CenterWell Senior Primary Care

Product Manager

• Own and continuously refine the cross-CW automation portfolio and multi-year roadmap in partnership with cross-functional stakeholders
• Conduct ongoing market research and internal discovery to identify high-impact automation opportunities, staying current on emerging tools and best practices in healthcare operations and workflow automation
• Translate complex business cases into clearly articulate value, technical capabilities and resource requirements
• Maintain a business aligned backlog, continuously prioritizing work based on strategic value, feasibility and partner needs
• Establish success metrics and value tracking frameworks; regularly report on progress, ROI and adoption metrics to senior and vertical leadership
• Build credibility and trust with clinical, IT and operational leaders to drive adoption of automation without formal authority
• Lead cross-vertical pilots to develop and test solutions, gather feedback and refine approaches
• Champion change management and adoption strategies, strengthening AI literacy and setting realistic expectations for automation capabilities and timelines
• Foster a “One CenterWell Mindset”, by identifying and pursuing opportunities that create value across the organization, while still enabling each business to thrive
• Develop expertise in care delivery models and common pain points to identify optimal automation opportunities
• Demonstrate technical credibility in automation platforms and tools, understanding which problems are best solved by which technologies (ex – RPA, ML, GAI, etc etc)
• Partner closely with technical teams to ensure solutions are architected for scale, maintenance and integration with existing systems
• Build, mentor and develop a high-performing team, providing coaching on stakeholder management, prioritization and product strategy
• Establish product management best practices and rituals that balance strategic vision and pragmatic execution, ensuring the team delivers value incrementally
• For select initiatives, own end-to-end automation product delivery, from discovery and design through implementation, adoption and continuous improvement; fully support hand-off when maintenance owned by other teams
• Lead the team in balancing transformational thinking with operational realities, reimagining possibilities in undefined spaces while maintaining focus on practical execution and measurable outcomes

Director – Product Management, Automation

Therapist

• Evaluate, direct and provide speech/language pathology service to patients in the home or facility
• Participate in the development and periodic review of the Plan of Treatment and Plan of Care.
• Utilize professional skills and judgment in assessing and treating disorders of speech, voice, language, hearing and swallowing to prevent, identify, evaluate and minimize the effects of such disorders and conditions.
• Administer and interpret diagnostic tests and applications of therapeutic treatments including audio logic screening.
• Observe, record and report changes in the patient's condition and response to treatment to supervisor and/or the physician.
• Provide instruction and training to patients in use of alternative communication systems when appropriate.
• Provide counsel and instruction to patients, families and healthcare staff.
• Maintain and submit documentation as required by the Company and/or facility.
• Prepare and submit timely written reports of evaluations, visits, summaries, care plans, care coordination activities and progress reports as required by Company policy.
• Participate in care coordination activities and discharge planning.
• Maintain the highest standards of professional conduct in relation to information that is confidential in nature.
• Share information only when the recipient's right to access is clearly established and the sharing of such information is clearly in the best interests of the patient.
• Attend, participate in and/or conduct internal staff development programs, obtain continuing education as required by Company policy, regulation.

Speech Therapist, Home Health

Administration

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
• Ensure adherence to state and federal regulations.
• Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development.
• Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
• Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.
• Commitment to creating patient-centric environments and fostering a culture of care and connection.
• Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
• Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
• Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations.
• Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
• Collaborate with providers on patient terminations in compliance with regulations.

Center Administrator – Virtual Cardiology

Manager

• Extracts clinical information from medical records and assigns medical codes
• Works within specific guidelines and applies technical knowledge to solve problems
• Confirms appropriate diagnosis related group (DRG) assignments
• Analyzes, enters, and manipulates databases
• Responds to internal requests for medical information
• Conducts briefings and maintains contact with other managers across departments

Consultative Coding Manager

• Manage all direct care patient services provided by clinical personnel
• Focus on both home health clinical quality assurance and home health clinical operations projects
• Report to the Branch Director
• Develop, plan, implement, analyze, and organize clinical operations for a specific location managed
• Conduct/delegate the assessment and reassessment of patients, including updating care plans and interpreting patient needs
• Manage the assignment of caregivers
• Responsible for and oversee the delivery of care to all patients served by the location
• Receive case referrals and review available patient information related to the case
• Ensure patients meet admission criteria and make decisions to admit patients to service
• Assign appropriate clinicians to a case
• Instruct and guide clinicians to promote performance and delivery of quality home care services
• Assist clinicians in establishing therapeutic goals, setting priorities, and developing patient Plan of Care (POC)
• Monitor cases to ensure documentation is in compliance with regulatory agencies and third-party payers' requirements
• Ensure final audits/billing are completed and in compliance with Medicare regulations
• Coordinate communication between team members, attending physicians, and caregivers
• Work with the Branch Director and Finance Department to establish location's revenue and budget goals
• Participate in sales and marketing projects
• Oversee all clinical employees assigned to a specific location
• Perform supervisory responsibilities following company procedures
• Handle necessary employee corrective action and discipline issues fairly and objectively
• Participate in interviewing, hiring and training of direct care clinicians
• Evaluate staff performance relative to job goals and requirements
• Coach staff and recommend in-service education programs when needed
• Ensure adherence to internal policies
• Assess staff education needs based on clinical documentation review and feedback from Utilization Review staff
• Create and conduct regular staff education

Registered Nurse – Clinical Manager

Operations

• Manage Market Executives of Operations, including process and personnel management, achieving financial goals, etc.
• Oversee and deploy Remote/Regional Clinical Managers.
• Develop market plans, including growth strategies, budget, and annual planning; monitor market expenditures.
• Direct market billing and credit activities; review billing rates; coordinate with Business Service Center for accounts receivable activities.
• Analyze market conditions, competitors, and business volume.
• Backfills for Market Executives of Operations to oversee Branch Directors if a Market Executive role is vacant.
• Partner with sales counterpart to ensure continued branch growth by expanding our client base.
• Work with clinical team to ensure quality deliverables.
• Provide coaching and mentorship to Market Executives of Operations and Remote and Regional Clinical Managers.

