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Care Coach Lead
Charlie HealthCare Coach Lead managing a team of care coaches delivering compassionate care at Charlie Health. Fostering collaborative culture while ensuring high-performance standards are met.
About the role
Key responsibilities & impact- Lead, train, and support a team of care coaches in their daily responsibilities.
- Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support.
- Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care.
- Conduct regular team meetings and 1:1s to provide ongoing feedback and support.
- Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth.
- Assist in the onboarding and ongoing training of new care coaches.
Requirements
What you’ll need- Minimum 2 years working experience in a Crisis position as a Supervisor
- Available evenings (until 9p MST) and Saturdays
- Prior management experience
- Experience in a KPI driven environment
- Clinical background or licensure a plus
Benefits
Comp & perks- Comprehensive benefits to all full-time, exempt employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Open CommunicationCollaborationFeedback ProvisionTraining and Onboarding