ChristianaCare

Supply Chain

• Responsible for planning, executing, and monitoring the end-to-end materials management across all ChristianaCare facilities.
• Overseeing inventory management, hospital operations, PAR supply rooms management, perioperative / HVIS material management, and efficient business processes for inbound / outbound deliveries.
• Developing, driving, and meeting key strategic objectives to ensure the ChristianaCare system and Supply Chain vision extends to all Supply Chain Operations.
• Driving achievement of key strategic objectives and Supply Chain operational goals, including optimizing distribution channels, and processes; building competitive inventory & logistics infrastructure; tracking and actioning on performance metrics; and driving continuous improvement.
• Creating, implementing, and managing a strategic plan and policies for inventory management, replenishment, and logistics.
• Establishing a customer-service driven culture focused first and foremost on meeting product needs of caregivers with clear communication channels.
• Creating an effective working relationship between purchasing, clinical staff, facilities, infection control, transportation and vendors that supports the process of quality patient care.
• Overseeing processes and policies of WMS and ERP system from a business user viewpoint and liaising with Business Support and Analytics team to suggest system improvements.

Senior Director, Supply Chain Operations

Billing Specialist

• Responsible for submitting all charges and follow-up on all third party balances.
• Reviews registration documents to ensure accuracy.
• Assigns appropriate payer plans to facilitate billing and updates registration information when necessary.
• Reviews all encounter documents for completeness and proper CPT4/ICD10 coding as it relates to physician billing.
• Reviews Soarian worklists to ensure claims have all necessary billing information.
• Performs follow-up with insurance carriers to obtain payment status and resolve claim issues.
• Submits the appropriate documentation to third party payers to secure payment on claims.
• Reviews payment vouchers to ensure proper reimbursement.
• Resolves patient insurance discrepancies with office staff at physicians’ offices.
• Review and submit CMS1500 forms to third party insurance companies.

Physician Billing Representative – Revenue Cycle

Administrative Assistant

• manage incoming and outgoing mail
• scan and index documents
• maintain organized workflows
• assist with data entry and record-keeping

Revenue Cycle Administrative Coordinator II

Medical Billing and Coding

• Responsible for accurate and timely assignment of ICD 10 CM/PCS and HCPCS/CPT codes
• Reviews and interprets Inpatient, Outpatient, Ancillary, Diagnostics and Emergency Medicine records
• Performs coding and abstracting tasks to support data quality and statistics
• Utilizes information on diagnostic reports to accurately code patient charts
• Abstracts pertinent data, determines, and sequences codes for diagnoses and procedures
• Utilizes coding system to calculate inpatient encounters
• Submits timely, accurate, and concise daily productivity reports

Coder III

• Responsible for accurate and timely assignment of ICD 10 CM/PCS and HCPCS/CPT codes.
• Payment group classification assignment and data abstraction for reimbursement purposes.
• Reviews and interprets Inpatient, Outpatient, Ancillary, Diagnostics and Emergency Medicine records.
• Performs coding and abstracting tasks to support data quality and statistics.
• Utilizes information on diagnostic reports to accurately code patient charts.
• Works within service line structure based on patient type.
• Provides all necessary coded and abstracted information required for final coding and billing.

Manager

• Responsible for operational management, stabilization, and optimization of Professional Billing locations
• Define efforts and focus areas to address denial root causes in collaboration with PB Revenue Cycle Managers
• Serve as primary contact for providers and staff to answer coding questions
• Develop, implement, and oversee effective operational policies within PB Revenue Integrity

Manager, Revenue Integrity

Accountant

• Facilitates and completes the monthly financial statement close process in Workday Financials.
• Prepares month-end financial statements and reports in accordance with GAAP.
• Prepares year-end financial statements and reports in accordance with GAAP.
• This includes the preparation of a complete set of financial statements (Balance Sheet, Income Statement, Statement of Changes in Net Assets, and the Statement of Cash Flows) with accompanying notes.
• Assists with the preparation for the financial statement audit.
• Assists in the review of certain journal entries and account reconciliations.
• Performs financial statement analysis and reports on variances as part of the financial statement close process.
• Subject matter expert in Workday Financials, including Endowments, Banking, and Accounting modules.
• Subject matter expert in accounting for complex transactions of the business, including patient accounts receivable, investments, donor restricted contributions, debt, joint ventures, etc.
• Responsible for generating accurate consolidated financial statements.
• Suggests ways to improve current business processes and actively utilizes Workday Community.
• Develops and maintains an effective internal control structure.
• Assists with preparation of the Form 990 and performs research on tax issues as needed.
• Assists with the interpretation and implementation of new accounting standards.
• Performs ad hoc assignments / special projects involving detailed research.
• Prepares and reviews general ledger entries.
• Performs and reviews general ledger account reconciliations.
• Generates reports from the general ledger accounting system.
• Develops and maintains supporting documentation for all aspects of job functions.
• Stays abreast of new accounting standards and relevant regulatory updates.
• Will, on occasion, be required to work overtime.

