CITCON

Analyst

• Use 3rd Party Sentry software to complete daily operational deliverables in line with client service level agreements. Primarily activity in positions, trades, credit activity and asset setup/verification.
• Evaluate cash flows, financing and risk associated with Syndicated and Private Loans based on loan covenants.
• Analyze, investigate and resolve issues; prepare reports for assessment and sign off, with respect to Loan activity
• Work directly with Agents and 3rd Party Loan Servicers to validate transactions and holdings.
• Prepare auditable support for bank loan portfolio and cash activity, in preparation for monthly financial statements
• Apply critical thought to existing tools, controls and processes; make recommendations and test solutions
• Support the conversion of any new clients and the migration of tasks from other locations.
• Maintain positive and professional working relationships with clients and other contacts across the function and organization.
• Review and coach junior staff and assist in the resolution of day-to-day issues

Senior Analyst – Fund Services

Vice President

• Provide direction, guidance and mentoring to the team to ensure Service Level Agreements are met in an effective and efficient fashion.
• Escalate client or staffing issues to Senior Management in a timely manner.
• Monitor KRIs and KPIs and discuss with the supervisors to propose mitigating plans around risk and resource constraints.
• Prepare and present the materiality of portfolio risk to Senior Management, with respect to unsupported cash and position differences, as part of the sign off process.
• Act as the point of contact for your team and collaborate with respective stakeholders across the business.
• Lead the migration of tasks from other locations into your team, to ensure of a seamless transition, along with overseeing the conversion or launches of any new clients, as it relates to Loan holdings.
• Actively engage in staff development and succession planning on a regular basis to ensure members of the team are working towards their goals and continuously improving in their roles.
• Implement effective hiring strategies that attract the right candidates to the team, and actively engage in techniques that drive down attrition.

Assistant Vice President, Fund Services

• You will establish and maintain appropriate control environment to ensure the CCL fulfils its depositary obligations.
• You will implement depositary procedures, review programs and checklists, as well as maintain the departmental procedures manual in a standardized format.
• You will review and sign-off on all Depositary related work.
• You will ensure adherence by the team to all policies & procedures.
• You will work with clients to resolve queries and escalate any issues.
• You will prepare and present quarterly board reports.
• You will participate in the on-site inspections of Citco Fund Services (CFS Ireland) Limited, as well as schedule and attend periodic client service meetings with CFS.
• You will provide departmental reporting to management and assist with training, development and motivation of the team to ensure a positive working environment.
• You will assist with compilation of material for SOC testing, on-site reviews and annual audit.
• You will have the opportunity to identify and propose procedural enhancements, as well as assist in the implementation of process improvement initiatives.
• You will keep up-to-date with related business, technical and regulatory developments (incl. AIFMD, UCITS).

Assistant Vice President – Depository Services

Senior Analyst, Fund Services

Administration

• Reviewing work of Investor Relations administration staff and ensuring the rules and representations of the fund are adhered to;
• Proactively managing the team’s daily workflow and ensuring set deadlines are met;
• Completing monthly and ad hoc reports upon request and ensuring a high level of accuracy is achieved at all times;
• Working closely with and supporting Account Manager in ensuring the smooth running of the team and the ongoing adherence to procedures and processes;
• Building and maintaining relationship with the client and acting as an escalation point when Account Manager is unavailable;
• Processing capital transactions over the month end period;
• Updating of NAV, reporting to investors and maintaining share register;
• Assisting auditors and other fund participants and advisors;
• Liaising with investors in relation to anti-money laundering documentation.

Senior Investor Relations Administrator

• This role is responsible for overseeing assigned assistant vice presidents and their respective clusters
• Ensures that the clients within the assigned CFS Mauritius portfolio are satisfied with timelines and quality of the deliverables
• Takes care of executing the company’s strategy and meeting the objectives of the company while ensuring that the policies and guidelines laid down by the company are fully understood and are properly and effectively implemented.
• To centralize control of client service delivery, continuous development of the working model
• To focus on client service level and satisfaction
• To take ownership of issues escalated by the direct assistant vice presidents
• To advocate continuous improvement to achieve operational excellence
• To maintain meaningful relationships with internal and external stakeholders locally and globally
• To monitor and ensure that the assigned teams/assistant vice presidents follow relevant internal Citco policies and workflows.

