CenterWell Senior Primary Care

Therapist

• Plan and administer prescribed physical therapy treatment for patients
• Assess and document patients' physical strengths
• Develop and implement a rehabilitation program
• Provide PTAs and Home Health Aides with care instructions
• Document patient observations and report progress

Home Health Physical Therapist

Operations

• Develop and execute the vision and roadmap for pharmacy hub operations aligned with organizational goals
• Drive innovation in hub services through technology, automation, and process optimization
• Oversee day-to-day hub operations including benefits verification, prior authorization, financial assistance, and patient onboarding
• Ensure compliance with regulatory requirements, HIPAA, and industry standards
• Partner with IT and product teams to implement digital solutions that streamline workflows and improve patient/provider experience
• Leverage data analytics for performance monitoring and continuous improvement
• Collaborate with manufacturers, specialty pharmacies, payers, and providers to ensure smooth coordination and service delivery
• Serve as the primary liaison for internal and external stakeholders on hub-related initiatives
• Build and lead a high-performing team, fostering a culture of accountability, innovation, and patient-centricity
• Provide coaching, mentorship, and professional development opportunities

VP, Pharmacy Hub Operations

• Plan and administer prescribed physical therapy treatment for patients
• Assess and document patients' physical strengths to support physician evaluation and guide treatment goals
• Develop and implement a rehabilitation program consistent with physician's Plan of Treatment and the goals of the patient team
• Provide PTAs and Home Health Aides with clear written care instructions and oversee their performance and documentation
• Document patient observations, interventions, and evaluations promptly and thoroughly
• Report patient progress to the physician, Clinical Manager, care team, patient, and family, and submit all required evaluations, plans, progress notes, and discharge summaries

Sales

• Own the development and execution of CWHH’s national sales strategy.
• Drive growth across all regions and oversee a nationwide team of approximately 800 associates.
• Collaborate closely with Operations, Clinical, and Strategy partners to ensure CWHH’s growth objectives are met.
• Lead continuous review and improvement of sales performance.
• Spearhead development, communication, and execution of effective growth strategies.
• Partner with Marketing to advance CenterWell’s brand, digital presence, and market messaging.
• Establish CenterWell Home Health as a recognized national leader and trusted brand.
• Ensure CenterWell’s value proposition is clearly understood and contributes to long-term relationships, collaboration, growth, and retention.
• Collaborate with marketing and operations to launch new markets.
• Create and monitor executive and market-level funnel reporting for growth and key performance indicators.
• Advance sales analytics, predictive modeling, and market archetype strategy.
• Drive innovation to enhance sales processes.
• Develop and recommend sales expense budgets; monitor expenditures to ensure compliance.

Vice President, National Sales Leader – CenterWell Home Health

Data Entry

• Operates a data entry device to key and/or verify a variety of standard and/or complex coded or uncoded business and statistical source data into a computer
• Prepares source data for entry by opening and sorting mail
• Verifies and logs receipt of data
• Obtains missing data
• Protects organization's value by keeping information confidential
• Performs basic administrative/clerical/operational/customer support/computational tasks

Data Entry Representative

Administration

• Provide high-quality support to healthcare providers contacting the call center
• Respond promptly and professionally to incoming calls from providers
• Accurately gather, verify, and enter provider and member information into the appropriate systems
• Review and process referral authorization requests according to established UM protocols and regulatory requirements
• Collaborate with clinical and administrative staff to resolve issues
• Provide clear and courteous information regarding UM processes
• Monitor call queues and manage multiple tasks to maintain service level agreements
• Identify and escalate complex or urgent cases to the appropriate clinical or supervisory staff as needed
• Maintain thorough documentation of all interactions

Utilization Management Administration Coordinator – Phone Intake

Medical Director

• Combine clinical practice with leadership and clinical management to ensure patient care and alignment with value-based care (VBC) principles
• Lead clinical strategy for IPA performance, focusing on quality, utilization, patient experience, and risk adjustment
• Provide coaching, education, and performance feedback to IPA clinicians and administrators
• Monitor IPA performance dashboards, Stars, HEDIS, MRA, NPS
• Partner with IPA operations, provider relations, and finance teams to monitor financial performance and value-based contract outcomes

Associate Medical Director

• reporting to the chief medical officer, you will be an instrumental member of our primary care team
• combine clinical practice with leadership and clinical management to ensure patient care and alignment with value-based care (VBC) principles
• Build and maintain strong relationships with IPA physician groups, ensuring alignment with organizational strategy and value-based care goals
• Lead clinical strategy for IPA performance, focusing on quality, utilization, patient experience, and risk adjustment
• Provide coaching, education, and performance feedback to IPA clinicians and administrators
• Conduct routine IPA site visits, host provider meetings, and facilitate communication across IPA stakeholders
• Partner with contracting and network teams to support provider recruitment, engagement, and performance optimization
• Monitor IPA performance dashboards, Stars, HEDIS, MRA, NPS, utilization metrics, and cost-of-care indicators
• Identify gaps and build improvement plans for care management, coding accuracy, patient access, and population health initiatives
• Conduct chart reviews and medical record assessments to validate coding, quality, and clinical documentation standards
• Collaborate with care coordination, pharmacy, population health, and analytics teams to drive outcomes
• Ensure IPA clinicians appropriately manage high-risk patients and partner with care teams for transitions of care and chronic disease management
• Partner with IPA operations, provider relations, and finance teams to monitor financial performance and value-based contract outcomes
• Support annual budgeting, forecasting, and incentive alignment for IPA partners
• Guide IPA groups in understanding clinical and financial drivers impacting shared savings, capitation performance, and incentive payouts
• Troubleshoot operational or workflow barriers impacting performance
• Work in dyad partnership with Market leadership and Shared Services teams to align strategy, goals, and execution
• Coordinate enterprise-wide initiatives for clinical quality improvement, documentation, coding, and care delivery
• Maintain consistent communication channels across teams to ensure unified messaging and coordinated IPA support

