ChargePoint

Manager

• The Service Delivery Manager works proactively with priority customers to ensure their ChargePoint support programs are delivered successfully.
• Owns the support relationship with the customer, in partnership with the rest of the account team.
• Responsible for customer satisfaction, creating promoters and loyal customers.
• Ensures effective resolution of escalations by serving as a point-of-contact to the customer and as a customer advocate to internal teams.

Service Delivery Manager

Support Engineer

• Leverage your technical expertise to identify and resolve complex network, software, and hardware issues, including those involving third-party integrations (e.g., roaming, cellular service).
• Deliver exceptional support and demonstrate empathy while managing projects with engineering teams, electric vehicle manufacturers, high-profile customers, corporate accounts, fleet managers, field technicians, station owners, and drivers.
• Continuously develop your skills by learning new products, services, and innovations within ChargePoint and the EV charging industry.
• Work in a highly organized manner, remain flexible, and effectively prioritize tasks as new issues arise.
• Communicate through our case management system and maintain open, transparent dialogue with internal and external stakeholders via email, phone, video calls, and messaging platforms.
• Coordinate charger installation and repair with field service partners and assist customers with activation and configuration.
• Act as a customer advocate, representing their voice within ChargePoint and the Owner Support team.

Service Delivery Manager

Senior Technical Support Engineer