Charlie Health

Facilitator

• Complete all Onboarding requirements within 2 weeks of start date
• Meet with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month for required check-in
• Respond to all email and Slack communication promptly (within 48 hours of receiving a communication)
• Review the curriculum aligned to group assignment before group start time
• Arrive ~10 minutes early to scheduled group time and facilitate all groups for the entirety of the hour
• Facilitate groups following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum
• Foster a supportive environment and guide clients in activities to develop skills for long-term recovery.
• Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed
• Foster client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture
• Following all operational policies and procedures as indicated by Charlie Health best practices
• Participate in collaborative Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members
• Work collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches
• Communicate clearly, professionally, and promptly with all clients, staff, families, agencies, and referents
• Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards
• Maintain and model professional ethics, including appropriate boundaries and confidentiality
• Other duties as assigned

Group Facilitator

• Complete all Onboarding requirements within 2 weeks of start date
• Check-in with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month
• Respond to all email and Slack communication promptly (within 48 hours)
• Review the curriculum aligned to group assignment prior to group start time
• Arrive ~10 minutes early to scheduled group time and facilitate all groups for the entirety of the hour
• Facilitate groups using the current Charlie Health curriculum and best practices
• Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed
• Foster client engagement and group cohesion, encouraging client participation and fostering camera-on culture
• Following all operational policies and procedures as indicated by Charlie Health best practices
• Participate in collaborative Therapy Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members
• Collaborate closely with Primary Therapists, Care Experience Specialists and Care Coaches
• Communicate professionally and promptly with all clients, staff, families, agencies, and referents
• Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards
• Demonstrate professional ethics, including appropriate boundaries and confidentiality
• Other duties as assigned

• Complete all Onboarding requirements within 2 weeks of start date
• Meet with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month for required check-in
• Respond to all email and Slack communication promptly (within 48 hours of receiving a communication)
• Review the curriculum aligned to group assignment prior to group start time
• Arrive ~10 minutes early to scheduled group time and facilitate all groups for the entirety of the hour
• Facilitate groups following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum
• Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed
• Foster client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture
• Following all operational policies and procedures as indicated by Charlie Health best practices
• Participate in collaborative Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members
• Work collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches
• Communicate clearly, professionally, and promptly with all clients, staff, families, agencies, and referents
• Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards
• Maintain and model professional ethics, including appropriate boundaries and confidentiality
• Other duties as assigned

Mental Health Group Facilitator

• Charlie Health is hiring a few exceptional Contemplative Practitioners to provide remote, telehealth services to our clients.
• We're eager to work with forward-thinking mental health and substance use professionals to enhance our programming and provide the best possible care to our clients.
• We request that our facilitators are able to dedicate at minimum 9 permanent group hours per week to facilitate group sessions and build valuable connections with our clients.

Contemplative Facilitator

Coach

• Lead, train, and support a team of care coaches in their daily responsibilities.
• Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support.
• Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care.
• Conduct regular team meetings and 1:1s to provide ongoing feedback and support.
• Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth.
• Assist in the onboarding and ongoing training of new care coaches.

Care Coach Lead

Consultant

• Advise on contact center best practices for progressive dialer balancing, queue management, and capacity optimization
• Provide operational guidance on telephony decisions—translating technical changes into business impact for non-technical stakeholders
• Design supervisor dashboards and metrics to improve visibility into dialer performance and agent productivity
• Recommend license management strategies to optimize costs and capacity
• Configure and optimize IVR scripts, call routing, and business hours automation across 12 teams with different campaigns, skills, and templates
• Manage progressive dialer configuration and performance tuning based on queue dynamics
• Test IVR flows, troubleshoot issues, and implement fixes
• Handle day-to-day telephony support requests from operations teams
• Maintain Salesforce integration with Five9 (call disposition logging, outbound dialer sync, inbound case creation)
• Create and maintain technical documentation for telephony configurations and processes

