Charlie Health

Therapist

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
• Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care
• Construct provisional mental health diagnoses utilizing DSM-V criteria
• Document client information in accordance with regulatory standards using electronic medical record
• Assign treatment team members and group schedules while informing staff of new admissions
• Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake
• Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission

Clinical Admissions Therapist

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
• Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care
• Construct provisional mental health diagnoses utilizing DSM-V criteria
• Document client information in accordance with regulatory standards using electronic medical record
• Assign treatment team members and group schedules while informing staff of new admissions
• Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake
• Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission
• Looking to cover the following shifts to meet the schedules and needs of our clients:
• Mornings and Afternoons - Must be available 11am - 7pm MT
• Afternoons and Evenings - Must be available 12pm - 8pm MT
• Weekends encouraged
• Will consider alternative availability on individual basis
• Work authorized in the United States and native or bilingual English proficiency
• Strong communication and interpersonal skills
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
• Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
• Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care
• Construct provisional mental health diagnoses utilizing DSM-V criteria
• Document client information in accordance with regulatory standards using electronic medical record
• Assign treatment team members and group schedules while informing staff of new admissions
• Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake
• Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission
• Looking to cover the following shifts to meet the schedules and needs of our clients: Mornings and Afternoons, Afternoons and Evenings, Weekends encouraged, and will consider alternative availability on individual basis
• Work authorized in the United States and native or bilingual English proficiency

Sales Development Rep

• Execute high-volume outbound cold calling and email outreach to healthcare provider accounts (80-100+ touchpoints per day), including clinics, treatment programs, hospitals, and other referral sources
• Qualify provider accounts based on clinical fit, patient population, referral intent, and Charlie Health program awareness
• Build and maintain a tiered account database in Salesforce, tracking account status, outreach history, and readiness for field engagement
• Deliver warm, well-documented lead handoffs to field-based outreach teams for accounts expressing referral interest or demonstrating strong clinical alignment
• Participate in regular pipeline reviews with field teams, incorporating their on-the-ground feedback to sharpen targeting and outreach strategy
• Develop and maintain a thorough understanding of Charlie Health's clinical model, program offerings, and target patient population in order to communicate value clearly to provider contacts
• Collaborate cross-functionally to continuously refine outreach messaging, account prioritization criteria, and qualification standards

Community Engagement SDR

Compliance

• Manages personnel file activity from “cradle to grave” including assembling, maintaining, and deactivating files as required.
• Assure that all regulatory requirements are met including:
• Complete background checks at hire and as required, including fingerprinting and state registry checks.
• Job descriptions are accurate and present in each file, with all required signatures completed.
• Assures all required new employee orientation is complete and documented
• Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements
• Verification of required credentials, education, and experience for all new employees
• Documentation of all trainings required by external agencies, both at hire and ongoing
• Completion of initial and periodic competency assessments for all client facing staff
• Completion of periodic performance reviews for all staff
• Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments.
• Conducts periodic audits of employee file data for timeliness and completeness.
• Maintains strict confidentiality when managing sensitive employee and contractor information.
• Escalates issues promptly and with diplomacy and discretion.
• Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.

Onboarding Compliance Specialist

Financial Planning and Analysis

• Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan
• Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments
• Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical
• Support client-related requests from the Clinical Care team to improve the patient’s experience
• Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively
• Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health
• Managing client schedule, scheduling and rescheduling appointments
• Complete all documentation in a timely and accurate manner
• Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
• Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.

Patient Finance Specialist

Account Manager

• Own, manage, and expand relationships with existing referral sources across priority markets to continue to drive growth
• Monitor inbound referrals and communicate with relevant parties to provide visibility into the referral to admission process
• Maintain constant dialogue with referral sources when clients are referred to keep them updated throughout the referral process
• Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goal

Recruitment

• Execute the full-cycle recruitment process, ensuring a high quality and top-notch candidate experience
• Effectively interview candidates to determine fit in relation to role requirements while serving as the primary point of contact throughout the recruitment process
• Act as a recruiting consultant to business partners on hiring strategies, sourcing strategies, and initiatives aimed at helping us to hire quality talent at scale
• Establish effective communication flows with key stakeholders regarding recruiting efforts by providing status updates through meetings, email updates, and reports
• Ensure that candidate tracking is up to date and compliant in Greenhouse
• Develop pipelines of candidates in niche areas as determined by business needs
• Track goals, metrics, and performance of all recruiting efforts
• Find ways to continue to raise the bar for Charlie Health’s recruiting efforts

Senior Recruiter, Tech

• Provide candidates with a first-class, positive experience starting from the initial contact all the way until they become part of the team
• Ensure candidates feel supported, knowledgeable, and excited to go through our process
• Manage candidates end-to-end through Greenhouse, making sure each is moving through in a timely manner
• Become a power user of Greenhouse to drive efficiencies in the recruiting process
• Build a solid understanding of our teams and forge strong relationships with those team members and hiring managers
• Drive accountability with internal teams to ensure a smooth, enjoyable experience for candidates
• Analyze and report on our recruiting pipeline to hiring managers
• Create new requisitions in Greenhouse
• Find ways to automate and improve manual processes
• Assist recruiters and managers with additional projects

Recruiting Coordinator

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
• Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care
• Construct provisional mental health diagnoses utilizing DSM-V criteria
• Document client information in accordance with regulatory standards using electronic medical record
• Assign treatment team members and group schedules while informing staff of new admissions
• Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake
• Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission
• Looking to cover the following shifts to meet the schedules and needs of our clients:
• Must be available 11am - 7pm MT
• Must be available 12pm - 8pm MT
• Weekends encouraged
• Will consider alternative availability on individual basis
• Work authorized in the United States and native or bilingual English proficiency
• Strong communication and interpersonal skills
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
• Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care

Clinical Admissions Therapist, SUD

• Provide telehealth services for mental health, substance use, and eating disorder clients.
• Use a variety of modalities in treatment approaches.
• Facilitate group sessions and take on individual and/or family sessions as per availability.
• Participate in case discussions and collaborate with other clinicians.
• Maintain a full calendar with scheduled sessions.
• Leverage AI-powered documentation to streamline clinical paperwork.

Licensed Mental Health Therapist, Pennsylvania

• Develop and operationalize a go-to-market strategy specifically focused on military bases and communities.
• Create, build, and manage relationships with military healthcare providers, mental health officers, and base leadership across priority markets
• Go in the field 4-5 days/week, visiting military bases to conduct educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Identify needs, address barriers to treatment, and establish partnerships with military referral sources to increase access to care for active duty personnel, veterans, and their families
• Design tailored strategies to engage and support military healthcare systems and community networks
• Deepen Charlie Health’s penetration across existing military partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts on military bases, as well as virtual meetings and webinars to maintain engagement
• Synthesize and share feedback from military partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the military channel

Clinical Admissions Therapist

Clinical Admissions Therapist

Clinical Admissions Therapist

Clinical Admissions Therapist

Community Engagement SDR

Clinical Admissions Therapist

Onboarding Compliance Specialist

Onboarding Compliance Specialist

Patient Finance Specialist

Account Manager

Senior Recruiter, Tech

Recruiting Coordinator

Clinical Admissions Therapist, SUD

Licensed Mental Health Therapist, Pennsylvania

Territory Manager, Military – West