Certisign

Security Analyst

• Perform initial triage of security alerts generated by tools such as SIEM, EDR, Antivirus, and Firewalls;
• Monitor security events and identify suspicious behavior, anomalies, or potential incidents;
• Investigate and analyze alerts to distinguish false positives from real threats;
• Escalate relevant incidents and occurrences to more advanced levels of the Security team;
• Support the execution of periodic vulnerability scans on servers, applications, devices, and corporate environments;
• Organize, track, and prioritize vulnerability reports, contributing to the remediation process with Technology teams;
• Assist in monitoring the application of security patches (patch management);
• Support information security awareness initiatives, including educational campaigns and phishing simulations;
• Contribute to the creation and updating of operational procedures, playbooks, incident records, and technical documentation;
• Participate in projects and initiatives aimed at the continuous improvement of the organization’s security posture.

Cybersecurity Analyst – Junior

Operations

• Lead and develop the AR Support team, fostering a results-oriented culture and continuous improvement;
• Monitor operational indicators such as SLAs, AHT, quality, productivity, backlog, and tabulation;
• Monitor operation dashboards in real time, taking preventive and corrective action on performance deviations;
• Manage incidents, driving escalations, cross-functional communication, and follow-up until resolution;
• Prepare analyses and action plans aimed at improving operational performance;
• Ensure correct application of area processes and procedures;
• Act as the operational interface between Certisign and the vendor responsible for Tier 1 support, ensuring alignment, delivery quality, and compliance with contracted SLAs.

Operations Supervisor

Full-stack Engineer

• Construir interfaces de usuário modernas e responsivas usando tecnologias de Front End;
• Desenvolver e manter a lógica de servidores, banco de dados, APIs e serviços, utilizando tecnologias de Back End;
• Definir e implementar a arquitetura de software para garantir que as soluções sejam escaláveis, seguras e eficientes, levando em conta os requisitos de performance e manutenção;
• Colaborar com equipes de produto, design e operações para entregar soluções alinhadas aos requisitos do cliente, prazos e orçamento estabelecidos;
• Utilizar boas práticas de desenvolvimento de software, garantindo a qualidade e segurança do código;
• Manter uma documentação detalhada de código, arquitetura e processos técnicos, garantindo que as soluções possam ser facilmente compreendidas e mantidas.

Desenvolvedor(a) Full Stack – Pleno

Public Relations

• Provide client support via videoconference for validation and issuance of digital certificates;
• Strictly follow the current customer-service script during videoconferences to verify the identity of digital certificate holders;
• Use required platforms and systems to validate holder data during and after videoconferences to ensure correct issuance of digital certificates;
• Review documentation for requests validated by the partner network.

Operations Assistant

Inside Sales

• Conduct proactive prospecting and handle leads generated through various channels;
• Qualify business opportunities by identifying customer profile, needs and conversion potential;
• Present digital certificate solutions consultatively, prepare commercial proposals and lead negotiations;
• Manage and update opportunities in the CRM, tracking all stages of the sales funnel;
• Execute strategic follow-ups, working to overcome objections and close sales;
• Ensure correct handling of customer activation and onboarding processes;
• Build and maintain relationships with the customer portfolio, identifying opportunities for retention, renewals and new sales;
• Support commercial campaigns and relationship activities to drive results and customer loyalty.

Administrative Assistant

• Analisar as solicitações de reembolso e estorno, realizar interface com o cliente para solicitar dados e documentos necessários à viabilização do processo e encaminhar a demanda à área financeira para conclusão;
• Analisar as solicitações e realizar o envio da 2ª via da nota fiscal. Avaliar as correções de dados necessárias e encaminhá-las ao departamento fiscal para conclusão do processo;
• Analisar as solicitações e enviar vouchers aos clientes impactados por falhas na emissão ou por erros sistêmicos, propondo ações preventivas e corretivas;
• Atender as reclamações dos clientes, sugestões ou elogios aos setores responsáveis, assegurando uma comunicação eficaz;
• Assegurar a voz da marca da Certisign no atendimento das mídias sociais, como Instagram, X, LinkedIn e Facebook. Deve atuar em conformidade com os scripts estabelecidos e responder dentro do prazo definido em SLA;
• Atuar em conjunto com outras áreas na implementação de melhorias contínuas nos processos, com foco na satisfação do cliente e na preservação da confidencialidade e segurança das informações.

Assistente Administrativo, BackOffice

• Conduct video call appointments to validate and issue digital certificates;
• Strictly follow the current service script during video calls to identify certificate holders;
• Operate systems through required platforms to validate holders' data during and after video calls to ensure issuance of digital certificates;
• Review documentation for requests validated by the partner network.

Analyst

• Define and implement application security policies and practices;
• Perform vulnerability assessments and application security testing (SAST, DAST, application pentests);
• Support development teams in remediation and prevention of vulnerabilities;
• Integrate security tools into DevOps pipelines (DevSecOps);
• Monitor and analyze security alerts, vulnerability reports, and application logs;
• Ensure compliance with security standards and regulations (ISO, LGPD, PCI, OWASP);
• Develop secure coding guidelines and deliver internal training on software security;
• Collaborate with product and engineering teams to build secure architectures;
• Conduct risk analyses and code reviews to identify critical issues;
• Implement monitoring tools and application-related incident response;
• Prepare technical and executive reports on system security posture;
• Support internal and external audits by providing evidence and recommendations;
• Participate in defining security strategies for new platforms and integrations;
• Promote continuous improvement of application security processes.

Cybersecurity Analyst – Junior

Operations Supervisor

Desenvolvedor(a) Full Stack – Pleno

Operations Assistant

Inside Sales

Assistente Administrativo, BackOffice

Operations Assistant

Senior AppSec Analyst