Retail Territory Manager

CHEP

Retail Territory Manager managing customer relationships and asset recovery across the UK. Collaborating with stakeholders to drive performance improvements and enhance customer satisfaction.

Posted 6/23/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Establish and maintain strong relationships with key stakeholders at pallet receiving locations
Drive improvements in collection performance by identifying route causes of failure
Enhance customer satisfaction by conducting regular visits and providing training for retailer staff
Ensure the successful onboarding and implementation of new customers
Manage and execute audit programs within the account portfolio
Collaborate with internal teams and external partners to support business growth initiatives
Monitor asset control metrics to proactively identify areas for improvement

Requirements

What you’ll need

A full UK driving licence
2+ years’ experience in a customer facing or field based role
2+ years’ experience in Customer Service or Account Management within a service led or FMCG environment
Strong attention to detail with the ability to analyse data and spot trends
A people focused approach with confidence in influencing and problem solving

Benefits

Comp & perks

Annual bonus (typically 10%)
Generous share scheme
Company Car
Private healthcare (single cover)
Field based/remote working
25 days holiday + statutory leave, with option to buy/sell 5 days
Up to 7.5% company pension
Life Assurance & Employee Assistance Programme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisaudit programscustomer onboardingperformance improvement

Soft Skills

relationship buildingcustomer satisfactiontrainingproblem solvingattention to detailinfluencing

Certifications

full UK driving licence