ChargePoint

Operations

• Monitor and maintain the connectivity of IoT devices across various cellular providers
• Diagnose and troubleshoot connectivity issues, escalating to providers as necessary
• Open and manage support tickets with IoT providers to resolve network issues
• Communicate effectively with internal stakeholders, providing timely updates during outages and incidents
• Collaborate with the business to support new initiatives and ensure seamless integration with IoT providers
• Identify and develop automation of repetitive and bulk tasks
• Identify and report upon bug patterns. Work closely with development team on resolutions
• Provide level 4 debugging support for station issues
• Further ideas and define projects that will assist NOC team in supporting 500,000+ stations
• Implement solutions needed for advanced monitoring
• Provide timely reports to management on the health of the ChargePoint network
• Maintain and update the status page to inform the business of current network status and any ongoing issues
• Assist in the transition from legacy IoT providers to streamline operations
• Document and revise existing documentation on existing processes to ensure all members of Network Operations team can handle similar tasks. Cross-train other members of the department through regular meetings and knowledge-sharing sessions

IoT Operations Engineer - Hybrid