Senior Telephony Consultant

Security Engineer

• Designing, building and operating technical security systems and controls that protect Charlie Health’s corporate environment
• Partnering closely with IT Engineering, Information Security, Compliance, Engineering and business teams to reduce risk, improve control maturity and support Charlie Health’s growth
• Building scalable security capabilities that protect sensitive company, employee, clinician and patient data while enabling the business to move quickly and safely
• Securing the enterprise use of AI tools, LLM platforms, AI-enabled workflows and emerging AI security products
• Supporting security controls aligned to HIPAA, SOC 2, NIST, Zero Trust principles and other applicable regulatory and contractual requirements

Senior Corporate Security Engineer

General

• Engages Charlie Health clients in 1:1 peer discussions via secure platforms to ensure clients are aligned in their treatment goals and attending programming.
• Provides skill-based interventions aimed at stabilizing clients in moments of heightened stress.
• Provides risk screenings and safety planning, escalating to crisis clinicians as indicated
• Remain a resource during programming to maintain engagement throughout treatment.

Care Coach – Part-Time

• Review and transfer patient data accurately and efficiently between Salesforce and medical records systems. Ensure that all information is entered correctly and in compliance with established protocols and standards.
• Maintain patient charts and records, ensuring that all documentation is complete, up-to-date, and organized according to internal guidelines and regulatory requirements.
• Enter and update patient information in databases and electronic health records systems as needed. Monitor data integrity and accuracy, identifying and resolving discrepancies or errors promptly.
• Provide administrative support to the admissions and clinical teams, including scheduling appointments, organizing meetings, preparing documents, and handling correspondence. Assist with other administrative tasks as assigned.
• Performing Attendance for various teams, Admin tasks as assigned, scheduling for various teams, responding to teams inquires supporting them with workflow or tech/questions.
• Adhere to compliance standards and regulations, including HIPAA, to protect the privacy and confidentiality of patient information. Follow established procedures for data handling, storage, and disposal.
• Collaborate with internal teams, including admissions, clinical, and administrative staff, to ensure seamless communication and coordination of patient care and administrative activities.
• Participate in training programs and professional development opportunities to enhance your knowledge and skills in care administration, data management, and compliance practices.

Care Admin Specialist – Part-Time

• Review and transfer patient data accurately and efficiently between Salesforce and medical records systems
• Maintain patient charts and records, ensuring that all documentation is complete, up-to-date, and organized according to internal guidelines and regulatory requirements
• Enter and update patient information in databases and electronic health records systems as needed
• Provide administrative support to the admissions and clinical teams, including scheduling appointments, organizing meetings, preparing documents, and handling correspondence
• Adhere to compliance standards and regulations, including HIPAA, to protect the privacy and confidentiality of patient information
• Collaborate with internal teams, including admissions, clinical, and administrative staff, to ensure seamless communication and coordination of patient care and administrative activities
• Participate in training programs and professional development opportunities to enhance your knowledge and skills in care administration, data management, and compliance practices

Care Admin Specialist

Payroll

• Responsible for overseeing biweekly and bimonthly payroll and off-cycle payment processes for all employees and independent contractors
• Oversee the continued development and maintenance of UKG Pro HRIS and Payroll system, ensuring that it meets the needs or the organization
• Ensure all internal payroll procedures are compliant, accurate, and well-documented
• Oversee the auditing and reconciliation of all payroll data, proactively identifying and resolving discrepancies as they occur
• Partner closely with internal stakeholders – especially Finance, IT, People Ops, and our Care teams – to provide accurate reporting
• Oversee and modify the timekeeping system to support ease of use, state and local requirements, and organizational objectives
• Manage all pay-related SOPs, developing procedural documentation and supporting end-user training in partnership with our Learning team
• Be the subject matter expert on a wide range of pay-related topics, including:
• Payroll compliance in a multi-state, highly-distributed environment;
• Wage garnishment
• 401k best practices and reconciliations
• UKG Workforce Management timekeeping
• Support regular audits of payroll controls, processes, data, and operations
• Manage and develop a Payroll Specialist

Group Facilitator

Group Facilitator

Mental Health Group Facilitator

Mental Health Group Facilitator

Mental Health Group Facilitator

Mental Health Group Facilitator

Mental Health Group Facilitator

Contemplative Facilitator

Care Coach Lead

Senior Telephony Consultant

Senior Corporate Security Engineer

Care Coach – Part-Time

Care Admin Specialist – Part-Time

Care Admin Specialist

Payroll Manager