CESCO

QA Automation Engineer

• Provide engineering and technical support, as well as training on automation and control related products
• Collaborate with account managers in achieving automation and control sales goals for assigned territory
• Responsible for co-developing and implementing the strategic business plan, in conjunction with the Suppliers and CESCO management, to support market share growth objectives for Automation and Control Suppliers
• Actively develop and present Automation and Control solutions
• Customer seminars and other local branch promotions as a way to increase customer awareness of Automation and Control product capabilities
• Responsible for launching new Automation and Control products to sales personnel within the assigned territory
• Occasionally perform billable service work for assigned customer territory
• Utilize the CRM platform to enter opportunities and activities associated with customers

Industrial Automation Engineer

Account Manager

• Creating and maintaining solid, long-term business relationships with customers
• Prospecting and soliciting orders within the guidelines established by management
• Identifying customer needs, and proposing solutions and appropriate products and services
• Introduce, demonstrate and sell products and services
• Offer add-on and up-sell products that may benefit the customer
• Suggest alternative products when a customer requested product is not available
• Assist industrial customers by pricing bills of material
• Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of both the salesperson and the company
• Attend sales, product, and other branch/company meetings

Industrial Account Manager

Operations

• Provide operational leadership for multiple field locations within the River Valley Super District
• Administer all warehouse functions to achieve timely and accurate product receipt, order fulfillment, and optimize resources and processes
• Develop and implement processes in compliance with company policies and drive improvements
• Communicate and educate employees on work instructions, policies, procedures, and process improvement initiatives
• Ensure performance goals are set and achieved through proper execution of performance metrics for productivity, safety, quality, and service
• Review KPI’s and records for accuracy and compliance with established procedures
• Assess and establish appropriate warehouse staffing levels
• Build high-performing teams by participating in the recruiting, training, and development of quality talent
• Conduct investigations to determine the root cause of inventory inaccuracies and implement corrective actions
• Achieve a safety culture involving high levels of employee engagement and address risks

Area Field Operations Supervisor

Human Resources

• Assist the Benefits Business Partner with the day-to-day coordination, administration and compliance of employee benefits programs.
• Manage leave of absence program, including FMLA & ADA administration, in coordination with the HR Business Partners.
• Administer and coordinate daily benefit processing within the Workday HRIS system.
• Primary point of contact for employee benefit and leave inquiries.
• Support employees during new hire and open enrollment.
• Answering any questions employees have about their benefits.
• Communicating with insurance and savings providers to resolve issues.
• Keeping up-to-date records of each employee's benefits profile.
• Facilitate resolution of employee benefit issues and questions.
• Reconciles benefit accounts by approving and processing invoices.
• Maintain electronic benefit carrier feeds and liaise with carriers and HRIS to resolve any enrollment discrepancies.

Benefits Specialist

Customer Support

• Drive the standardization and optimization of processes that drive the Customer Experience with the Inside Sales team
• Oversee three critical workstreams: customer value & optimization, customer experience representatives development, training & optimization, and CX operations improvement
• Remove barriers, escalate issues, and provide resources needed to build and empower an effective team
• Ensure the team meets critical milestones, divisional commitments, and financial goals and timelines
• Execute Crescent Electric’s strategy to optimizing the Customer Experience and Service framework
• Lead the optimal team support structure and talent to support the design, changes and deployment
• Collect and provide analysis to ensure service optimization
• Drive business forward through continued leadership and insights
• Drive performance, development and growth of the Customer Experience Team
• Directly supervise a team of approximately 10 Customer Experience Representatives
• Responsible for employee development and training in collaboration with Area Customer Experience Manager and corporate Training department
• Drive field level profitability through various methods in conjunction with corporate Pricing Team and field level analysts
• Be the point of contact for communicating any field feedback to corporate Supply Chain and Pricing teams

Customer Experience Supervisor

• Create and maintain solid, long-term business relationships with customers on behalf of Crescent Electric.
• Responsible for reaching sales and gross margin goals, which includes prospecting and soliciting orders within the guidelines established by management.
• Identify customer needs, and propose solutions and appropriate products and services to meet those needs.
• Complete a business plan for assigned accounts in Crescent’s CRM tool.
• Develop a sustainable sales/profit volume in assigned territory.
• Regularly make in-person sales calls to prospective customers and current customer establishments.
• Introduce and demonstrate new products.
• Assist industrial customers by pricing bills of material.
• Utilize a conservative sales approach to sell products and services, offer add-on and up-sell products that may benefit the industrial customer, and suggest alternative products when a customer-requested product is not available.
• Cultivate and maintain solid, long-term relationships with construction customers and suppliers.
• Assist and resolve customer requests and/or problems in a prompt and professional manner.
• Keep construction customers informed about all relevant company and vendor policies.
• Communicates competitive conditions, observed customer financial weakness, and customer feedback to management.
• Cooperate with suppliers to secure mutual business through joint sales calls.
• Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of both the salesperson and the company.

