Certisign

QA Engineer

• Quality: Reduce the frequency of errors in SaaS deployments sustainably, driving continuous improvement through the identification, prioritization, and automation of key end-to-end (E2E) test cases.
• Test Plan Development: Create comprehensive test plans that cover different scenarios and types of testing, such as functional, performance, and security tests.
• Metrics Definition: Establish key performance indicators (KPIs) to measure software quality and monitor the progress of the quality process.
• Tool Implementation: Implement test automation and quality management tools.
• Effective Communication: Maintain clear and concise communication with developers, stakeholders, and other areas of the company.
• Implementation of Improvements: Propose and implement improvements to development and testing processes.
• Analytical Skills: Analyze data, identify patterns, and make evidence-based decisions.
• Risk Analysis: Identify and assess security and quality risks, proposing appropriate mitigation measures.

Quality Assurance Specialist

Backend Engineer

• Design, develop and maintain server-side logic for applications and systems;
• Implement efficient APIs to facilitate communication between the frontend and backend;
• Design and optimize database schemas;
• Implement security best practices to protect sensitive data;
• Optimize backend performance to ensure fast responses to client requests;
• Perform unit and integration tests to ensure correct backend functionality;
• Identify and fix bugs and performance issues;
• Document code, APIs and backend-related processes;
• Create documentation to facilitate system understanding and maintenance;
• Collaborate with frontend developers, designers and other team members to ensure seamless frontend-backend integration;
• Participate in team meetings and contribute to discussions about architecture and design;
• Stay up to date with backend development trends and best practices;
• Propose and implement continuous improvements to architecture and code.

PHP Developer, Magento (Mid-Level)

Administration

• Analyze corporate customer contracts, ensuring compliance and adherence to commercial policies;
• Validate sales in the CRM, verifying order information, descriptions, prices, and products;
• Process customer invoicing in the Protheus ERP;
• Prepare sales projections by customer and by segment to support commercial planning;
• Reconcile product consumption per customer and identify significant variances;
• Organize and maintain up-to-date customer documentation and records;
• Support relationships with key accounts, particularly in interactions with finance teams;
• Identify opportunities to improve administrative processes and propose solutions that increase the area's efficiency.

Sales Administration Analyst – Junior

Consultant

• Develop and implement the expansion plan for new Certification Authority units and strategic partnerships.
• Generate demand for the Certification Authorities using market intelligence, identifying opportunities and trends.
• Map regions with expansion potential, focusing on the reach and coverage of the existing network to maximize reach and operational efficiency.
• Attract and prospect new strategic partners aligned with the desired profile for the new Certification Authorities.
• Present the company's business model and onboard/approve new partners, ensuring adoption and engagement.
• Analyze and monitor the area’s key KPIs, such as Customer Acquisition Cost (CAC), lead generation, and conversion rate.

Expansion Consultant

Support Engineer

• Act as the Tier 3 technical support contact, resolving complex incidents together with engineering teams;
• Investigate production issues by analyzing application logs and API calls;
• Reproduce and validate technical scenarios using tools such as Postman, Insomnia, or similar;
• Understand the flow between dev, staging (hml), and production environments, ensuring fixes are validated correctly before deployment;
• Support development and QA teams in triaging bugs and improvements;
• Create and maintain technical documentation on analysis and troubleshooting processes.

Support Engineer – Tier 3 (Technology)

DevOps Engineer

• Implement DevSecOps practices such as automation, continuous integration and continuous delivery to improve the speed, quality and reliability of software releases;
• Manage incidents such as software failures or service interruptions;
• Foster collaboration between development and operations teams by helping teams understand each other’s needs and work together to achieve shared goals;
• Integrate security into all stages of the software development lifecycle, ensuring security is considered from the start of development and continuously applied throughout subsequent stages;
• Implement security practices such as automated security testing, static and dynamic analysis, and security monitoring to identify and remediate vulnerabilities;
• Support infrastructure management including servers, networks and applications, ensuring the infrastructure is secure, scalable and efficient;
• Monitor software and infrastructure performance to identify and resolve issues.

Mid-level DevOps Analyst

Financial Planning and Analysis

• Consolidate and validate the databases used to calculate and pay partner compensation, ensuring accuracy, integrity and compliance with established deadlines;
• Analyze and manage fiscal documents: receipt, verification, creation of purchase orders when necessary, validation of automatic orders, monitoring approvals for payment and offsetting of debits. Post and control pre-notes for receipts and documents without purchase orders, ensuring correct payment scheduling;
• Generate and maintain management reports consolidating financial and operational information that support decision-making and performance tracking;
• Provide support to partner areas: Finance, Controllership, Tax, Commercial/Sales, Legal and Purchasing, responding to and clarifying questions related to contracts, payments, reports and area processes;
• Serve external partners via the ticketing system and/or email, ensuring responses within SLA and alignment with internal policies;
• Contribute to process optimization, automation of controls and improvement of the partner experience.

Mid-level Financial Analyst, Channel Costs

Product Designer

• Collaborate with the product and UX teams to build personas and user journeys for digital identification processes, considering aspects such as biometrics and onboarding flows;
• Plan and conduct qualitative and quantitative research, analyzing data to identify problems and opportunities to improve the user experience;
• Develop wireframes, mid- to high-fidelity prototypes, and complex flows, ensuring visual consistency, adherence to usability standards, and a focus on secure, frictionless experiences;
• Evaluate the user experience through usability testing, behavioral metrics, and feedback, proposing continuous improvements—especially for identification and authentication flows;
• Actively participate in all stages of the design cycle together with Senior UX and the product team (research, ideation, prototyping, and validation);
• Support discovery activities such as interviews, heuristic analysis, data analysis, mapping digital onboarding journeys, information architecture, and persona creation.