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Pharmacy Technician II – Anticoagulation, Ambulatory Pharmacy
ChristianaCarePharmacy Technician II supporting ambulatory pharmacy services including anticoagulation and primary care programs at ChristianaCare. Managing medication access and supporting patient-centered care in a hybrid role.
About the role
Key responsibilities & impact- Act as a centralized point of contact for patients and caregivers across assigned clinical pharmacy programs
- Triage patient needs (e.g., lab coordination, medication access, refills) and escalate clinical concerns appropriately
- Conduct proactive patient outreach to support therapy initiation, adherence, follow-up, and continuity of care
- Facilitate primary care visits by collecting medication histories and ensuring accurate EMR documentation
- Support Anticoagulation Center workflows, including INR monitoring, follow-up coordination, and results routing
- Provide coverage for anticoagulation workflows in the absence of the Medical Technician
- Assist with patient onboarding, engagement, and transitions of care, including scheduling support
- Manage medication access processes, including prior authorizations, reauthorizations, benefit investigation, step therapy, and appeals
- Identify and resolve barriers to medication access to avoid delays or interruptions in therapy
- Partner with Primary Care pharmacists on population health initiatives and quality metrics
- Collaborate closely with care team members to ensure efficient workflows, clear handoffs, and role clarity
- Maintain accurate and timely EMR documentation, worklists, and tracking of patient care issues
- Participate in process improvement initiatives to enhance operational efficiency and patient outcomes
- Practice within scope and escalate clinical decisions to pharmacists as appropriate
Requirements
What you’ll need- High school diploma or equivalent required
- Pharmacy Technician Certification Board (PTCB) certification required
- At least 3 years of pharmacy technician experience in retail, specialty, ambulatory care, or managed care setting
- Strong experience with prior authorizations and appeals preferred
- Experience in a clinic setting or team-based care model with pharmacists preferred
Benefits
Comp & perks- Incredible Work/Life benefits including medical/dental/vision insurance coverage on your first day of employment
- paid PTO
- retirement plans
- twelve weeks of paid parental leave
- annual membership to care.com
- access to backup care services for dependents through Care@Work
- retirement planning services
- financial coaching
- fitness and wellness reimbursement
- great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medication accessprior authorizationsreauthorizationsbenefit investigationstep therapyappealsINR monitoringEMR documentationpatient onboardingclinical pharmacy programs
Soft Skills
communicationcollaborationproblem-solvingpatient engagementorganizational skillsteamworkprocess improvementpatient outreachattention to detailrole clarity
Certifications
Pharmacy Technician Certification Board (PTCB)