolution with our tech partners
• Support trade capture management, Front to Back reconciliation and identifying operational risk
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Develop an excellent knowledge of bank related systems.
• Utilize strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders

Delta One Middle Office Associate Analyst

• Design, develop, and implement complex full-stack application systems across the entire software development lifecycle.
• Build scalable microservices using Spring Boot and event-driven patterns, ensuring alignment with cloud-native development principles, containerization (Docker), and orchestration platforms (Kubernetes, OpenShift).
• Develop and maintain RESTful APIs and service-oriented integrations, ensuring high performance, reliability, and secure design through the application of OAuth2, JWT, and encryption standards.
• Monitor and control all phases of development including analysis, design, construction, and testing; proactively identify risks and apply sound engineering judgment to resolve complex technical issues.
• Collaborate with business stakeholders and cross-functional technology teams to gather requirements, recommend advanced programming solutions, and translate business needs into robust technical implementations.
• Define and enforce development standards, operating procedures, and best practices; contribute to post-implementation reviews to validate system design, security posture, and business functionality.
• Optimize application performance through parallel processing, multi-threading, and synchronization strategies; leverage algorithms, data structures, and established design patterns to deliver production-grade solutions.
• Establish and maintain CI/CD pipelines using version control systems (GitHub, Bitbucket) and automation tooling to support continuous delivery and deployment practices.
• Serve as a subject matter expert and technical advisor to senior stakeholders and junior team members; provide mentorship and coaching to less experienced analysts and developers.
• Assess and manage risk in all engineering decisions, ensuring compliance with applicable policies, regulatory requirements, and ethical standards, with full transparency in reporting and escalation.