Charlie Health

Therapist

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
• Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care
• Construct provisional mental health diagnoses utilizing DSM-V criteria
• Document client information in accordance with regulatory standards using electronic medical record
• Assign treatment team members and group schedules while informing staff of new admissions
• Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake
• Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission
• Looking to cover the following shifts to meet the schedules and needs of our clients: Mornings and Afternoons - Must be available 11am - 7pm MT; Afternoons and Evenings - Must be available 12pm - 8pm MT; Weekends encouraged; Will consider alternative availability on individual basis
• Work authorized in the United States and native or bilingual English proficiency
• Strong communication and interpersonal skills
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
• Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care

Clinical Admissions Therapist, Nevada

Business Development Rep

• Create, build, and manage relationships with referral sources across priority super-regions via phone, email, and other relevant communication channels
• Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Activate new accounts by identifying potential referral sources and ensuring their successful onboarding and integration into our network
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various demonstration meetings, marketing presentations, and networking events via Zoom
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Business Development Coordinator

Facilitator

• Complete all Onboarding requirements within 2 weeks of start date
• Meet with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month for required check-in
• Respond to all email and Slack communication promptly (within 48 hours of receiving a communication)
• Review the curriculum aligned to group assignment prior to group start time
• Arrive ~10 minutes early to scheduled group time and facilitate all groups for the entirety of the hour
• Facilitate groups following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum
• Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed
• Foster client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture
• Following all operational policies and procedures as indicated by Charlie Health best practices
• Participate in collaborative Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members
• Work collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches
• Communicate clearly, professionally, and promptly with all clients, staff, families, agencies, and referents
• Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards
• Maintain and model professional ethics, including appropriate boundaries and confidentiality
• Other duties as assigned

Mental Health Group Facilitator

• Provide telehealth services to adolescents and young adults in a virtual setting.
• Positions available as part-time or full-time W-2.
• Minimum 12 hours/week for part-time; evening availability required for full-time.

Licensed Mental Health Therapist

• Provide telehealth services to adolescents and young adults in a virtual setting.
• Positions available as part-time or full-time W-2.
• Part-Time: Minimum 12 hours/week; flexible scheduling.
• Full-Time: 40 hours/week; evening availability required.
• All clinicians participate in case discussions, allowing you to leverage the expertise of others to develop new skills and perspectives.
• With a maximum of 8 clients in a group, we allow you the opportunity to build strong relationships with clients and do in depth work to create sustainable healing.

IT Support

• Build internal platforms, tools and automations that improve the reliability, scalability and efficiency of IT operations.
• Own technical patterns for identity, access, lifecycle automation, endpoint trust, SaaS provisioning and operational reporting.
• Develop scripts, integrations and services using Python, Bash, REST APIs, webhooks, Git, GitHub and CI/CD practices.
• Partner with Engineering, Information Security, Compliance and other business teams to support AI first operations, Zero Trust architecture, HIPAA requirements, SOC 2 requirements and secure AI adoption.
• Apply DevOps, SRE and ITIL-aligned practices to improve monitoring, change management, incident response, documentation and continual improvement.

Staff IT Engineer

• Provide telehealth services as a Licensed Mental Health Therapist/Counselor
• Schedule sessions and conduct individual and/or family sessions
• Facilitate group therapy sessions
• Collaborate with team members and participate in case discussions
• Utilize AI-powered documentation for efficient session notes

Licensed Mental Health Therapist, Virginia

• Provide telehealth services to adolescents and young adults in a virtual setting.
• Positions available as part-time or full-time W-2.
• Part-Time: Minimum 12 hours/week; flexible scheduling
• Full-Time: 40 hours/week; evening availability required
• Full-time Admissions & Assessment team to support clinicians in providing exceptional care.
• Participate in case discussions to leverage expertise of others.

