CITCON

Operations

• Your primary responsibilities are to ensure that within Real Asset Operations:
• All risks are identified, assessed and managed in line with risk appetite.
• The control environment is well-designed, comprehensive, and effective.
• There is a strong risk culture with high levels of risk awareness.
• Overseeing and supporting senior management to ensure that within Real Asset Operations (i) all risks are identified, assessed and managed, and ii) the control environment is well-designed, comprehensive, and effective. This should be achieved in the context of the business strategy and risk appetite and in line with applicable laws and regulations, internal policies, procedures, and limits.
• Ensuring proactive identification and timely recording and escalation of Risk Issues and Operational Risk Events. Ensuring that root cause is identified and solutions to prevent reoccurrence are identified and implemented (where appropriate). Similarly, ensuring that "read across" of Risk Issues and Operational Risk Events takes place so that learnings from weaknesses identified in one area are applied to all areas.
• Performing deep dive "Risk Reviews" within Real Asset Operations to assess how robustly and comprehensively risks are mitigated and/or investigate potential weaknesses in the control framework. (For example, this could involve an assessment of the design and operating effectiveness of controls in an end-to-end process or in a complete customer journey.)
• Ensuring robust and comprehensive governance of risk and controls within Real Asset Operations. This includes ensuring appropriate visibility of the status of risks and controls owned by Real Asset Operations and escalation of material issues - as well as driving appropriate action from the accountable individuals.
• Providing independent and insightful analysis of the risk and control environment within Real Asset Operations. For example, analysing key risk indicators, key control indicators, risk ratings, control ratings, issues, events, audit findings etc. to identify trends and thematic weaknesses (e.g., unmitigated risks or ineffective controls) that require addressing. Providing guidance on how best to address these concerns.
• Ensuring high levels of risk awareness, good risk management and control design / control operation competencies – underpinned by a strong risk culture throughout Real Asset Operations. (This includes ensuring that all staff operate in accordance with risk policy, comply with relevant regulation and behave in line with the Citco Corporate Code of Ethics.)
• Partnering with Group Risk Management to support Control Testing, Business Continuity Management and the evolution of risk policies and framework.

Senior VP – Real Asset Operations Control Officer

Administration

• Managing assigned portfolio of clients across different foreign jurisdictions, with responsibility of overseeing junior staff and ensuring that clients are meeting their statutory obligations
• Organizing, facilitating and taking minutes of management board and shareholder meetings and / or review minutes prepared by junior colleagues
• Coordinating corporate transactions for companies such as incorporations, liquidations, etc.
• Coordinating and liaising with fund accounting teams, lawyers, notaries for the execution and delivery of legal documents
• Coordinating and/ or monitoring statutory filings with local authorities, completion of KYC requests
• Ensuring corporate records of the companies are up to date
• Continuously reviewing and making recommendations for improvements to the existing processes and procedures
• Following changes in law in relevant jurisdictions which may impact service delivery and ensure that international and/or industry specific legal requirements are met
• Assisting Team Lead in planning and organizing the team work to ensure timely and accurate delivery of services in accordance with agreed deadlines
• Assisting Team Lead with migration or on boarding of clients from other jurisdictions

Supervisor – Senior Corporate Administrator, Corporate Secretarial

Financial Planning and Analysis

• System maintenance activities: New operating units, updating reference information etc.
• Month end close for financial modules
• Bugs/Issues – Where things do not work as expected. Resolution via Service desk, triaged by COE and escalated vie Functional Team, Oracle Support and 3rd Party Managed Support
• Validate Security configurations and involved in Custom role definition/testing
• Delivery of Enhancements/Change/Solutions
• Management of responsible enhancements via JIRA partnering with external partner where applicable for delivery
• Involved in creating system documentation for changes
• Involved in Quarterly testing for Fusion releases
• Execution of System Integration Testing
• Support of UAT: Environment preparation
• Special Projects

Finance System Support, Oracle HCM

• Maintaining and supporting the Oracle Fusion Cloud HCM Modules e.g. Core HR, Oracle Recruitment Cloud, Workforce Compensation, Absence Management, Talent Management.
• Oracle quarterly release review and regression testing.
• Management of enhancements via partnering with internal developers or external partner where applicable, for delivery.
• Maintenance of MC.050 documentation.
• Bugs/Issues – Where things do not work as expected. Manage Service Desk tickets and escalate via Oracle Solutions, Oracle Support and 3rd Party Managed Support where necessary.
• System maintenance activities: New Legal Entities, New Departments, Grades, updating reference information.
• Execution of System Integration Testing.
• Support of UAT: Environment preparation.
• Adherence to Oracle Fusion Cloud governance Framework.
• Basic understanding of the dependencies between the HCM and Finance Oracle Fusion Cloud modules.

Oracle Finance System Support – HCM

Software Engineer

• Provide L3 Yardi support, delivering technical expertise, and driving enhancements for Yardi Voyager modules — ensuring optimal system performance and alignment with business needs.