Vice President, Fund Services

• Perform the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge funds and private equity funds.
• Maintain shareholders registers and acting as transfer agent.
• Processing and confirming subscriptions, redemptions and transfers.
• Communicate with investors.
• Process payments and other transactions.
• Perform all of the investor related services of the Company’s investment fund clients.
• Meet expectations of fund participants, adhering to deadlines, ensuring the rules and representations of the fund are adhered to.
• Complete the daily maintenance of all data and records for the Investor Relations Group which entails, managing the filing system by ensuring transaction and investor records are filed and maintained efficiently and comprehensively.
• Update Investor records on our transfer agency systems, and periodically performing database updates and management.
• Assist auditors and other fund participants and advisers.

Investor Relations Administrator

Operations

• Responsible for Standard extracts requests and support, including investigation and management of file generation or data issues
• Communicate effectively with both internal and external parties to discuss reporting issues. This includes clients, vendors and counterparties addition to internal CFS teams.
• Takes a proactive approach to solving issues, displays initiative and good example by contributing ideas for increased efficiencies and/or automation of the various support procedures.
• Work with Client Integration on the creation of new standard Spos/STRD/Taxlot extracts
• Engage with Data management to ensure correct delivery of standard extracts
• Configure and maintain reporting interfaces as per internal and external business instructions, including investigation and address post-implementation discrepancies as required.
• Safely retire & decommission legacy reports that are no longer required
• Assist Management in design and implementation of workflow processes and improvements.
• Identify opportunities for efficiencies, risk mitigation, standardization and automation and work with managers and team to translate into actionable projects.
• Display strong solving skills. Candidates are required to research problems reported by operations teams to determine if an actual problem exists or if additional training is required. When actual problem exists, they need to find workaround in a timely fashion
• Ability to explain technical concepts to users in terms that can be easily understood.

Data Operations Analyst – Outbound Reporting

Human Resources

• You will be part of the Onboarding Team under the HR Shared Services
• Responsible for managing Offer generation, Offer release
• Front end candidates’ queries on Onboarding processes
• Use Human Resources Information Systems to ensure employee records are updated, where required and are kept confidential
• Adhere to the laid SLAs for each of the processes
• Liaise with TA Partners of respective regions, as and when required
• Undertake regular audits of the work assigned to you to ensure accuracy and completeness
• Follow processes and procedures to ensure operational compliance with local regulations and regulatory requirements

HR Coordinator – Onboarding

Financial Planning and Analysis

• Supervise and develop the financial administration team, including master data setup, revenue recognition, invoicing activities and accounts receivable management
• Ensure accurate and timely processing of financial transactions in compliance with internal policies and external regulations.
• Monitor and report on team performance, identifying opportunities to improve accuracy, speed, and compliance.
• Assist in implementing new systems, tools, and processes that strengthen internal controls and scalability.
• Support cross-functional initiatives aimed at improving workflows, resource utilization, and process efficiency.
• Gather and analyze financial and operational data to identify trends and recommend process improvements.
• Partner with senior leadership on projects that enhance reporting, compliance, and organizational alignment.
• Act as a liaison between finance, operations, and other business units to ensure smooth execution of strategic priorities.
• Maintain and enforce financial policies, procedures, and internal controls.
• Identify opportunities for automation and digital transformation across the organization

VP – Financial Admin and Operational Effectiveness

Financial Crime

• Perform daily tasks and client work, such as documents collection, renaming and storing of the documents, updates the software as the case may be, processing online signatures via docu sign and statutory filings as may be assigned.
• Actively participate in process and client-related training to enhance operational expertise.
• Serve as a subject matter expert in managing data updates in the assigned software and documents management system.
• Maintain consistent, timely, and appropriate communication with both internal teams and external stakeholders.
• Escalate critical issues to senior team members as needed, ensure quick resolution and minimal disruption.
• Noting down the time spent on each assigned work and adding them accurately and promptly on the assigned systems using the correct codes.
• Updating the daily work status on the assigned work trackers along with recording of all the aspects as per established guidelines to uphold quality standards.
• Ensure high-quality deliverables by consistently meeting agreed standards and attaining data accuracy.
• Prioritize and manage tasks effectively while adhering to deadlines and executing data entry activities.
• Collaborate closely with senior team members and participate in cross-training sessions to support project requirements and bulk assignment.
• Reading the Standard operating procedures and following the instructions given under the same.
• Attending organizational trainings and completing the same within the assigned time frame.

