Account Manager

CHEP

Telephone Account Manager at CHEP, focusing on building customer relationships and optimizing supply chain solutions. Collaborating with teams to enhance efficiency and support business growth through strategic initiatives.

Posted 5/29/2026full-timeDandenong South • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Requirements

What you’ll need

Experience in account management, customer service, inside sales or relationship based roles, ideally within a B2B environment.
A curious, consultative mindset - you enjoy understanding customer needs and asking thoughtful questions to uncover better outcomes.
Confidence engaging customers, with strong communication and relationship building skills.
Commercial awareness, with interest in how service, pricing and operational decisions impact customer outcomes.
Strong organisation and prioritisation skills, with the ability to manage multiple customer relationships effectively.
Comfort working with structure, big data and advanced systems - CRM experience is preferred (Salesforce is ideal, not essential).
A genuine desire to build a career within a large, global organisation, with openness to learning, feedback and future progression.

Benefits

Comp & perks

A flexible, hybrid working environment
Strong learning, development and career progression opportunities
Competitive salary and incentive opportunities
Reward and Recognition Program
Paid volunteer leave (3 days per year)
Generous parental leave benefits
Employee discounts and share purchase options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer serviceinside salesrelationship managementcontract negotiationdata analysissupply chain efficiencystrategic planningbusiness reviewcost optimization

Soft Skills

communicationrelationship buildingorganizational skillsprioritizationcuriosityconsultative mindsetcommercial awarenessproblem-solvingadaptabilitycustomer focus