Cirque du Soleil Entertainment Group

Communications

• Implement strategy and manage communications for the show’s advertising plan and promotions
• Manage the brand and graphic standards for the show collateral to include: addressing production/graphic issues, press checks and remediation with vendors
• Manage the creation, production and implementation of all Marketing materials for show including printed materials, signage, radio, TV, digital and outdoor advertising
• Monitor the effectiveness of all advertising efforts and make recommendations for revisions, as necessary
• Plan and conduct Public Relations and Media Relations activities
• Coordinate Public and Media Relations activities on- and off-site
• Facilitate communication with show teams, performers and media as needed
• Oversee Marketing Agency and 3rd party contractors, production partners and support teams to drive experiential Marketing initiatives
• Implement partnerships with key brands that align with Blue Man Group to cross promote and expand the brand awareness to identified audiences
• Work with partners, agencies and vendors to manage the development of annual media budgets
• Implement, track and optimize in-market initiatives to drive day-of ticket sales
• Seek out innovative ideas for new marketing activities and potential vendors or partners
• Oversee and direct the pitching of promotions and public relations by PR firm
• Handle press, VIP and celebrity/influencer ticket requests and on-site logistics and coordination
• Act as company spokesperson; represent Blue Man Group at public events and business gatherings
• Research and identify Social Media best practices and relevant brand examples within the space for Marketing initiatives

Marketing and Communications Manager

Manager

• Lead various aspects of the implementation of HR technology solutions, from planning through knowledge transfer, while maintaining continuous communication with stakeholders at all levels to ensure clear understanding and alignment.
• Gather, clarify and document business requirements for projects, improvements and maintenance initiatives, and analyze impacts from user, process, technology and organizational perspectives.
• Contribute to the evolution of our Talent systems roadmap to identify technological solutions aligned with our organizational objectives and Talent strategy.
• Identify and implement process improvements to advance the digitalization of the employee experience.
• Ensure seamless integration between our Talent ecosystem and the broader Cirque ecosystem.
• Support the development of HR analytics and promote a data-driven decision-making culture.

Compensation and HRIS Manager

Operations

• Serve as the CRM team's representative and liaison with all sales and marketing teams
• Understand business needs and maintain ongoing communication
• Support development of the overall CRM strategy
• Propose tailored relationship-marketing campaign plans
• Apply creative data analysis and recommend solutions
• Oversee execution of relationship-marketing campaign plans
• Coordinate with content teams and internal stakeholders
• Produce performance reports and measure campaign effectiveness

Head of Commercial Operations

Producer

• En tant que stratège du courriel, vous serez responsable d'aider l'équipe CRM à créer des relations entre les fans et les marques du Groupe Cirque du Soleil, au bon moment et pour les bonnes raisons.
• Vous serez appelé à participer à l'exécution des plans de communication pour les productions et les initiatives existantes, en particulier pour les spectacles résidents tels que ceux de Las Vegas.
• Votre expérience en marketing relationnel, votre connaissance des données clients et de l'analyse numérique vous permettront de recommander de nouvelles stratégies et de nouveaux processus pour maximiser les avantages de la base de données et des campagnes email (principalement) et numériques.
• Communiquer et agir à titre de représentant de l'équipe CRM pour toutes les équipes de vente/marketing (spectacles résidents et autres marques du Groupe Cirque du Soleil);
• Comprendre leurs enjeux commerciaux. Assurer une communication continue avec le reste de l'équipe CRM et Marketing pour comprendre la vision, les objectifs et les contraintes numériques des différents groupes;
• Aider à la poursuite du développement de la stratégie CRM globale;
• Comprendre les objectifs marketing, les indicateurs clés de la base de données, les calendriers des campagnes ainsi que les contraintes opérationnelles de l'équipe et des partenaires;
• Proposer un plan de campagne de marketing relationnel adapté avec une évaluation du retour sur investissement attendu;
• Être créatif en proposant des solutions basées sur l'analyse des données disponibles, des opportunités commerciales et des cycles de vie des clients afin de produire un plan de segmentation de base de données optimal qui stimulera les ventes et la fidélisation tout en assurant à nos clients une expérience numérique à la hauteur de nos spectacles haute qualité;
• Superviser l'exécution du plan de campagne de marketing relationnel (construire et déployer des campagnes d'e-mails dans l'outil Salesforce);
• Coordonner avec les différentes équipes de contenu et les clients internes pour assurer un support de qualité optimale;
• Produire des rapports de résultats, mesurer la performance et le retour sur investissement de nos différentes campagnes, y compris les tests, ainsi que réaliser des post-mortems de campagnes.

