Senior Manager – Cross Application Support

ChristianaCare

Senior Manager managing enterprise-wide Epic system implementation and cross-application support. Leading a team of analysts to ensure effective execution of the system that meets organizational needs.

Posted 5/20/2026full-timeWilmington • 🇺🇸 United StatesSenior💰 $135,720 - $217,172 per yearWebsite

About the role

Key responsibilities & impact

Directly lead and manage a team of Epic analysts ensuring team alignment and effective support during and post implementation
Lead and manage the enterprise-wide implementation and integration of cross-application support areas including data courier admin/environment release management, interface (Bridges), and conversions
Manage project scope, schedule, budget, and quality of the cross-application support implementation and performance
Set clear expectations for team members and define their roles at each project phase
Collaborate with the VP and project managers, program leads, governance groups, and integrated workgroup to coordinate activities to ensure alignment on cross-functional workflow and content, facilitating seamless integration across the project and addressing interdependencies effectively
Advise and coach team members on project issues, key success factors, and lessons learned
Reinforce the importance of the cross-application support project with executives and the VP, providing consistent communication to the project team
Appropriately match team member skills to team responsibilities
Lead and manage the cross-application support project from an organizational perspective while attending to detailed tasks
Serve as a point of contact for cross-application areas
Identify and troubleshoot issues related to data courier admin, environment release management, interfaces, and conversion
Lead workflow design, build and test cross-application solutions, and analyze technical issues associated with Epic software
Act as a liaison between organizational needs and Epic implementation staff
Maintain regular communication with Epic representatives, including participating in weekly project team meetings
Collaborate with Epic representatives, the organization's business community, and end users to ensure the cross-application support system meets the organization's business needs regarding project deliverables and timeline
Develop an understanding of operational needs to set the direction for the organization's cross-application workflows
Lead training and work with end users to ensure effective use of cross-application support tools
Review the status of cross-application support projects and issues on an ongoing basis with leadership
Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Own integrated efforts that span multiple applications such as security, data courier admin, environment release management, interfaces, and conversion

Requirements

What you’ll need

Bachelor's degree in a related field (e.g., Healthcare Administration, Information Technology, Business Administration, or a related discipline) OR 7 years of relevant experience in lieu of bachelor’s degree.
Advanced degree (e.g., Master's in Healthcare Administration, MBA, or related field) is preferred.
6-8 years of experience with Epic systems or similar EHR platforms in areas such as security, data courier administration, environment and release management, interfaces, and conversion.
Minimum of 4 years of experience in a leadership or supervisory role managing a team of analysts in the Cross Application areas.
Epic Certification in one of the Cross Application areas such as Data courier administration, Bridges, preferred.

Benefits

Comp & perks

Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out.
12-week paid parental leave
Tuition assistance
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Epic systemsEHR platformsdata courier administrationenvironment release managementinterfacesconversionworkflow designproject managementbudget managementquality assurance

Soft Skills

leadershipteam managementcommunicationcollaborationcoachingproblem-solvingorganizational skillsexpectation settinginterpersonal skillsadaptability

Certifications

Epic Certification