CHEP

Product Manager

• You'll be responsible for defining, developing, and executing the product strategy for region-specific IT products and business solutions.
• Collaborate with engineering, design, and marketing teams to drive product development, ensuring alignment on features, timelines, and quality standards while facilitating effective communication between stakeholders.
• Gather requirements from stakeholders, prioritize features, and communicate progress and updates effectively.
• Conduct market and competitive analysis to inform product decisions and identify opportunities for innovation.
• Develop and monitor key performance indicators (KPIs) to assess product performance and success.

Lead Product Manager, Americas

Customer Support

• Lead the resolution of complex and critical customer inquiries
• Collaborate with internal stakeholders to troubleshoot and resolve customer issues
• Oversee the resolution of billing disputes and discrepancies
• Monitor customer account performance, utilizing reports to identify discrepancies
• Maintain accurate customer records and service-related data within CRM systems
• Support customer engagement initiatives by coaching team members
• Proactively manage high-priority issues related to service delivery and order fulfilment
• Contribute to continuous improvement efforts by identifying areas for operational enhancements

Customer Support Manager, Bilingual French

Director

• Overseeing Brambles’ enterprise-wide data foundations programme of work
• Leading the articulation and adoption of Brambles Data strategy
• Acting as the organisation’s subject matter expert
• Coordinating work across functions and taking accountability for program delivery
• Establishing Brambles Data strategy framework and scaling core foundational data capabilities
• Driving adoption and ensuring compliance and accountability in data management
• Partnering with architecture and technology leaders to define future-state operational and analytical data models

Enterprise Data Director

Customer Success Manager

• Lead customer onboarding and training activities, ensuring smooth deployment and effective early engagement with digital solutions.
• Develop customer success plans with clear goals, milestones, and value measures, maintaining regular touchpoints to support customer outcomes.
• Monitor customer usage, engagement, and adoption metrics to identify risks and take proactive action to protect retention and maximise value.
• Gather customer feedback and insights, sharing trends and needs with product, support, and commercial teams to influence product improvements and future enhancements.
• Support customer advocacy efforts by capturing success stories, fostering champions, and contributing to retailer engagement initiatives.
• Collaborate with implementation, sales, and product teams to ensure seamless customer experience and alignment on customer priorities.
• Assist account teams in identifying upsell and cross‑sell opportunities through insight into customer goals and usage patterns.
• Maintain strong external relationships with customer stakeholders, ensuring effective communication, issue resolution, and alignment throughout the partnership lifecycle.

Manager

• Établir et maintenir des relations solides avec les principales parties prenantes aux points de réception des palettes
• Améliorer la performance de collecte en identifiant les causes de défaillance
• Améliorer la satisfaction client en effectuant des visites régulières et en fournissant une formation ciblée
• Assurer l'intégration réussie et la mise en œuvre de nouveaux clients
• Gérer et exécuter des programmes d'audit pour garantir le respect des normes de gestion des actifs
• Collaborer avec les équipes internes et partenaires externes pour soutenir les initiatives de croissance

Responsable Développement Régional

Financial Planning and Analysis

• Conduct comprehensive financial analysis, including profitability reviews, variance analysis, and financial modelling
• Prepare and manage monthly, quarterly, and annual budgets and forecasts
• Collaborate with cross-functional teams to provide actionable insights
• Provide analytical support for business case development and cost analysis
• Drive process improvements by supporting implementation and optimization of financial tools
• Perform post-investment reviews to assess the performance of strategic initiatives
• Support efforts to improve reporting, forecasting, and financial data quality
• Support ad-hoc financial analysis and special projects

Senior Finance Analyst

• Lead planning across a complex, multi platform national network.
• Coach and develop a team of senior analysts and analysts.
• Expand planning into long term, strategic horizons.
• Shape digitisation, systemisation and automation across planning.
• Influence 50+ internal stakeholders across Sales, Category, Logistics, Finance and Operations.
• Drive planning horizon of 18-24 months into Integrated Business Planning (IBP) cycle.
• Deliver continuous improvement or cost out initiatives through national programs and network optimisation.
• Analyse network constraints, capacity and optimisation opportunities.
• Develop recommendations for Capex and hire equipment with analysts and Category teams.
• Drive digitisation and continuous improvement across planning systems (SAP & JDA).

Network Planning Manager

Engineer

• Design, implement, and support AVEVA (Wonderware) System Platform and SQL Server–based Factory Management Systems across CHEP plants worldwide.
• Integrate mechanical, electrical, and controls systems to drive operational excellence.
• Collaborate with cross-functional teams on cutting edge “Plant of the Future” initiatives.
• Provide critical support that keeps our operations running seamlessly.
• Provides plant support for FMS during the day, off-hours, weekends, and holidays as required.
• Develop and configure AVEVA (Wonderware) System Platform, InTouch, and MS SQL Server for plant FMS systems.
• Analyze business problems, develop solutions, and implement technical improvements that add value.
• Enforce CHEP FMS standards with vendors and ensure rapid system implementations.
• Provide ongoing plant support, including troubleshooting and debugging of FMS systems.
• Manage global FMS deployments, ensuring projects are completed on time and within budget.
• Lead or participate in remote and on-site support, including off-hours, weekends, and holidays as needed.
• Maintain documentation and provide training to internal teams and vendors on FMS systems.