• supporting Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications
• performing varied activities and moderately complex administrative/operational/customer support assignments
• taking in-bound phone calls from patients and providers
• entering prescription orders into the system
• ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes
• effective communication with patients and providers
• working on semi-routine assignments

Specialty Operations Pharmacy Tech 2

Product Manager

• Own digital health products and drive product launches
• Collaborate with IT and business teams to investigate customer needs
• Act as the voice of the customer to align team tasks
• Set goals and KPIs for product launches
• Develop business requirements and user stories

Senior Product Owner – Digital Solutions

Manager

• Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office.
• Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
• Guide, support, and educate clinicians; help goal-set, care planning, and clinical decision-making; and remain available during operating hours for clinical support.
• Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes.
• Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
• Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
• Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
• Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
• Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
• Perform additional tasks to support clinical operations and organizational goals.

Home Health Clinical Manager

Medical Billing and Coding

• extracts clinical information from a variety of medical records and assigns appropriate procedural terminology and medical codes (e.g., ICD-10-CM, CPT) to patient records
• confirms appropriate diagnosis related group (DRG) assignments
• Review and analyze patient medical records to identify accurate ICD-10-CM diagnosis codes
• Validate that documentation supports risk adjustment coding and HCC capture in compliance with regulatory guidelines
• Analyzes, enters and manipulates database
• Responds to or clarifies internal requests for medical information
• Decisions are regarding the daily priorities for an administrative work group and/or external vendors

Medical Coder

• Evaluate, direct and provide speech/language pathology service to patients in the home or facility
• Participate in the development and periodic review of the Plan of Treatment and Plan of Care.
• Utilize professional skills and judgment in assessing and treating disorders of speech, voice, language, hearing and swallowing to prevent, identify, evaluate and minimize the effects of such disorders and conditions.
• Administer and interpret diagnostic tests and applications of therapeutic treatments including audio logic screening.
• Observe, record and report changes in the patient's condition and response to treatment to supervisor and/or the physician.
• Provide instruction and training to patients in use of alternative communication systems when appropriate.
• Provide counsel and instruction to patients, families and healthcare staff.
• Maintain and submit documentation as required by the Company and/or facility.
• Prepare and submit timely written reports of evaluations, visits, summaries, care plans, care coordination activities and progress reports as required by Company policy.
• Participate in care coordination activities and discharge planning.
• Maintain the highest standards of professional conduct in relation to information that is confidential in nature.
• Share information only when the recipient's right to access is clearly established and the sharing of such information is clearly in the best interests of the patient.
• Attend, participate in and/or conduct internal staff development programs, obtain continuing education as required by Company policy, regulation.

Speech Therapist – Home Health

• Assess/screen patient's daily living/work-related skills and develop therapeutic retraining programs with measurable objectives.
• Administer and interpret diagnostic and prognostic tests of function to patients in their homes or other settings to assist the physician in evaluating the patient’s level of function.
• Confer with the patient's physician and other health care team members and participate in development/revision of the Plan of Care Treatment.
• Provide therapeutic treatment and instruction to patients in accordance with physician orders to improve/restore strength, coordination, range-of-motion and function or teach compensation measures.
• Review/expand the retraining programs in a manner consistent with the behavioral goals of each patient and within the guidelines of the rehabilitation program as a whole.
• Consult with other vocational team members, as appropriate, to develop and implement vocationally oriented plans consistent with the needs and capabilities of patients.
• Report patient status and progress to the physician, rehabilitation staff, Clinical Manager, patient and family members.
• Participate in care coordination and discharge planning activities and act as a resource to other health care personnel in meeting patient's needs.
• Design community reintegration activities to assist the client in the physical reconditioning effort, and/or the psychological adjustment and coordinate the plan with members of the interdisciplinary team.
• Recommend and/or design special adaptive equipment for clients to improve residence or working environments or improve their participation in the rehabilitation program and/or community.
• Design/train staff and family members to carry out the retraining program including dressing, feeding, grooming and hygiene skills, participate in team and family educational meetings.
• Coordinate/oversee/supervise/instruct and evaluates Occupational Therapy Assistant and Home Health Aide performance in implementing occupational therapy services.
• Accurately and thoroughly document patients' care observations, interventions and evaluation on the day services are rendered.
• Ensure that interim (verbal) orders received from the physician are accurately documented and implemented.
• Submit evaluation, treatment plans and discharge summary to the supervisor and care management staff.

Occupational Therapist, Home Health

• Plan and administer prescribed physical therapy treatment for patients
• Assess and document patients' physical strengths
• Develop and implement a rehabilitation program consistent with physician's Plan of Treatment
• Provide PTAs and Home Health Aides with clear written care instructions
• Document patient observations, interventions, and evaluations promptly
• Report patient progress to physician, Clinical Manager, and care team