Senior Accountant

Analyst

• Lead the implementation and configuration of the Epic Willow Inpatient Pharmacy module, ensuring it meets the specific needs of clinical departments.
• Conduct detailed workflow analysis to understand current processes and identify areas for improvement using the Epic system.
• Customize the Epic Willow Inpatient Pharmacy module to align with the clinical and operational requirements.
• Ensure the effective implementation and optimization of Interfaces and OurPractice Advisories to enhance real-time clinical documentation, patient monitoring, and workflow efficiency for healthcare providers.
• Develop and execute comprehensive test plans to validate the functionality and performance of the Epic Willow Inpatient Pharmacy module.
• Provide training and support to end-users, including pharmacists, nurses, and administrative staff, to ensure effective use of the Epic system.
• Identify and resolve issues related to the Epic Willow Inpatient Pharmacy module, working closely with IT and clinical teams to troubleshoot and implement solutions.
• Create and maintain detailed documentation of system configurations, workflows, and training materials.
• Collaborate with cross-functional teams, including IT, clinical staff, and project managers, to ensure successful project delivery.
• Utilize best practices and methodologies for Epic implementations, ensuring compliance with healthcare regulations and standards.

Inpatient Pharmacy Analyst

Human Resources

• Serve as a point of contact for employee inquiries and concerns related to workplace policies, procedures, and practices.
• Provide guidance and support to managers and employees on performance management, disciplinary actions, and conflict resolution.
• Mediate and resolve employee disputes and grievances in a fair and impartial manner.
• Develop and implement strategies to improve employee morale and engagement.
• Collaborates with operational management to achieve Christiana Care business objectives such as change leadership and retention initiatives.
• Conduct thorough and impartial investigations into employee complaints, including allegations of harassment, discrimination, and policy violations.
• Prepare detailed investigation reports and recommend appropriate corrective actions.
• Ensure compliance with all applicable federal, state, and local labor laws and regulations.
• Maintain accurate and confidential employee records.
• Conduct exit interviews, and analyze the data for trends and improvement opportunities.
• Develop, revise, and communicate employee relations policies and procedures.

Employee Relations Specialist

Pharmacist

• Act as a centralized point of contact for patients and caregivers across assigned clinical pharmacy programs
• Triage patient needs (e.g., lab coordination, medication access, refills) and escalate clinical concerns appropriately
• Conduct proactive patient outreach to support therapy initiation, adherence, follow-up, and continuity of care
• Facilitate primary care visits by collecting medication histories and ensuring accurate EMR documentation
• Support Anticoagulation Center workflows, including INR monitoring, follow-up coordination, and results routing
• Provide coverage for anticoagulation workflows in the absence of the Medical Technician
• Assist with patient onboarding, engagement, and transitions of care, including scheduling support
• Manage medication access processes, including prior authorizations, reauthorizations, benefit investigation, step therapy, and appeals
• Identify and resolve barriers to medication access to avoid delays or interruptions in therapy
• Partner with Primary Care pharmacists on population health initiatives and quality metrics
• Collaborate closely with care team members to ensure efficient workflows, clear handoffs, and role clarity
• Maintain accurate and timely EMR documentation, worklists, and tracking of patient care issues
• Participate in process improvement initiatives to enhance operational efficiency and patient outcomes
• Practice within scope and escalate clinical decisions to pharmacists as appropriate

