Charlie Health

Therapist

• Provide telehealth services for mental health treatments
• Work with clients dealing with mental health conditions, substance use disorders, and eating disorders
• Collaborate with a full-time Admissions and Assessment team for scheduling and client support
• Participate in case discussions for skill development
• Conduct group sessions and individual or family therapy as required

Licensed Mental Health Therapist, Texas

• Provide telehealth services as a Licensed Mental Health Therapist/Counselor
• Collaborate with a full-time Admissions and Assessment team
• Facilitate group sessions and take on individual and/or family sessions
• Participate in case discussions and leverage expertise for client care
• Utilize AI-powered virtual scribe for clinical documentation
• Work from home or preferred location with flexible scheduling

Licensed Mental Health Therapist, Tennessee

Recruitment

• Proactively identify, source and recruit candidates using a variety of sources including cold calling, job boards, research, internet sourcing, social media, referrals, etc.
• Manage ATS and all internal job postings, implementing best practices and monitoring daily
• Conduct candidate screenings and schedule interviews as appropriate
• Work closely with leadership team and hiring managers to fully understand requirements and needs
• Develop and maintain relationships with candidates to keep an ongoing pipeline
• Document all candidate activity during the candidate process
• Be creative—identify new ways to source candidates and identify key clinical networks to broaden the applicant pool

Talent Acquisition Specialist – Clinical

• Create talent acquisition strategy for respective hiring managers including needs analysis; provide guidance to hiring managers related to talent acquisition process
• Source qualified candidates through a wide variety of channels and manage the end to end talent acquisition process
• Evaluate, interview and present qualified candidates to hiring managers and solicit feedback on candidates to refine talent acquisition strategy as applicable
• Organize marketing campaigns on job boards, industry websites, and other applicant-facing channels
• Maintain relationships with external recruiting partners and manage candidate pipeline in an organization fashion
• Develop relationships with key networks to broaden the applicant pool
• Meet with interested candidates to introduce them to the Charlie Health model and mission
• Be creative—identify new ways to bring candidates to their next roles at Charlie Health!

Recruiter, GTM

Recruiter

• Provide telehealth services as Licensed Mental Health Therapists/Counselors
• Collaborate with professional teams to enhance programming
• Facilitate group sessions and take on individual and/or family sessions
• Engage in case discussions and leverage expertise for client care
• Access AI-powered documentation for clinical notes
• Build strong relationships with clients for sustainable healing

Licensed Mental Health Therapist

Associate Recruiter – Clinical

Inside Sales

• Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner
• Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
• Clearly communicate financial policies, payment options, and potential financial assistance programs
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Maintain a comprehensive understanding of Charlie Health's services, mission, and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families

Inside Sales Associate

Manager

• Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators
• Leads supervision, promoting growth and development including, but not limited to: Performance reviews, Weekly one-on-one check-ins, Team meetings, Hiring, training, coaching, and development, Developing growth plans
• Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming
• Complete monthly chart audits to ensure compliance and quality assurance
• Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process
• Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures
• Handles instances of escalation, provides service recovery, and determines the best course of action
• Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete HIPAA-compliant virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
• Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment
• Construct provisional mental health diagnoses utilizing DSM-V criteria
• Document client information in accordance with regulatory standards using electronic medical record
• Assign treatment team members and group schedules while informing staff of new admissions
• Goal-oriented and motivated by increasing access and removing barriers to mental health care
• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

Clinical Admissions Manager

• Optimize, manage, facilitate and measure efficacy against our onboarding program for new hires on the Outreach team
• Proactively assess for gaps and/or opportunities to improve rep effectiveness and support and build training initiatives accordingly
• Collaborate closely with Outreach leadership to tailor each initiative to the needs of the team and identify opportunities for optimization
• Consistently assess and optimize programming for scale as we continue to grow our team
• Regularly audit training materials for accuracy and relevancy
• Partner closely with our marketing materials vendor to ensure new hires have ample marketing materials during and post onboarding

Outreach Training, Onboarding & Development Manager

Platform Engineer

• Define, implement, and evolve data models and schemas in Postgres to support product and analytical use cases
• Develop and maintain our data access standards and patterns in our core backend systems with Python and Typescript
• Lead the definition, design, and phased migration to improved data models for core business concepts
• Work alongside product engineering teams to deliver features with correct and well-modeled data at the source
• Measure and improve data quality, correctness, stability, and usability improvements across our transactional systems
• Provide options around key initiatives and break down work into visible and achievable milestones, delivering incremental value
• Mentor and train other engineers throughout the organization and seek to continually improve our architecture and data modeling standards and engineering processes
• Improve data usability, trust, and developer productivity by building shared tooling, patterns, and documentation that make it easy for teams to produce and consume high-quality data
• Maintain and improve our transactional database infrastructure running in AWS
• Review SQL and data access code for our production systems
• Partner with engineers across the organization to ensure database migrations are executed correctly and safely
• Profile, analyze, and tune slow or inefficient queries in Postgres
• Leverage AI-powered tooling to enhance the software development lifecycle
• Drive security, reliability, scalability, observability, and cost-efficiency improvements across our deployed services
• Hands-on experience participating in an on-call rotation, responding to and resolving critical infrastructure and application issues promptly

Lead Platform Engineer, Data

Learning and Development

• Lead engaging, high-impact virtual training sessions for new hires on the Care Experience team, ensuring alignment with role-specific workflows and expectations
• Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning
• Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
• Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities
• Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance
• Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
• Work with key stakeholders to ensure strategies support business objectives and mission across departments
• Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates

Care Experience Learning and Development Associate

Account Manager

• Develop a data-driven framework for evaluating and prioritizing strategic channels
• Assess and refine resource allocation based on channel performance, market dynamics, and organizational goals
• Continuously monitor and measure the efficacy of each channel
• Conduct market research and analyze industry trends to identify strategic opportunities
• Design and implement partnership strategies to address both short- and long-term growth opportunities
• Collaborate with Business Development representatives to ensure strategies are actionable and aligned with on-the-ground execution
• Drive internal alignment across departments
• Lead resource allocation discussions
• Foster a collaborative environment
• Support the implementation of strategic partnerships
• Oversee project management for partnership lifecycles
• Ensure partnerships are operationally set up to drive measurable success
• Establish and monitor key performance indicators (KPIs)
• Analyze performance data to optimize existing relationships
• Deliver regular reports and insights to senior leadership
• Act as Charlie Health’s in-house expert on relevant markets and partnership opportunities
• Represent Charlie Health at industry events, conferences, and trade shows