KYC Analyst

Accounting Manager

• You will interact with senior management and manage overall client relationships.
• Provide technical accounting/industry knowledge to clients
• Work closely and participate with Business Development and Senior Management teams on marketing pitches and other client presentations
• Work alongside our integration team to establish plans for new client setup and transitions
• Responsible for the coordination of the various Citco groups that serve clients
• Maintain a pro-active customer focus at all times
• Enhance current servicing levels and deliver beyond client expectations
• Coordinate with other operational teams as well as ancillary services groups
• Manage various operational aspects associated with client relationships
• Develop and implement best practice standards and drive towards efficiencies
• Establish and document business contingency plans for all areas of responsibility
• Participate in and lead projects that may be defined from time to time in connection with the continuing expansion and evolution of the business
• Visit clients on periodic basis to evaluate service quality and identify client priorities
• Assist in the resolution of complex client issues
• Participate and ultimately lead client pitches alongside the business development team
• Set challenging team goals and empower people to achieve them
• Keep people focused on critical goals and deadlines through frequent and consistent communication
• Motivate people by creating a high performance environment that is both challenging and exciting
• Promote and support change initiatives within the business
• Actively contribute to corporate initiatives as part of the management team
• Provide staff management support to the managers, assisting them to effectively deal with staff issues
• Actively participate in the recruitment process

Senior Vice President, Fund Accounting – Private Assets

• Setup inbound/outbound file routing jobs in response to requests from internal and external business and technical teams
• Setup all relevant monitoring jobs, alerts and notifications to the appropriate distribution lists in accordance with the requirements and appropriate target audience.
• Liaise with others groups where necessary to ensure all security measures are integrated in all delivery jobs executed by the team.
• Work with brokers, vendors and investment managers to setup FTP accounts and establish connectivity.
• Use key file delivery tools and dashboards to proactively identify failed and missing files and work with brokers, vendors and clients to address issues in a timely manner.
• Respond to file alerts sent to the Data Management and ensure effective action is taken to address the issue highlighted by the alerts.
• Keep user community updated and manage their expectations by proactively providing regular updates about file issues, delays and ETAs.
• Escalate issues or concerns to manager with clean recommendations and solutions.
• You will formulate ad-hoc solutions and workarounds to facilitate file movement and delivery in the short term.
• Support management in identifying, analyzing and implementing process and system improvement initiatives.
• Identify and drive initiatives aimed at reducing file delivery manual work, improving quality of feeds and reducing errors and alerts.
• Work with other connectivity group to align overall process and simplify end-to-end experience for user community.
• Actively engage and keep up to date Data Management policies, trends and emerging themes and share information with the rest of the team.
• Perform other related duties to meet the ongoing needs of the organization.

Operations Analyst – Data Operations

• This is a management level position responsible for managing the daily operations of the MOS team in Mumbai handling treasury (wire), OTC settlements, collateral and trade operations processes on behalf of all clients.
• You will be closely involved in the day-to-day operations.
• You will assist with the continued growth of a best-in-class MOS Mumbai operations team supporting the global MOS team, particularly our North American clients and working alongside our North American MOS teams.
• You will provide oversight & support to AVPs to ensure that the day-to-day operations are completed accurately, timely and mitigate against risk.
• You will coach, develop and provide guidance to AVPs and more junior MOS team members while creating an environment that motivates, rewards, and supports the team.
• People Management – resource planning, performance management & day to day team operations management as well as succession planning.
• Regular Evaluation/Improvement of control environment and risk management processes.
• You will encourage teams to be proactive in identifying potential issues and escalate where appropriate.
• You will be responsible for tracking and managing risk events for the MOS Mumbai team, including accurate and timely incident recording and completion of action plans, providing risk reporting to global stakeholders.
• Initiate & participate in a range of MOS local & global projects and initiatives. Interacting with other Citco global offices and technology groups. You will support the team to ensure projects are planned, coordinated and seen through to completion.

Vice President – Middle Office Solutions

Accountant

• Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge fund clients;
• Consolidation and validation review of functional handovers across teams and locations
• Preparation and/or review of Net Asset Value calculations, financial statements and associated reports
• Valuation of hedge fund portfolio holdings
• Analysis of fund performance and prepare performance/P and L related reports
• Demonstrate ownership of assigned work and ensure timely completion, in line with demanding client service agreements
• Escalate priority issues to supervisor and/or assistant vice president in a timely and detailed manner
• Maintaining day-to-day relationships with Citco Internal COE and non-COE teams including Operational Support, Middle Office, Pricing, Investor Relations and Relationship Management Fund Accounting teams
• Support queries from external parties, including clients, auditors and other advisors
• Maintain a current and thorough understanding of applicable best practice policies and client specific agreements.
• Support training of new fund accountants and on-boarding of new clients and/or funds to Citco
• Assist supervisor and/or assistant vice president as required
• Contribute to team and/or departmental initiatives