FMS Engineer – Plant Automation

Account Manager

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Key Account Representative – Automotive

Human Resources

• Provide high-quality, concierge-level support for AskHR inquiries across the Americas.
• Resolve cases independently and ensure consistent application of HR policies and processes.
• Support and maintain specific HR programs ensuring accuracy and continuous improvement
• Collaborate with Payroll, HRIS, and other HR teams for issue resolution and escalations as needed.

AskHR Specialist

• Develop and implement government relations and public policy strategies aligned with organisational goals.
• Represent the organisation before government entities and industry associations, advocating for favourable outcomes.
• Monitor and report on legislative and regulatory changes, assessing impact and advising leadership.
• Develop and maintain relationships with government officials, policymakers, and advocacy groups.
• Contribute to the development of thought leadership content and represent the organisation in key external forums.
• Coordinate responses to government inquiries, audits, and consultations.
• Prepare advocacy materials and policy briefings for internal and external audiences.
• Conduct in-depth analysis of legislative, regulatory, and policy developments, providing actionable insights.
• Develop scenario planning and risk assessments to support strategic decision-making.
• Prepare high impact briefing materials, policy papers, and recommendations for senior leadership and external stakeholders.
• Support the design and execution of advocacy campaigns and stakeholder engagement initiatives.
• Collaborate with cross-functional teams to align government affairs activities with broader organisational objectives.
• Track and evaluate the effectiveness of government affairs strategies, recommending improvements.
• Build and maintain external networks with thought leaders, think tanks, and industry groups.

Senior Manager, Public Affairs

Supply Chain

• Ensure all operational activities within the region comply with health, safety, and quality standards
• Drive customer satisfaction by ensuring plants meet service and quality standards
• Provide leadership and oversight for resource allocation to meet KPIs
• Continuously improve operational performance in health, safety, cost, quality, and sustainability
• Analyze regional cost trends and identify cost efficiency opportunities
• Lead cost-saving initiatives through analysis and execution of efficiency improvements
• Develop and execute regional supply chain strategy in collaboration with teams
• Mentor plant management for alignment with strategic goals

Supply Chain Manager – Automotive

Data Scientist

• Collaborate with key stakeholders to identify business challenges, translating ambiguous problems into structured analyses using statistical modelling and machine learning algorithms.
• Lead the selection, validation, and optimization of models to discover meaningful patterns and insights, ensuring models remain relevant, reliable, and scalable.
• Drive continuous integration and deployment of data science solutions, optimizing performance through advanced machine learning techniques, code reviews, and best practices.
• Develop and deliver sophisticated visualizations, dashboards, and reports translating complex data into clear, actionable insights for business stakeholders.
• Present technical solutions to business stakeholders, using creative methods to explain complex concepts, increase understanding, and encourage solution adoption.
• Mentor and develop junior data scientists, fostering a culture of continuous learning, knowledge sharing, and skills development within the organization.
• Write clean, high-quality code, ensuring all outputs pass quality assurance checks, and contribute to the development of novel solutions to solve complex business problems.
• Stay informed on industry trends, emerging tools, and techniques, applying them to improve data science practices and encourage innovation within the team.
• Lead strategy development for one or more data products, managing roadmaps, identifying requirements, and collaborating with business stakeholders to ensure alignment with business goals.

Senior Data Scientist

• Support and advise existing customers, and coordinate proper order processing with the inside sales team and other departments on all customer matters
• Identify and analyze potential opportunities for business expansion (managed via Bluesheet) with existing customers in your portfolio
• Independently pursue and implement business expansion opportunities with existing customers in your portfolio
• Contact qualified leads for new customer acquisition, and independently acquire new customers at trade shows, through networks, etc.
• Conduct revenue and volume planning for the existing business of assigned customers as well as for anticipated new business in cooperation with the customer
• Continuously track planned sales and volume figures for assigned customers and actively manage this information (immediate information sharing, development of countermeasures if necessary, etc.)
• Continuously review existing customer relationships (processes, inventory levels, dwell times, pricing) as part of profitability and contract control, and identify and implement optimization opportunities
• Plan and conduct regular inventories at existing customer sites
• Responsible for maintaining all customer-specific data in existing systems and collecting customer- and division-relevant information for market analyses
• Monitor the market, including competitor activity
• Develop customer retention strategies in the interest of CHEP
• Participate in projects (occasionally, nationally and internationally)

Sales & Account Manager

• Be a strategic partner to the regional business leaders to deliver actionable financial insights.
• Develop and maintain advanced financial models to support data-driven decision-making.
• Provide financial leadership on strategic projects, ensuring long-term financial sustainability.
• Conduct in-depth financial analysis to identify risks, opportunities, and key performance drivers.
• Collaborate with commercial, supply chain, and operational teams to improve profitability.
• Ensure compliance with accounting standards and internal policies.
• Develop and monitor KPIs and reporting frameworks to measure and improve performance.