CIBC US

Production Engineer

• Provide investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application
• Maintain, prioritization and addressing to respective CIBC technology groups and vendors
• Maintain the production applications and day-to-day operational activities
• Manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts
• Investigate, define operational issues and prioritize based on severity, risk and/or strategic business needs
• Manage issue logs and Contact Centre requests
• Design and implement solutions to prevent recurrence
• Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients
• Act as subject matter expert in the assessment of impacts for planned system changes and projects
• Develop and maintain productive relationships with Technology, QA, Project team and others
• Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards
• Investigate, research and provide recommendations on issues and system outages

Senior Production Support Engineer

Bilingual

• Respond to incoming inquiries/requests from credit card clients regarding disputes
• Make outbound calls to resolve disputes and request additional information
• Gather information per Visa and MasterCard regulations to support chargebacks
• Request and send customer correspondence and follow up
• Resolve credit card application inquiries and process credit limit changes
• Participate in 5 weeks of training (in-class and on-the-job)

Contact Centre Representative, Disputes, Credit Cards – Bilingual

Events

• Virtual information and networking session for CIBC Alternate Solutions Group for Summer 2026 recruitment
• Event on Sep 18, 2025 from 4:00PM–5:00PM EST via Microsoft Teams
• Invite-only; selected attendees receive email with Teams link
• Opportunity to network with industry leaders and Capital Markets Early Talent Team
• Learn about ASG: fintech-focused capital markets solutions group within CIBC
• Selection limited; sign-ups close Sep 14, 2025 at 11:59PM EST

Senior Production Support Engineer

Contact Centre Representative, Disputes, Credit Cards – Bilingual

Information Session