Executive Creative Producer

Sales

• Drive ticket revenue
• Grow brand
• Develop audience across theatrical productions
• Lead Sales, Marketing, and Revenue Management teams

Head of Sales – Marketing

Marketing

• Mettre à jour les informations dans les différents systèmes (tableaux des ventes, outils de planification, etc.).
• Mettre en place et gérer les courriels CRM dans le système pour tous les marchés et avec les principaux intervenants internes.
• Soutenir les activités de marketing et de promotion ainsi que les projets spéciaux en assurant la liaison avec les divers services du Cirque, les agences, les promoteurs et les tierces parties.
• Agir à titre d'agent de liaison pour l'exécution des initiatives de communication de la DST à l'échelle nationale en collaboration avec le Directeur marketing, les Gestionnaires marketing, le Chef de la marque, du graphisme et du contenu, et d'autres équipes internes.
• Assurer la liaison avec la billetterie afin de fournir des liens et des outils pour les billets avec nos agences externes.
• Émettre et distribuer des billets de spectacles à divers partenaires d’affaires.
• Traiter les commandes de produits dérivés et les expéditions pour les activités promotionnelles.
• Gérer des processus financiers pour le département, y compris la demande/l'envoi de factures et le suivi des paiements, ainsi que la coordination générale du budget.
• Travailler sur des projets de recherche selon les besoins.
• Autres tâches confiées par le Chef de la marque, le Directeur marketing et les Gestionnaires marketing.

Marketing Coordinator

Executive Assistant

• Independently perform a variety of advanced administrative tasks.
• Manage the calendar of the Chief Executive Officer – Show Operations.
• Organize and coordinate meeting logistics.
• Coordinate business travel, expense reports, and all travel logistics for the Chief and certain division directors.
• Draft communications, correspondence, and various documents in French and English.
• Prepare minutes for certain meetings of the Chief Executive Officer – Show Operations.
• Coordinate logistics for special professional and social occasions (conferences, forums, events, galas, etc.) that require the Chief's attendance.
• Provide administrative support to the Leadership team.
• Contribute to various Talent and Revenue projects and programs.
• Coordinate the sending of invitations for various activities (employee premieres, celebrations, ...).
• Coordinate the distribution of Ovation gifts.
• Liaise with the various departments and divisions of Cirque du Soleil.

Insurance

• Prepare, analyze and send eligibility reports to the various insurers on a weekly basis.
• Coordinate, prepare, analyze and submit payroll declarations to the different insurers.
• Coordinate, prepare, analyze and submit various in-year audits with the different insurers.
• Coordinate with internal stakeholders, prepare and annually submit information required by the ACA (Obamacare) in the USA.
• Verify compliance of life insurance beneficiary forms for touring productions and follow up as needed.
• Coordinate with the advisors responsible for cases to open claims with insurers for both workplace accidents and personal disability files.
• Validate certain payroll files related to disabilities and workplace accidents.
• Coordinate COBRA payments for touring productions.
• Process payments for various invoices and reconcile departmental credit card statements.
• Manage the CNESST mailbox as well as the department’s email inbox (triage).
• Coordinate medical assessments (schedule appointments, complete and forward required documents to the medical expert and the employee).
• Train and guide internal stakeholders on all aspects of disability and insurance management.