Construction Account Manager

• Provide engineering and technical support, as well as training on automation and control related products to both internal and external customers.
• Collaborate with account managers in achieving automation and control sales goals for assigned territory.
• Responsible for co-developing and implementing the strategic business plan, in conjunction with the Suppliers and CESCO management, to support market share growth objectives for Automation and Control Suppliers.
• Actively develop and present Automation and Control solutions, inclusive of the following: Participate in identified training activities (which includes training classes, lunch and learns, product demonstrations (both in person and virtual)) in your assigned territory.
• Launch new Automation and Control products to sales personnel within the assigned territory.
• Occasionally perform billable service work for assigned customer territory (VFD startups, tuning servo control loops, HMI screen development, PLC programming, wireless surveys).
• Utilize the CRM platform to enter opportunities and activities associated with customers.

Pricing Analyst

• Support Crescent’s Gross Margin percentage enhancement efforts & National Pricing Strategy.
• Implement and maintain company-wide pricing matrixes to support the company’s national pricing strategy.
• Manage pricing workflow process & conduct price/cost problem-solving research on issues.
• Become an implementation expert on pricing reports, analysis tools, and project related upload efficiencies.
• Review and analyze company-wide price/cost performance to identify potential gross margin percentage opportunities.
• Work closely with the Senior Pricing Analyst and Regional Profitability Managers.

• Create and maintain solid, long-term business relationships with customers
• Responsible for reaching sales and gross margin goals
• Prospecting and soliciting orders within the guidelines established by management
• Identifying customer needs and proposing solutions and appropriate products and services
• Complete a business plan for assigned accounts in Crescent’s CRM tool
• Develop a sustainable sales/profit volume in assigned territory
• Regularly make in-person sales calls to prospective customers and current customer establishments
• Introduce and demonstrate new products
• Assist industrial customers by pricing bills of material
• Utilize a conservative sales approach to sell products and services, offer add-on and up-sell products that may benefit the industrial customer, and suggest alternative products when a customer-requested product is not available
• Cultivate and maintain solid, long-term relationships with construction customers and suppliers
• Assist and resolve customer requests and/or problems in a prompt and professional manner
• Keep construction customers informed about all relevant company and vendor policies
• Communicates competitive conditions, observed customer financial weakness, and customer feedback to management
• Cooperate with suppliers to secure mutual business through joint sales calls
• Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of both the salesperson and the company

• Create and maintain solid, long-term business relationships with customers
• Reaching sales and gross margin goals
• Prospecting and soliciting orders within the guidelines established by management
• Identifying customer needs, and proposing solutions and appropriate products and services to meet those needs
• Complete a business plan for assigned accounts in Crescent’s CRM tool
• Develop a sustainable sales/profit volume in assigned territory
• Regularly make in-person sales calls to prospective customers and current customer establishments
• Introduce and demonstrate new products
• Assist industrial customers by pricing bills of material
• Utilize a conservative sales approach to sell products and services, offer add-on and up-sell products that may benefit the industrial customer
• Suggest alternative products when a customer-requested product is not available
• Cultivate and maintain solid, long-term relationships with construction customers and suppliers
• Assist and resolve customer requests and/or problems in a prompt and professional manner
• Keep construction customers informed about all relevant company and vendor policies
• Communicates competitive conditions, observed customer financial weakness, and customer feedback to management
• Cooperate with suppliers to secure mutual business through joint sales calls
• Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of both the salesperson and the company

Manager

• Collaborate with business partners to establish, maintain, and mature a business continuity program
• Build, socialize, and enforce policies related to business continuity planning
• Collaborate with business partners to conduct and periodically review business impact analyses (BIA)
• Establish realistic risk thresholds and recovery objectives through BIA
• Assess the need for and implement vendor and cloud resilience programs as it pertains to business continuity
• Develop business continuity plans based on business impact analyses
• Plan and conduct business continuity plan tests with business partners
• Educate and advise business partners on continuity program processes and requirements
• Find opportunities for strategic improvement or mitigation of business interruption
• Partner with IT to catalog, test, and measure Disaster Recovery capabilities
• Manage the crisis response planning, management, and communication

Industrial Automation Engineer

Industrial Account Manager

Area Field Operations Supervisor

Benefits Specialist

Customer Experience Supervisor

Construction Account Manager

Industrial Automation Engineer

Pricing Analyst

Construction Account Manager

Construction Account Manager

Business Continuity Manager