Lead, Inside Sales

Charlie Health

Lead, Inside Sales role at Charlie Health, managing Admissions Coordinators for mental health treatment facilitation. Focus on enhancing patient admission experiences and achieving KPIs in a fast-paced environment.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
Lead hiring, training and performance reviews for Admissions Coordinators
Coordinate team schedules and workload distribution to ensure efficient operations
Responsible for delivering high contact center service levels and call quality
Ensure timely coordination/communication with all prospective clients, families, and referral sources
Champion each individual client’s Charlie Health admissions process and resolve concerns
Coordinate with internal teams to meet KPIs such as time-to-admission and client satisfaction
Develop and implement best practices across the Admissions and Discharge process

Requirements

What you’ll need

3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
Experience with Salesforce
Strong proficiency in multitasking and operating in a high-paced environment
Experience in behavioral health is a plus
Familiarity with HIPAA policies is a plus
Proficiency in Microsoft Office and Google Suite

Benefits

Comp & perks

Comprehensive benefits package for full-time employees

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Team ManagementPerformance ReviewsKPI CoordinationCall Quality AssuranceBest Practices Development

Soft Skills

CommunicationProblem-SolvingMentoring