Coordinator – Health Management and Insurance

• Develops and implements dynamic pricing strategies for all merchandise and FOH categories, adapting to attendance, market fluctuations, and demand.
• Analyzes regular sales data to identify revenue opportunities, margin improvements, and inventory optimization.
• Creates and oversees maintenance of KPI dashboards (revenue per person, sell-through rate, conversion, gross margin, etc.) to support data-driven decision making.
• Collaborates with product development and planning teams to define product assortments aligned with the show's intellectual property, audience demographics, and market behavior.
• Aligns in-store presentation, pricing, and promotional strategies with overall brand storytelling and revenue objectives.
• Works with the product development team to assess cost of goods sold (COGS) and market benchmarks to inform pricing decisions, ensure sustainable margins, and identify opportunities to optimize product value.
• Oversees inventory turnover, replenishment, and end-of-life management to reduce stock write-downs and support revenue recovery initiatives.
• Partners with site managers and guest experience leads to balance staffing models, attendance patterns, and customer flow for optimal sales conversion.
• Coordinates A/B tests for pricing scenarios, promotions, and product bundling to identify the most effective revenue levers.
• Implements and maintains price elasticity models to inform data-driven decisions for new product launches and market-specific adjustments.
• Collaborates with digital and finance teams to build automated tools that enable real-time price optimization and revenue forecasting.
• Works with warehouse operations to ensure on-time deliveries and product availability across global sites.
• Represents FOH Revenue & Merchandise in business reviews and strategic planning sessions, presenting actionable insights and recommendations.
• Leads and empowers FOH retail teams and support staff, fostering accountability and performance.
• Works cross-functionally with product development, brand, warehouse, and logistics teams to ensure a consistent customer experience and brand presentation.

Senior Analyst, Marketing and Revenue Analytics

Conversion Rate Optimizer

• Develops and implements dynamic pricing strategies across all merchandise and FOH categories, adjusting for attendance, market fluctuations, and demand.
• Analyzes regular sales data to identify revenue opportunities, margin expansion, and inventory optimization.
• Establishes and maintains KPIs dashboards (revenue per person, sell-through rate, conversion, gross margin, etc.) to support data-driven decision-making.
• Collaborates with product development and merchandising planning teams to define product assortments aligned with the show's intellectual property, audience demographics, and market behavior.
• Aligns in-store presentation, pricing, and promotional strategies with the overall brand narrative and revenue objectives.
• Partners with product development to assess cost of goods sold (COGS) and market benchmarks to inform pricing decisions, ensure sustainable margins, and identify product value optimization opportunities.
• Oversees stock rotation, replenishment, and end-of-life management to minimize inventory write-downs and support revenue recovery initiatives.
• Works with site managers and guest experience leads to balance staffing models, attendance patterns, and guest flow for optimal sales conversion.
• Coordinates A/B tests for pricing scenarios, promotions, and product bundling to identify the most effective revenue levers.
• Implements and maintains price elasticity models to inform data-driven decisions for new product launches and market-specific price adjustments.
• Collaborates with digital and finance teams to build automated tools that enable real-time price optimization and revenue forecasting.
• Partners with warehouse operations to ensure timely deliveries and product availability across global sites.
• Represents FOH Revenue & Merchandise at business reviews and strategic planning sessions, presenting actionable insights and recommendations.
• Leads and empowers FOH retail teams and support staff, fostering accountability and performance.
• Works cross-functionally with product development, branding, warehouse, and logistics teams to ensure a consistent customer experience and brand presentation.

Senior Analyst, Conversion Rate Optimization, CRO

Creative Strategist

• Develop impactful pitch decks and proposals leveraging data, strategy, creative ideation and available assets
• Work cross-functionally across strategy, activation and sales teams to gain manage the pre-sales process from initial pitch to revisions through to sale
• Maintain an in-depth working knowledge of Cirque du Soleil IP, residency and touring shows, artist network/talent and all offerings provided to brand partners
• Research categories and brand-specific activities, presenting briefs, strategic insights and relevant considerations that will impact sales activity
• Stay on top of the latest trends to think outside the box on new programs and offerings that deliver value to brands and revenue for Cirque
• Deliver consistent, premium results and ensure consistency across all departmental materials and messaging
• A willingness and desire to present and sell-through custom programs and ideas, both internally to sales and leadership, and externally to clients of all levels.

Analyst

• Support Talent operations by ensuring continuity, integrity and protection of data across Talent systems while maintaining overall information governance.
• Provide ongoing support for user requests related to Talent systems, including data management, reporting and bulk data imports.
• Manage minor and moderate incidents related to Talent systems, ensuring timely resolution, effective user support and appropriate escalation when needed.
• Collaborate with stakeholders to help resolve incidents impacting the broader ecosystem, including issues related to replication and integration of Talent data across systems.
• Analyze business needs and recommend technology solutions following best practices; lead implementation activities including analysis, configuration, testing and deployment.
• Ensure that system access rights and permissions are properly granted, managed and documented in accordance with internal policies.
• Support the production of Talent dashboards to enable operational and strategic decision-making.
• In collaboration with stakeholders, coordinate and support the execution of year-end processes.
• Contribute to the development and updating of documentation.