Pharmacy Technician II – Anticoagulation, Ambulatory Pharmacy

• Lead the implementation and configuration of the Epic Willow Inpatient Pharmacy module, ensuring it meets the specific needs of clinical departments.
• Conduct detailed workflow analysis to understand current processes and identify areas for improvement using the Epic system.
• Customize the Epic Willow Inpatient Pharmacy module to align with the clinical and operational requirements.
• Ensure the effective implementation and optimization of Interfaces and OurPractice Advisories to enhance real-time clinical documentation, patient monitoring, and workflow efficiency for healthcare providers.
• Develop and execute comprehensive test plans to validate the functionality and performance of the Epic Willow Inpatient Pharmacy module.
• Provide training and support to end-users, including pharmacists, nurses, and administrative staff, to ensure effective use of the Epic system.
• Identify and resolve issues related to the Epic Willow Inpatient Pharmacy module, working closely with IT and clinical teams to troubleshoot and implement solutions.
• Create and maintain detailed documentation of system configurations, workflows, and training materials.
• Collaborate with cross-functional teams, including IT, clinical staff, and project managers, to ensure successful project delivery.
• Utilize best practices and methodologies for Epic implementations, ensuring compliance with healthcare regulations and standards.
• Review and validate medication orders and treatment protocols within the Epic Willow Inpatient Pharmacy module to ensure accuracy and compliance with clinical guidelines.
• Monitor and evaluate patient outcomes and medication use to identify trends and areas for improvement in inpatient care.
• Provide clinical expertise in the development and implementation of pharmacy-related policies and procedures.
• Collaborate with the pharmacy department to ensure seamless integration of medication management within the Epic system.
• Participate in multidisciplinary team meetings to discuss patient care plans and provide pharmacological insights.
• Stay current with advancements in pharmacy practice and technologies to ensure the Epic Willow Inpatient Pharmacy module reflects the latest standards of care.

Inpatient Pharmacist

• Directly lead and manage a team of Epic analysts ensuring team alignment and effective support during and post implementation
• Lead and manage the enterprise-wide implementation and integration of cross-application support areas including data courier admin/environment release management, interface (Bridges), and conversions
• Manage project scope, schedule, budget, and quality of the cross-application support implementation and performance
• Set clear expectations for team members and define their roles at each project phase
• Collaborate with the VP and project managers, program leads, governance groups, and integrated workgroup to coordinate activities to ensure alignment on cross-functional workflow and content, facilitating seamless integration across the project and addressing interdependencies effectively
• Advise and coach team members on project issues, key success factors, and lessons learned
• Reinforce the importance of the cross-application support project with executives and the VP, providing consistent communication to the project team
• Appropriately match team member skills to team responsibilities
• Lead and manage the cross-application support project from an organizational perspective while attending to detailed tasks
• Serve as a point of contact for cross-application areas
• Identify and troubleshoot issues related to data courier admin, environment release management, interfaces, and conversion
• Lead workflow design, build and test cross-application solutions, and analyze technical issues associated with Epic software
• Act as a liaison between organizational needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Collaborate with Epic representatives, the organization's business community, and end users to ensure the cross-application support system meets the organization's business needs regarding project deliverables and timeline
• Develop an understanding of operational needs to set the direction for the organization's cross-application workflows
• Lead training and work with end users to ensure effective use of cross-application support tools
• Review the status of cross-application support projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Own integrated efforts that span multiple applications such as security, data courier admin, environment release management, interfaces, and conversion

Senior Manager – Cross Application Support

Support Engineer

• Support and maintain in-house computer systems, desktops, peripherals and telephony systems.
• Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal performance.
• Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, telephony, mobile devices, clinical IT devices including nurse call, TV Systems, networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC/Printer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC, Server and/or hardware problems.
• Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Recommend, schedule, and perform PC/Server, hardware and peripheral equipment improvements, upgrades, and repairs.
• Support development and implementation of new computer projects and new hardware installations as well as telecom hardware.
• Liaise with third-party support and equipment vendors where required.
• Document troubleshooting information in the incident management application to ensure problem determination/resolution methods are efficient and reliable.
• Utilize and enhance the knowledge base of technology and application information, and ensure documentation is up to date.
• Identify and pursue opportunities for improving customer service.
• Identify problem trends and look for root cause of problems, rather than applying short-term fixes.
• Ensure PC Hardware is implemented by standard guidelines and at the expectation of the customer and within service level commitments.
• Support internal telecom environment, including configuration and wiring of telephony systems.

Associate Computer Support Analyst

• Oversee all operational aspects of the Center for Virtual Health
• Managing caregivers, budgeting, implementing policies, procedures, and standard operating procedures (SOPs)
• Ensuring quality patient care
• Direct supervision of RNs and providing directions to Paramedics, Contract Staff, Providers
• Coordinate with other healthcare professionals and departments
• Conduct routine chart audits and rounds on nurses and patients
• Responsible for unit time schedule and managing conflicts
• Fostering a positive work environment
• Conducting interviews and hiring of caregivers
• Implementing and adhering to policies/procedures/SOPs

Manager – Virtual Nursing

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Senior Director, Supply Chain Operations

Physician Billing Representative – Revenue Cycle

Revenue Cycle Administrative Coordinator II

Coder III

Coder III

Manager, Revenue Integrity

Senior Accountant

Inpatient Pharmacy Analyst

Employee Relations Specialist

Pharmacy Technician II – Anticoagulation, Ambulatory Pharmacy

Inpatient Pharmacist

Senior Manager – Cross Application Support

Associate Computer Support Analyst

Manager – Virtual Nursing

Senior Net Revenue Analyst