Senior Yardi Application Developer

Administrative Assistant

• You will intensively coordinate received documents and communicate with team members and managers
• You will assist in a daily office work with preparing various reports and drafts for outgoing and incoming mails/documentation
• You will check, sort and upload client related documents into client and/or internal database following specific rules and instructions
• You will update internal and external databases with up-to-date client information
• You will fulfil other administrative tasks

Trust Administrative Assistant

• Provide direction, guidance and mentoring to the Management team to ensure SLAs are met effectively and efficiently.
• Escalate client or staffing issues to Senior Management in a timely manner.
• Meet regularly with your Managers to review KRIs and KPIs and implement plans to mitigate risk and resource constraints.
• Review and approve the materiality of portfolio risk, with respect to unsupported cash and position differences, as part of the sign off process.
• Act as the lead person for your function and collaborate with respective leaders across the business
• Support the migration of tasks from other locations, to ensure of a seamless transition, along with the conversion or launches of any new clients, as it relates to Loan holdings.
• Ensure the Management team are actively engaged in staff development and succession planning and that they apply effective hiring and retention strategies.
• Familiarize yourself with the wider objectives of the group and demonstrate and awareness and a drive to meet predefined targets.

Vice President, Loan Operations

• Managing assigned portfolio of clients across different foreign jurisdictions, with responsibility of overseeing junior staff and ensuring that clients are meeting their statutory obligations.
• Organizing, facilitating and taking minutes of management board and shareholder meetings and / or review minutes prepared by junior colleagues.
• Coordinating corporate transactions for companies such as incorporations, liquidations, etc.
• Coordinating and liaising with fund accounting teams, lawyers, notaries for the execution and delivery of legal documents.
• Coordinating and/ or monitoring statutory filings with local authorities, completion of KYC requests
• Ensuring corporate records of the companies are up to date.
• Continuously reviewing and making recommendations for improvements to the existing processes and procedures.
• Following changes in law in relevant jurisdictions which may impact service delivery and ensure that international and/or industry specific legal requirements are met.
• Assisting Team Lead in planning and organizing the team work to ensure timely and accurate delivery of services in accordance with agreed deadlines.
• Assisting Team Lead with migration or on boarding of clients from other jurisdictions.

Senior Corporate Administrator – Corporate Secretarial

Vice President

• The role of the Client Integration AVP involves leading projects or elements of large engagements, including client integration, conversions, service delivery changes and sales support. The Client Integration Manager is responsible for managing virtual teams that assist clients in integrating the Citco services into their environment, employing proper information systems, resources, and controls to maximize efficiencies and minimize risk. The role involves dealing with the senior management of all the organizations that interact with Citco Fund Services. The ability to clearly communicate both verbally and written is essential.
• The Client Integration AVP role is part of a global conversion team and may be required to support multiple time zones during large projects.
• Stakeholder in the development of new clients/business
• Request for proposal/information assistance
• Build out of sample portfolios for client pitches and demonstrations
• Direct source of information to Business Development on vendors/conversion/interfaces
• Incoming file testing
• Instruct / extract testing and maintenance
• Standard and custom extract file development (in house / vendor)
• Coordinate with both internal and external stakeholders to ensure all necessary data is captured for client reporting
• OMS vendor migrations
• Responsible for system set up and coordination with third parties for new fund launches
• Contribute to development and testing of Citco’s technology platforms
• Manage external vendor relationships
• Client user setup / permissions
• Work with existing clients on new requirements and process improvements
• Oversight and tracking of project pipeline, project leads, progress and deadlines
• Assist with reporting to senior management
• Assist Finance on invoicing for file maintenance and communication charges

Assistant Vice President, Client Integration – Hedge Funds

Client Services Representative

• Establish professional relationships with clients and other key internal/external parties as required
• Drive strategic communication with clients and negotiate service level agreements (SLA)
• Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
• Develop a broad understanding of Citco business lines and associated product/service propositions
• Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
• Participate and assist with RFP documentation completion and facilitate presentation and demos to prospective clients
• Strong knowledge of multi-asset portfolios inclusive of fund investments.
• Good grasp of Citco’s various techology platforms or the ability to learn quickly.
• Familiar with duties and workflow of the various functional groups that is involved with providing administration to a multi-asset portfolio
• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services; Drive the coordination of new client integrations and existing client launches
• Participate and lead projects in connection with the continuing evolution of the business
• Monitor and manage client SLAs and operational deliverables
• Review client profitability & accounts receivables and address negative trends
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
• Review risk logs and support, co-ordinate and communicate incident resolution as necessary
• Lead operational due diligence reviews and client visits
• Compile periodic board reports, Key Performance Indicators (KPIs) and scorecards for clients; Carry out periodic risk assessments and peer reviews of clients
• Actively maintain client status, commentary and client updates in internal CRM tools
• Provide training and supervision to Managers on the Client Services team.

