Implementation Specialist, SaaS Healthcare
Dossier - Digital competency management
Go
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Provide operations support for Account Opening and retail account servicing, including representment processing (100% of time)
- Support the Leadership team in seamless process transitions and Go-Live phases
- Assist Leadership to achieve and maintain workforce occupancy >=95% in Work Force Management systems
- Drive automation, synergy, and process simplification using Value Stream Maps (VSMs) to eliminate at least 8% of MTPs
- Plan and execute cross-training initiatives to enhance team efficiency and Business Continuity resilience
- Cultivate strong stakeholder relationships through regular communication
- Champion and lead initiatives for employee engagement, learning, and development; participate in CSC/LOB/Site and Global activities
- Provide effective backup to immediate supervisor to ensure uninterrupted BAU operations
- Ensure fair, balanced, and client-driven interactions with internal and stateside partners
- Uphold Client Excellence values and prioritize customer needs to deliver superior experiences
- Contribute to automation, reengineering, and rationalization of control and monitoring steps and frequencies
- Identify and mitigate operational risks, prevent loss occurrences, and strengthen process controls
- Develop and mentor team members and contribute to strategic planning, MIS and quality reporting
- Understand upstream and downstream account services processes and analyze operations information to solve problems
Requirements
- 06 – 08 Yrs relevant experience preferred
- Proficient in Microsoft Office & Citi AI Tools
- Lean Certified
- Comprehensive knowledge in Branch and client servicing
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Bachelor’s degree/University degree or equivalent experience