Area Vice President – Operations

Director

• Ensure optimized interaction between a company and members
• Leverage voice of the customer, NPSt, root cause, call listening, and member experience design
• Implement strategic plans and improve performance
• Support multiple contact center BPO suppliers
• Develop and implement programs to establish performance and adherence to agreements
• Identify and resolve complex technical and operational problems

Director, Consumer Experience

• Own clinical products (including EMR enhancements, patient engagement tools, and workflow optimization solutions)
• Ensure task completion, meet deadlines, represent the product in meetings, and maintain documentation
• Provide updates, align with stakeholders and customers, communicate clearly, take accountability, and adapt as needed
• Collaborate with IT and business teams to investigate customer needs, research and propose solutions, engage in cross-functional collaboration, and clarify business objectives
• Act as the voice of the customer to align team tasks with organizational goals and lead external partnerships
• Set goals and KPIs for product launches, define product roadmaps, and communicate updates to senior leaders
• Develop business requirements and user stories, drive product launches with cross-functional teams, and proactively resolve blockers

Senior Product Owner – Clinical Solutions

• Assess/screen patient's daily living/work-related skills and develop therapeutic retraining programs with measurable objectives.
• Administer and interpret diagnostic and prognostic tests of function to patients in their homes or other settings to assist the physician in evaluating the patient’s level of function.
• Confer with the patient's physician and other health care team members and participate in development/revision of the Plan of Care Treatment.
• Provide therapeutic treatment and instruction to patients in accordance with physician orders to improve/restore strength, coordination, range-of-motion and function or teach compensation measures.
• Review/expand the retraining programs in a manner consistent with the behavioral goals of each patient and within the guidelines of the rehabilitation program as a whole.
• Consult with other vocational team members, as appropriate, to develop and implement vocationally oriented plans consistent with the needs and capabilities of patients.
• Report patient status and progress to the physician, rehabilitation staff, Clinical Manager, patient and family members.
• Participate in care coordination and discharge planning activities and act as a resource to other health care personnel in meeting patient's needs.
• Design community reintegration activities to assist the client in the physical reconditioning effort, and/or the psychological adjustment and coordinate the plan with members of the interdisciplinary team.
• Recommend and/or design special adaptive equipment for clients to improve residence or working environments or improve their participation in the rehabilitation program and/or community.
• Design/train staff and family members to carry out the retraining program including dressing, feeding, grooming and hygiene skills, participate in team and family educational meetings.
• Coordinate/oversee/supervise/instruct and evaluates Occupational Therapy Assistant and Home Health Aide performance in implementing occupational therapy services.
• Accurately and thoroughly document patients' care observations, interventions and evaluation on the day services are rendered.
• Ensure that interim (verbal) orders received from the physician are accurately documented and implemented.
• Submit evaluation, treatment plans and discharge summary to the supervisor and care management staff.

Occupational Therapist, Home Health

• Become a part of our caring community and help us put health first
• Convey product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog
• Allows for moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors
• Understand the Traditional Mail Order operating system and how it integrates with other applications to provide the best outcome for the business
• Maximize value of product created by Agile team
• Collaborate with partners and the development team to ensure that the development team builds the right product, in the right order, within budget and meets the deadline
• Be a primary contact for information, work prioritization, and decision-making
• Begin to influence department's strategy
• Make decisions on moderately complex to complex issues regarding technical approach for project components, and perform work without direction
• Exercise considerable latitude in determining goals and approaches to assignments

Senior Pharmacy Product Owner

• supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications
• performs varied activities and moderately complex administrative/operational/customer support assignments
• May contact physicians for prescriptions clarification and may enter prescription orders into the system
• ensures adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes

Specialty Operations Technician 2 - Pharm Ops

• Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office.
• Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
• Guide, support, and educate clinicians; help goal‑set, care planning, and clinical decision‑making; and remain available during operating hours for clinical support.
• Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes.
• Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
• Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
• Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
• Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
• Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
• Perform additional tasks to support clinical operations and organizational goals.

RN Home Health Clinical Manager

Medical Director

• rely on medical background and review health claims
• provide medical interpretation and decisions about the appropriateness of services provided by other healthcare professionals in compliance with review policies, procedures, and performance standards
• make decisions on moderately complex to complex issues regarding technical approach for project components
• exercise considerable latitude in determining objectives and approaches to assignments

Utilization Management Medical Director

Business Operations

• Perform analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications.
• Formulate and define systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Devise or modify procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Validate benefits achieved from solution implementation.
• Influence department's strategy.
• Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
• Exercise considerable latitude in determining objectives and approaches to assignments.

Senior Business Systems Analyst

Sales

• Manage, develop and train sales team to ensure area sales and profit targets are achieved or exceeded.
• Analyze gross profit factors, market conditions, business volume/mix and competition.
• Partner with Sales Management to develop and execute area specific annual strategic plan/budget and prepare quarterly sales updates to ensure achievement of established sales goals.
• Partner with Operations counterpart to ensure continued branch growth by expanding new and existing client base.
• Report to an Area Vice President of Sales.
• Manage the Coastal NC sales team.