Licensed Mental Health Therapist, Pennsylvania

• Provide telehealth services to adolescents and young adults in a virtual setting.
• Positions available as part-time or full-time W-2.
• Part-Time: Minimum 12 hours/week; flexible scheduling
• Full-Time: 40 hours/week; evening availability required.
• All clinicians participate in case discussions, allowing you to leverage the expertise of others to develop new skills and perspectives.
• Build strong relationships with clients and do in depth work to create sustainable healing.

Medical Director

• Build, grow, and lead a high-performing clinical admissions team—recruiting, hiring, and onboarding Clinical Admissions Managers, Leads, Therapists, and Associates to keep pace with admissions growth
• Provide individual and group supervision to a team of masters-level clinicians, promoting growth and development
• Set clear goals and expectations, monitor performance against metrics, and performance-manage the team through coaching, feedback, and accountability
• Develop and coach managers and leads, strengthening their ability to lead, develop, and performance-manage their own teams
• Foster a culture of engagement, retention, and sustainability across a remote team working in an emotionally demanding environment
• Assign treatment team members and group schedules while informing staff of new admissions
• Oversee intake and assessments of prospective clients for national virtual intensive outpatient programming
• Lead and support the team of managers, therapists, and associates in converting prospective clients to care—confirming clinical fit and, when clients are appropriate, getting them scheduled into programming as quickly as possible
• Ensure completion of HIPAA-compliant virtual biopsychosocial assessments for adolescents, young adults, and adults with various mental health concerns
• Determine appropriateness and fit for the virtual intensive outpatient program (IOP) level of care, and equip the team to make consistent, accurate fit decisions
• Drive speed to admit by minimizing the time from assessment to a scheduled start so clients can begin care without delay
• Construct provisional mental health diagnoses utilizing DSM-5-TR criteria
• Identify and connect with appropriate staff when crisis intervention, a safety assessment, or a higher level of care (HLOC) is needed during the intake process
• Model and coach personable, competent communication that builds rapport with clients in a compassionate, inclusive, and professional manner
• Ensure programming information is presented thoroughly and supportively to help clients gain access to care
• Complete monthly chart audits to ensure compliance and quality assurance
• Document client information in accordance with regulatory standards using the electronic medical record
• Lead change management initiatives, driving the smooth rollout and adoption of new processes, workflows, and policies across the admissions team
• Build, refine, and scale admissions processes that improve speed, quality, consistency, and conversion as the team and client volume grow
• Monitor team and funnel performance, identify bottlenecks, and implement improvements that raise both clinical quality and operational efficiency
• Partner across departments to ensure clinically appropriate admissions and effective team performance, aligning closely with your fellow Director of Clinical Admissions
• Collaborate with Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review to identify opportunities for growth while developing, enhancing, and delivering policies and procedures that improve the quality of the client experience and increase the efficacy of the admission process
• Ensure the completion of projects and initiatives that better support clients in obtaining access to care
• Perform other duties as assigned

Director of Clinical Admissions

Inside Sales

• Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
• Lead hiring, training and performance reviews for Admissions Coordinators
• Coordinate team schedules and workload distribution to ensure efficient operations
• Responsible for delivering high contact center service levels and call quality
• Ensure timely coordination/communication with all prospective clients, families, and referral sources
• Champion each individual client’s Charlie Health admissions process and resolve concerns
• Coordinate with internal teams to meet KPIs such as time-to-admission and client satisfaction
• Develop and implement best practices across the Admissions and Discharge process

Clinical Admissions Therapist, Nevada

Business Development Coordinator

Mental Health Group Facilitator

Mental Health Group Facilitator

Mental Health Group Facilitator

Mental Health Group Facilitator

Licensed Mental Health Therapist

Licensed Mental Health Therapist

Staff IT Engineer

Licensed Mental Health Therapist, Virginia

Licensed Mental Health Therapist, Pennsylvania

Licensed Mental Health Therapist

Director of Clinical Admissions

Lead, Inside Sales

Mental Health Group Facilitator