Vice President, Client Services – Institutional Services

• Supervise, monitor, and review the reporting staff's daily and periodic completed assignments
• Compile and advise on monthly, quarterly, and annual regulatory reports such as Form PF, Form SLT and others
• Contribute to strong relationships through interactions with internal parties, client, and audit firm personnel
• Train staff on established regulations and updated rules, establish department and individual goals, prepare performance evaluations, and direct individual and group staff meetings
• Manage the career development for all Regulatory Reporting Accountants by group and individual training
• Write and/or review various reports related to engagements
• Prepare ad hoc reports for the client upon request
• Troubleshoot fund accounting and client issues
• Attend meetings and trainings to enhance knowledge to be passed down to the Regulatory Reporting Accountants
• Support reporting and fund accounting related duties during peak periods as defined by Senior Manager
• Contribute to identifying, researching, and communicating recent authoritative pronouncements to CFS offices and clients
• Understand engagement economics as it relates to managing budget for individual engagements and projects
• Recognize and communicate potential opportunities for new clients as well as value added service enhancements for existing clients

Manager, Financial Statement and Regulatory Reporting

• Responsible for reviewing books and records
• Preparing simple sub-consolidations if required
• Reviewing and/or preparing financial statements and associated reports, including performance metrics;
• Reviewing periodic management accounts/reporting packs;
• Reviewing and/or calculating carried interest/performance/incentive fees;
• Supervising key processes and other transactions;
• Supervising junior staff, reviewing and signing off on work performed;
• Acting as a primary day-to-day contact with on-shore stakeholders
• Monitor staff progression and identify areas for training and development;
• Assist Senior Vice President to coordinate team to meet recurring and ad-hoc client deliverables, including year-end process with respect to audit timelines, financial statement preparation, regulatory filings, tax services etc.;
• Participating in projects that may be defined from time to time in connection with the continuing expansion and evolution of the business;
• Identifying and escalating any material issues effecting service delivery to the Vice President;
• Any other functions required as part of the business of the Company, and reporting to the Vice President.

Assistant Vice President – Real Assets

Accounting Manager

• Performing the administration / shadow accounting / book keeping of and any services pursuant to administration agreements in respect of a portfolio of institutional clients
• Responsible for Net Asset Value calculation, which includes Cash and Portfolio reconciliations, Income and Expense Accruals, Partner/Shareholder Allocation calculations, prepare and review trial balances.
• Responsible to daily cash and position reconciliations, transaction booking and coordinating with MO to resolve breaks
• Closely working with FA/SFA to meet SLA with high quality of client deliverables
• Good understanding of capital calls, distributions and statements for the PE accounts
• Proactively coordinate with internal operations groups’ viz. Middle office, Pricing, PDS, Investor Relations for smooth internal data flow / resolve breaks / issues to meet client deliverable on timely manner.
• Drive forward continuous improvement, seeking efficiencies while maintaining adequate controls in process. Keep managers abreast of all material issues affecting the NAV production process.
• Train and support team members in their development.
• Assist fund accounting staff to resolve day-to-day issues and contribute to performance management and evaluation efforts alongside the manager.
• Contribute to effective department operations by facilitating cross training of funds across teams, coverage during high volume periods, and dispersing technical and operational knowledge to ensure adoption of best practices
• Actively provide a critical eye to the department’s processes and technology by continually seeking to improve the quality and productivity of internal processes and controls.
• Actively participate in internal meetings and initiatives around operational issues and present possible solutions
• Work alongside the Manager to establish and accomplish team goals.

Supervisor – Fund Accounting, Institutional Services

Pricing Analyst

• Daily data entry and indexing of investor statement information;
• Pricing and preparation of investor portfolio valuations and packages;
• Data maintenance of administrator and investment manager distribution lists;
• Timely communication with internal and external parties where needed via phone or email;
• Demonstrate ownership of assigned tasks and ensure timely completion, in line with client service agreements.
• Escalate priority issues to supervisor and/or manager in a timely and detailed manner.
• Maintain a current and thorough understanding of applicable best practice policies and client specific agreements.
• Contribute to departmental and team initiatives.
• Liaising with other departments in CITCO as required;

Fund Services – Pricing Specialist

• Maintain knowledge of FATCA and CRS (AEOI) regulatory and compliance environment as it impacts service and/or clients; conduct additional research as necessary to resolve internal or external queries.
• Review tax documentation for completeness and regulatory soundness
• Prepare annual AEOI returns for client delivery/approval and submission of same to local jurisdictional tax portals
• Proactively manage daily workflow and ensure set deadlines are met
• Complete monthly and ad hoc AEOI compliance reports upon request and ensure a high level of accuracy is achieved at all times
• Work closely with and support Senior Management in ensuring the smooth running of processes and the ongoing adherence to procedures and processes
• Build and maintain relationships with various high-profile CFS clients globally, acting as a point of contact for all AEOI queries and status requests
• Provide updates for and attend Board of Directors meetings, and ensure all client stakeholders are responded to in a timely manner
• Quality control of AEOI information in TA systems, and liaise with Investor Relations and COE teams on queries of same